Guests
All properties in Zermatt, Valais, Switzerland

Hotel Ambassador Zermatt

4-star hotel in Zermatt with indoor pool and restaurant

  • Free buffet breakfast and free WiFi
From
€198

Restrictions related to your trip

  • At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination

Image gallery

  • Indoor Spa Tub
  • Indoor Spa Tub
  • Indoor Pool
  • Indoor Spa Tub
  • Indoor Spa Tub
Indoor Spa Tub. Image 1 of 40.
1 / 40Indoor Spa Tub
Spissstrasse 10, Zermatt, 3920, VS, Switzerland
9.0.Superb.
  • We spent two nights in the hotel and the lady at the reception was very helpful in giving…

    Aug 11, 2020

  • Very comfortable hotel located very close to the train station

    Aug 17, 2019

See all 191 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Contactless check-in is available
  • Guests are provided with free hand sanitizer

Guests rated location

Shopping
Walkable
Convenient
Safe
Quiet
  • Pool
  • Free WiFi
  • Pet-friendly
  • Non-smoking

Property highlights

Main amenities

  • 84 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Indoor pool
  • Free train station pick-up
  • Ski rentals

For families

  • Free toiletries
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Hair dryer

What’s around

  • Matterhorn Ski Paradise - 1 min walk
  • Tour Monte Rosa - 1 min walk
  • Zermatt–Sunnegga Funicular - 7 min walk
  • Matterhorn Museum - 8 min walk
  • St. Mauritius Church - 8 min walk
  • Mountaineers Cemetery - 9 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Double Room, Mountain View (Matterhorn)
  • Standard Double or Twin Room
  • 1 Bed Room Suite in Suite
  • 2 Room Suite in Family room

What’s around

Landmarks

  • Matterhorn Ski Paradise - 1 min walk
  • Tour Monte Rosa - 1 min walk
  • Zermatt–Sunnegga Funicular - 7 min walk
  • Matterhorn Museum - 8 min walk
  • St. Mauritius Church - 8 min walk
  • Mountaineers Cemetery - 9 min walk
  • Zermatt-Furi Gondola - 16 min walk
  • Sunnegga Ski Resort - 33 min walk
  • Furi Ski Area - 2.2 mi / 3.5 km
  • Riffelberg Express Gondola - 2.2 mi / 3.5 km
  • Furi - Trockener Steg Cable Car - 2.2 mi / 3.5 km

Getting around

  • Geneva International Airport (GVA) - 162 min drive
  • Sion (SIR) - 75 min drive
  • Zermatt (QZB-Zermatt Train Station) - 1 min walk
  • Zermatt Station - 1 min walk
  • Zermatt Gornergratbahn Station - 2 min walk
  • Free train station pick-up
  • Free train station drop-off
map
See on map
Spissstrasse 10, Zermatt, 3920, VS, Switzerland

At a glance

Hotel size

  • This hotel has 84 rooms

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is 11:00 AM
  • Express check-in/out

Restrictions related to your trip

  • Check COVID-19 restrictions.
  • At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination

Special check in instructions

Front desk staff will greet guests on arrival. At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 16 and up. COVID-19 vaccination record requirement applies to all guests aged 16 and up; guests must have received complete vaccination at least 1 days prior to check-in. For more details, please contact the property using the information on the booking confirmation. Zermatt is in a car-free zone and can be reached only by train.

Required at check in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Children (6 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed (dogs and cats only)*
  • 1 per room

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Free train station shuttle (available 24 hours)*

Parking

  • No onsite parking

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Free buffet breakfast daily
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • Room service (during limited hours)
  • Hosted evening meal daily (surcharge)

Things to do

  • Ski equipment rentals on site
  • Bicycle rentals nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Parasailing nearby
  • Ski lessons available nearby
  • Cross-country skiing nearby
  • Downhill skiing nearby
  • Sledding nearby
  • Snow tubing nearby
  • Snowboarding nearby
  • Snowshoeing nearby

Working away

  • Business center
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 3
  • Year Built - 1978
  • Elevator
  • Garden
  • Terrace
  • Fireplace in lobby
  • Television in common areas

Languages Spoken

  • English
  • French
  • German
  • Italian
  • Portuguese
  • Russian
  • Spanish

In the room

Home comforts

  • Minibar
  • Slippers

Sleep well

  • Hypo-allergenic bedding available
  • Pillow menu
  • Blackout drapes/curtains
  • Premium bedding
  • Pillowtop mattress

Freshen up

  • Bathtub or shower
  • Free toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Restaurant Tapas & Wine - Overlooking the garden, this restaurant specializes in fondue and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.

Hotelbar - Overlooking the garden, this bistro serves breakfast, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open daily.

Recreation

On Site

  • Sauna
  • Spa tub
  • Ski equipment rentals on site

Nearby

  • Bicycle rentals nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Parasailing nearby
  • Ski lessons available nearby
  • Cross-country skiing nearby
  • Downhill skiing nearby
  • Sledding nearby
  • Snow tubing nearby
  • Snowboarding nearby
  • Snowshoeing nearby

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: CHF 3.00 per person, per night for adults; CHF 1.5 per night for guests aged 6-16 years old. This tax does not apply to children under 17 years of age.

Optional extras

  • Hosted evening meal costs CHF 55

Children & extra bedsPay at property

  • Cribs/infant beds are available for CHF 50.0 per night

PetsPay at property

  • Pets are allowed for an extra charge of CHF 15.00 per pet

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination.

The negative COVID-19 test result requirement applies to all guests aged 16 and up. COVID-19 vaccination record requirement applies to all guests aged 16 and up; guests must have received complete vaccination at least 1 days prior to check-in.

Policies

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property on arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard and cash.

Also known as

  • Ambassador Hotel Zermatt
  • Hotel Ambassador Zermatt Hotel Zermatt
  • Ambassador Zermatt
  • Ambassador Zermatt Hotel
  • Hotel Ambassador Zermatt
  • Zermatt Ambassador Hotel
  • Hotel Ambassador Zermatt Hotel
  • Hotel Ambassador Zermatt Zermatt

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Hotel Ambassador Zermatt does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that guests must provide documentation related to COVID-19 at check-in. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
  • Sorry, there's no onsite parking at Hotel Ambassador Zermatt.
  • Yes, there's an indoor pool.
  • Yes, cats and dogs are welcome, with a limit of 1 per room. There's a charge of CHF 15.00 per pet.
  • You can check in from 3:00 PM - midnight. Check-out time is 11:00 AM. Express check-in and check-out and contactless check-in and check-out are available.
  • Yes, Restaurant Tapas & Wine offers fondue and garden views. Nearby restaurants include Petit Royal (4-min walk), Swiss Chalet (4-min walk), and Restaurant Walliserstube (5-min walk).
  • Have fun with onsite winter activities like skiing. Enjoy a relaxing soak in the spa tub and an invigorating swim in the indoor pool. Hotel Ambassador Zermatt also has a sauna and a garden.
9.0.Superb.
  • 8.0.Very Good

    Convenient location

    Quite close to the railway station and conveniently centrally located

    2 night trip, Jul 16, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Grand Hotel & quiet location!

    The stay at Ambassador Hotel was great. It is within 3 min walk to the station as well as Gronograt station from which you can take the funicular up to 10,000FT. The food options are something like 10 min walk away since it is on one quiet side of the lane. The breakfast was also well spread and within COVID guidelines.

    Ahmed Ali, 1 night trip, Jul 7, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great proximity to station and ski station. Lovely welcome at reception. Room had spectacular view of the Matterhorn. Breakfast exceeded expectations.

    Ruth, 1 night family trip, Feb 28, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Centrally located, close to bus lines; very pleasant breakfasts. Friendly staff. Swimming pool and sauna were great (no exercise room)

    Peter, 5 night family trip, Feb 28, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Hotel Ambassador was in a great location near the train stations, bus stop and the main "road" in Zermatt. The staff was very friendly and the property was clean and well-maintained. We had an amazing room with a view of the Matterhorn. Would recommend this hotel to anyone coming to Zermatt!

    Suzan, 5 night trip, Feb 27, 2020

    Verified Hotels.com guest review

  • 8.0.Very Good

    Location was convenient. Clean and tidy hotel ....

    1 night trip with friends, Feb 20, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    very clean rooms and modern bathroom, staff was very friendly and helpful would recommend this hotel to all

    robert, 5 night trip with friends, Feb 7, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Amazing

    Charles, 3 night trip, Feb 6, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Perfect base for a ski trip.

    Great hotel that is convenient to the train station and the gornergrat. Breakfast buffet had plenty of selection of fresh and delicious food. All the staff were extremely helpful. Rooms were generously sized. Ski room with overnight boot heaters was a great feature to support our multi day ski vacation.

    scott, 5 night family trip, Feb 2, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great value

    Close to railway station just 5 minutes walk. Upgraded to matterhorn view room was so great. Although room little small but very handy and clean. Breakfast great too like cheese plater and meat plater. Hotel offer free pick up and drop off to railway station but need to book in advance.

    1 night family trip, Jan 18, 2020

    Verified Hotels.com guest review

See all 191 reviews