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Holiday Inn Acapulco La Isla

Family-friendly hotel with 2 bars/lounges, near Playa Revolcadero

  • Free WiFi and free parking
From
€59

Property renovations and closures

  • The property is closed between April 05 and June 15.

Image gallery

  • Terrace/Patio
  • Terrace/Patio
  • Pool
  • Pool
  • Terrace/Patio
Terrace/Patio. Image 1 of 86.
1 / 86Terrace/Patio
9.0.Superb.
  • Clean, comfortable, and great location

    Mar 1, 2021

  • Todo estuvo muy bien nada mas el unico inconveniente es que no me dejaron hacerme check…

    Feb 27, 2021

See all 140 reviews

Official standards

This property advises that it adheres to Clean Promise (IHG) and Intertek Cristal (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Quiet
Safe
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 101 guestrooms
  • Daily housekeeping
  • Restaurant and 2 bars/lounges
  • Outdoor pool
  • Breakfast available
  • Free airport shuttle

For families

  • Children's pool
  • In-room childcare (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Television

What’s around

  • In Playa Diamante
  • Playa Revolcadero - 35 min walk
  • Forum de Mundo Imperial - 42 min walk
  • La Isla Shopping Village - 36 min walk
  • Majahua Beach - 3.9 mi / 6.3 km
  • Condesa Beach - 9.2 mi / 14.8 km
The property is closed between April 05 and June 15.

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Room, 2 Queen Beds, Accessible, Non Smoking (Wheelchair)
  • Suite, 1 King Bed, Non Smoking
  • Room, 1 King Bed, Non Smoking (LEISURE)
  • Room, 1 King Bed, Smoking (LEISURE)
  • Standard Room
  • Room, 2 Queen Beds, Non Smoking
  • Room, 2 Queen Beds, Smoking

Location

  • In Playa Diamante
  • Playa Revolcadero - 35 min walk
  • Forum de Mundo Imperial - 42 min walk

What’s around

Landmarks

  • In Playa Diamante
  • Playa Revolcadero - 35 min walk
  • Forum de Mundo Imperial - 42 min walk
  • La Isla Shopping Village - 36 min walk
  • Majahua Beach - 3.9 mi / 6.3 km
  • Condesa Beach - 9.2 mi / 14.8 km
  • Icacos Beach - 7.2 mi / 11.6 km
  • El Rollo Acapulco - 7.6 mi / 12.3 km
  • Diana the Huntress - 9.2 mi / 14.8 km
  • La Bonfil Beach - 4.7 mi / 7.6 km
  • Playa Puerto Marqués - 7.3 mi / 11.7 km

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 6 min drive
  • Free airport shuttle
  • Free beach shuttle

At a glance

Hotel size

  • This hotel has 101 rooms
  • This hotel is arranged over 6 floors

Arriving/leaving

  • Check-in time 3 PM-11:00 AM
  • Check-out time is 11:00 AM
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check in instructions

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Required at check in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Free airport shuttle from 6:00 AM to 11:30 PM

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking and van parking on site
* See small print for additional details or extra charges

In the hotel

Taking the kids?

  • In-room childcare (surcharge)

Food and drink

  • Buffet breakfast daily (surcharge)
  • 2 bars/lounges
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Swim-up bar
  • Poolside bar
  • Room service (during limited hours)
  • Water dispenser

Things to do

  • Free beach shuttle
  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Swim-up bar

Working away

  • Business center
  • Number of meeting rooms - 5
  • Conference space
  • Conference space size (feet) - 0
  • Conference space size (meters) - 0
  • Conference center
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 1
  • Year Built - 2011
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace

Accessibility

  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Braille signage

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding available
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • TV
  • Premium TV channels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Ten - This bistro specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Pool Bar La Zanja - Onsite bar. Open daily.

Bar TEN - Onsite bar. Open daily.

Small print

Also known as

  • Acapulco Isla
  • Acapulco La Isla Acapulco
  • Holiday Inn Acapulco
  • Holiday Inn Acapulco La Isla Hotel
  • Holiday Inn Acapulco La Isla Acapulco
  • Holiday Inn Acapulco La Isla an IHG Hotel
  • Holiday Inn Acapulco La Isla Hotel Acapulco
  • Holiday Inn Acapulco Isla
  • Holiday Inn Isla
  • Holiday Inn Isla Acapulco
  • Holiday Inn Isla Hotel
  • Holiday Inn Isla Hotel Acapulco
  • Isla Acapulco
  • Holiday Inn Acapulco Isla Hotel

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Buffet breakfast is offered for an extra charge of MXN 255 per person (approximately)

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Pool access available from 7:00 AM to 7:00 PM.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; guests can access their rooms with a mobile device.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards, debit cards, and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Holiday Inn Acapulco La Isla does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • The property is closed between April 05 and June 15.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self and valet parking.
  • Yes, there's an outdoor pool and a children's pool. Guests have pool access from 7:00 AM to 7:00 PM.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 3 PM - 11:00 AM. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless check-in and check-out are available.
  • Yes, Ten offers international cuisine. Nearby restaurants include Aroma Bistro (2.2 mi), Shu (2.2 mi), and La Vicenta Acapulco (2.3 mi).
  • Yes, a free airport shuttle is available from 6:00 AM to 11:30 PM on request.
  • Holiday Inn Acapulco La Isla has 2 bars and an outdoor pool, as well as a fitness center and a garden.
9.0.Superb.
  • 8.0.Very Good

    Everything was good

    Richard, 2 night business trip, Dec 8, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Well located. Close to the airport and good restaurants around

    2 night business trip, Oct 16, 2020

    Verified Hotels.com guest review

  • 8.0.Very Good

    Acapulco Holiday Inn stay

    The room was nice & clean & a packet of mask & gel & wipes was given during this time of COVID. The bus boy wasn’t available to take our bags, so we weren’t to happy about that.

    Amelia, 2 night trip, Sep 19, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great staff and very clean. Stayed here twice in the past year.

    6 night business trip, Feb 10, 2020

    Verified Orbitz guest review

  • 10.0.Exceptional

    Excellent

    We spent one night on our return from Puerto Escondido It was an Oasis after the long car drive!

    Juan matias, 1 night family trip, Jan 3, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    It was very clean the room outside parking lot and parking it was easy

    alejandro, 1 night family trip, Jul 22, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    My Favorite Acapulco Hotel

    I have stayed in Acapulco for work and pleasure over many years and this is my favorite hotel. It has all the elements one would expect in a hotel of this class and the staff is both friendly and service oriented. While the immediate area does not have many restaurants there are services not far and the area continues to develop. The leach on this side of Acapulco is quiet and family friendly.

    3 night business trip, Apr 12, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great location. Very clean . Friendly staff. Great food.

    3 night family trip, Feb 13, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Fabulous bed and pillows, great little pool with bar service, right by the airport, very good restaurants close by - Pattitito is only 2 blocks away, La Finca about 6 blocks. Not on the beach, on a busy street, but we stayed here the night before we left and it was perfect.

    Piper, 1 night trip, Feb 1, 2019

    Verified Expedia guest review

  • 8.0.Very Good

    The location is good, the staff is very attentive and friendly. The decor of the lobby is beautiful and of the rooms is nice. The rooms are large. However, there were two things we didn’t like at all: the air temperature was fixed at 24C in our room and was impossible to adjust. And what we absolutely disliked was that the room smelled of humidity and mold. I could tell that it had suffered a serious mold problem because the furniture had been wiped clean to get rid of the mold on it but the smell remained and the damage and stains too on the inside. Even the electric outlets near those drawers had green stains that couldn’t be removed. I recognized the smell because I had that issue in a house I sold. This was very disappointing and I worried for my children breathing the spores during our stay. I didn’t request room change because I imagine it’s not the only room with that problem there and didn’t want to deal with the hassle of changing bedrooms. It’s a pity because the hotel is very nice a fairly new. And the personnel were very kind.

    5 night trip, Dec 29, 2018

    Verified Expedia guest review

See all 140 reviews