Marrakech Ryads Parc All inclusive

Fab stay at Ona.we went all Inclusive and shocked at how good the food was as some hotels can be very bland and boring and it was the complete opposite. It is a little out of the way but the free shuttle to the markets was really useful. The entertainment was good however you could hear it in the room but we weren't bothered but did hear a lot of others complaining. The hotel exceeded our expectation and will returning for sure.

The hotel was very beautiful and comfortable. The buffets were fresh and delicious and the variety of food was fantastic. The pool set up is beautiful. The lobby is gorgeous. The down side is the bar only took cash and the hotel is far away from things.

Great rooms with lovely outlook. Spa was great and good value. Breakfast was a great selection. Some staff were fantastic, others clearly disliked their jobs.

My first thoughts when I checked into the hotel was that I had made a big mistake and should have listened to all the other reviews. The women on the reception was very rude, leave you waiting for 30 minutes before dealing with your check in. I watched two other couples come after me and check in and go to their rooms. To make matters worse they allocated me a basic standard room when I paid for a superior room. I moved rooms 4 times before they gave me the right room. After travelling many hours this was the last thing I wanted. The room was clean and everything worked ok. Although the rooms have just been refreshed there is room for improvement. Bed was very comfortable and we didn't suffer with infestation of ants like many others did.

The best part of the property was the dining experience. The food was fantastic and the staff in the “La Medina” were great. The front desk was terrible! During checkin the front desk kept several guest waiting. When it was finally my turn, I checked and confirmed they were issuing the correct room, when I arrived the it was the wrong room. The room they placed me in was building 13 and there were NO LIGHTS when I stepped outside of my room, it was pitch black, I had to use my flashlight to get to the lobby, then i was told to come back the next day to receive the proper room. When I finally received the suite I paid for, the tv did not work and there were Spider webs everywhere. The staff stated they would have someone fix the tv, but no one came-ever. The front desk constantly attempted to overcharge me for the taxi, but fortunately I had an email the stated a fixed rate of $15 when they constantly tried to charge me $30. ONA front desk was a headache.

The property looked amazing online but in reality it was very disappointing except the pool. The pool was the only thing I liked about the hotel. The staff was very rude and not helpful at all, when I asked to change the room as I was not happy with it they said ‘you can leave the hotel’. This was the worst experience in my life would never go back to the same hotel ever or recommend to anyone. The service was very very poorly and misleading. The bathroom was dirty, phone in the room did not work the whole time we had our stay, no tissues, no towels and full off ants even on the bed.

Es war alles sehr gut dass einzige was man besser machen könnte ist der Service vom Shutelbus. Diesen muss man einen Tag zuvor buchen und ist an der Zeit gebunden welche man gebucht hat.

Personnel très agréable Propreté de la salle de bain médiocre Le spa très bien Les restaurants de l'hôtel fermés Bowling???

Personnel accueillant. Restaurant parfait. Wifi de mauvaise qualité

Ensemble tres propore . Malheureusement piscine interieur 20 euros pour 2 personnes pour 1 heure .. Les repas sont bon tres bon animateur :) Un peu cher pour ce que ces .