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Sandos Cancun All Inclusive

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View from property
On the beach, white sand, free beach cabanas, sun-loungers
On the beach, white sand, free beach cabanas, sun-loungers
On the beach, white sand, free beach cabanas, sun-loungers
3 outdoor pools, pool umbrellas, pool loungers

Overview of Sandos Cancun All Inclusive

VIP Access

Sandos Cancun All Inclusive

4.5 star property
Upmarket beachfront property with pool bar, near La Isla Shopping Mall

7.6/10 Good

1,042 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
Map
Km 14 Mz 53 Lote 37-1 ZH, Cancun, QROO, 77500

Room options

About this area

What's nearby

  • In Zona Hotelera
  • La Isla Shopping Mall - 29 min walk
  • Delfines Beach - 42 min walk
  • Iberostar Cancun Golf Course - 7 min drive
  • Cancun Convention Center - 14 min drive
  • Tortuga Beach - 17 min drive
  • Langosta Beach - 18 min drive
  • Turtle Beach - 22 min drive
  • Puerto Cancun Marina Town Center - 26 min drive
  • Riviera Cancun Golf Resort - 22 min drive
  • Plaza Las Americas - 28 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 18 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Restaurants

  • The Club Grill - 3 min walk
  • Fantino - 3 min walk
  • Casitas - 3 min walk
  • Naos - 16 min walk
  • Bana - 16 min walk

About this property

Sandos Cancun All Inclusive

At Sandos Cancun All Inclusive, you can spend time at the beach enjoying free cabanas, beach umbrellas and beach massages, plus you'll only be a five-minute drive from La Isla Shopping Mall. 3 outdoor pools provide a splash of fun, while guests in the mood for pampering can indulge in deep-tissue massages, body wraps and facials. Zango Restaurant, one of 5 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. Other highlights at this luxurious property include 2 bars/lounges, a poolside bar and a health club. Fellow travellers say great things about the overall property condition and location.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports are included.

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Water fitness
Yoga

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 213 rooms
  • Arranged over 8 floors

Arriving/Leaving

  • Check-in time from 3 PM until 11:30 PM
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site
  • Height restrictions apply for on-site parking

Transfers

  • Airport shuttle*

Off-site

  • Area shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • 5 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Private dining
  • 24-hour room service
  • Snack bar/deli

What to do

  • On the beach
  • Beach yoga
  • Fitness classes
  • Beach volleyball
  • Shopping
  • Ecotours nearby
  • Golfing nearby
  • Kayaking nearby
  • Snorkelling nearby

Working away

  • Business centre
  • Meeting room
  • Computer station
  • Conference centre (6254 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free beach cabanas
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 1998
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Piano
  • Health club
  • 3 outdoor pools
  • Spa services
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • IPod docking station
  • 32-inch Smart TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Free stocked minibar
  • Espresso maker
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Pillow-top mattress
  • Bed sheets provided

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Separate bath and shower
  • Free toiletries
  • Hairdryer

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports are included.

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Water fitness
Yoga

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Spa

Guests can pamper themselves by indulging in the on-site spa services. There are 13 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Thai massages. The spa is equipped with a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

Dining

Zango Restaurant – Overlooking the garden, this buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
St. Trop – This beachfront restaurant specialises in Caribbean cuisine and serves lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.
Gaijin Teppanyaki – This restaurant specialises in Asian cuisine and only serves dinner. Reservations are required. Open daily.
Seasons Restaurant – Overlooking the ocean and pool, this fine-dining restaurant specialises in international cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Frattinis – This restaurant specialises in Italian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.

Awards and affiliations

Green/Sustainable Property
This property participates in Travelife, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Fees & policies

Refundable deposits

  • A damage deposit of MXN 5000 will be collected before check-in

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Sanitation services: MXN 72.62 per night

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Local area shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability)

Parking

  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the fitness facility
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

<p>The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.</p><p>Only registered guests are allowed in the guestrooms.</p> <p>Guests can rest easy knowing that there's a smoke detector, a security system and window guards on site.</p> <p> This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly). </p><p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.</p> <p>This property accepts credit cards. Cash is not accepted.</p> <p>A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December.</p>

Also known as

Sandos Lifestyle Resort All Inclusive
Sandos Luxury Resort All Inclusive
Sandos Cancun Lifestyle All Inclusive
Sandos Lifestyle All Inclusive
Sandos Cancun Inclusive Cancun
Sandos Cancun All Inclusive Cancun
Sandos Cancun Lifestyle Resort All Inclusive
Sandos Cancun All Inclusive All-inclusive property
Sandos Cancun All Inclusive All-inclusive property Cancun

Frequently asked questions

What are the cleanliness and hygiene measures currently in place at Sandos Cancun All Inclusive?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Sandos Cancun All Inclusive?
Yes, there are 3 outdoor pools.
Are pets allowed at Sandos Cancun All Inclusive?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Sandos Cancun All Inclusive?
Yes, there's free self parking.
Is an airport shuttle service offered by Sandos Cancun All Inclusive?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Sandos Cancun All Inclusive?
You can check in from 3 PM - 11:30 PM. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.
Is there an on-site casino at Sandos Cancun All Inclusive?
No, this property doesn't have a casino, but PlayCity Casino (17-min drive) and Royal Yak Casino and Sports Book (18-min drive) are both nearby.
What is there to do at Sandos Cancun All Inclusive and nearby?
Have fun with on-site activities such as volleyball and beach yoga. Additional recreation on-site includes aerobics , volleyball and yoga. Relax in the hot tub or enjoy the use of other amenities, which include 3 outdoor pools and 2 bars. Sandos Cancun All Inclusive also has a sauna and a steam room, as well as a garden.
Are there restaurants at or near Sandos Cancun All Inclusive?
Yes, there are 5 on-site restaurants, featuring al fresco dining, international cuisine and garden views. Nearby restaurants include The Club Grill (3-min walk), Fantino (3-min walk) and Casitas (3-min walk).
What's the area around Sandos Cancun All Inclusive like?
Sandos Cancun All Inclusive is located on the waterfront in Zona Hotelera, a short 14-minute walk from Aquaworld and 12 minutes' walk from Marlin Beach. Travellers say that the property is in a great location.

Reviews

7.6

Good

8.4/10

Cleanliness

8.5/10

Staff & service

7.7/10

Amenities

7.7/10

Property conditions & facilities

8.3/10

Eco-friendliness

Reviews

4/10 Fair

Brenda, 4-night trip
Verified Hotels.com guest review

6/10 Good

Verified Expedia guest review

2/10 Poor

Verified Orbitz guest review

8/10 Very good

the hotel was beautiful and the staff was extremely courteous, however the hotel was a bit dated and the food was ok.. the overall place was very clean and welcoming. I highly recommend it.
Georges, 4-night trip
Verified Expedia guest review

8/10 Very good

Arelys, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Khadijah, 4-night trip
Verified Expedia guest review

10/10 Exceptional

3-night trip with friends
Verified Hotels.com guest review

8/10 Very good

very relaxed atmosphere food could be better everything else ok
allen, 7-night romance trip
Verified Orbitz guest review

6/10 Good

Needs more music and entertainment to make you feel like you are in Mexico. Room was wasnt ready. Finally after about 2 hours after check-in was upraded to a better room. Food was mostly cold. Pizza was good
Jose, 4-night romance trip
Verified Expedia guest review

6/10 Good

Overall service in restaurants and bars need to improve, all mixed drinks are just too sweet, barely any alcohol, you go sit down for a meal at the buffet and expect to receive your soft drink when you are almost finish eating. Service needs improvement, hard to find someone at the pool who is looking to serve you, had to go to the bar 8 out of 10 times. Entertainers were on point, very nice crew and people.
German, 4-night trip with friends
Verified Expedia guest review