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All properties in Shenzhen, Guangdong, China
1 room, 2 adults

The St. Regis Shenzhen

5-starFor the benefit of our customers, we have provided a rating based on our rating system.
No 5016 Shennan Road East, Luoho Distr., Shenzhen, Guangdong, 518001, China

Luxury hotel with full-service spa, connected to a shopping center, near Shenzhen Grand Theater
  • Free WiFi in lobby and free parking
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
Wellness Area
Great wellness & sports facilities
Location
Great location
Room
Great room
Value
Fairly good value for money

The St. Regis Shenzhen

from €170
  • Deluxe Room, 2 Twin Beds
  • Deluxe Room, 2 Twin Beds
  • Grand Room, 2 Twin Beds
  • Deluxe Room, 1 King Bed, City View
  • Deluxe Room, 1 King Bed
  • Room, 1 King Bed
  • Room, 1 King Bed
  • Grand Room, 1 King Bed, City View
  • Grand Room, 1 King Bed
  • Grand Room, 2 Twin Beds, City View
  • Suite, 1 King Bed (Allure, Skyline View, 1 Bedroom)
  • Suite, 1 King Bed, Non Smoking (Caroline Astor)
  • Suite, 1 Bedroom, Non Smoking (Metropolitan, 1 Bedroom, Skyline View)
  • Suite, 1 Bedroom, Non Smoking (Shenzhen, 1 Bedroom, Skyline View)
  • Suite, 2 Bedrooms, Non Smoking (St. Regis, 2 Bedrooms, Skyline View)

What’s around The St. Regis Shenzhen

Landmarks

  • In Luohu
  • Shenzhen Grand Theater - 5 min walk
  • Lizhi Park - 13 min walk
  • Shenzhen Museum - 15 min walk
  • Shenzhen Concert Hall - 4 mi / 6.5 km
  • Window of the World - 9.5 mi / 15.2 km
  • Happy Valley - 10.1 mi / 16.3 km
  • OCT East Water Park - 16.1 mi / 25.9 km

Getting around

  • Shenzhen Intl. Airport (SZX) - 44 min drive
  • Hong Kong Intl. Airport (HKG) - 53 min drive
  • Shenzhen Station - 3 min drive
  • Hong Kong Lok Ma Chau Station - 7 min drive
  • Hong Kong Sheung Shui Station - 10 min drive
  • Hongling Station - 12 min walk
  • Grand Theater Station - 13 min walk
  • Laojie Station - 16 min walk

At a glance

Key facts

Hotel size

  • This hotel has 290 rooms
  • This hotel is arranged over 100 floors

Arriving/leaving

  • Check-in time 3 PM-noon
  • Check-out time is noon
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

Transport

Parking

  • Free self parking

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 3 restaurants
  • 2 bars/lounges
  • Coffee shop/café
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Indoor pool
  • Children's pool
  • 24-hour fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Fitness classes on site
  • Yoga classes/instruction on site
  • Spa tub
  • Sauna
Working away
  • Business center
  • Meeting rooms
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Year Built - 2011
  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace
  • Library
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair-accessible bathroom vanity
  • Height-adjustable showerhead
  • Grab bar - near toilet
  • Grab bar - in bathtub
  • Visual fire alarm
  • Lever door handles
Languages Spoken
  • Chinese
  • English
  • French
  • Italian
  • Russian
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
  • Washer/dryer
Sleep well
  • Hypo-allergenic bedding available
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Pillowtop mattress
Things to enjoy
  • Private spa tub
Freshen up
  • Second bathroom
  • Deep soaking bathtub
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
Be entertained
  • 46-inch LCD TV
  • Pay movies
  • Digital TV channels
  • IPad
Stay connected
  • Desk
  • Free newspaper
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Iridium Spa has massage/treatment rooms. Services include hot stone massages, facials, body wraps, and detox wraps. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy.

Dining

Decanter - This bar specializes in local and international cuisine.

Malt - This fine-dining restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.

St. Regis Bar/The Drawing - This lobby lounge specializes in fusion cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.

Elba Italian Restaurant - This theme restaurant specializes in Italian cuisine and serves lunch and dinner. Reservations are required. Open daily.

Social All Day Dining - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Reservations are required. Open daily.

The St. Regis Shenzhen’s small print

Also known as

  • Shenzhen St. Regis
  • St. Regis Shenzhen
  • St. Regis Shenzhen Hotel
  • The St. Regis Shenzhen Hotel
  • The St. Regis Shenzhen Shenzhen
  • The St. Regis Shenzhen Hotel Shenzhen

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-out is available.

The property affirms that it follows sanitization practices of Global Cleanliness Council (Marriott) guidelines.

Mandatory fees

Deposit: CNY 1000 per night

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Rollaway beds are available for CNY 350 per day

Buffet breakfast is offered for an extra charge of CNY 268 per person (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for The St. Regis Shenzhen

  • Does The St. Regis Shenzhen offer free cancellation for a full refund?
    Yes, The St. Regis Shenzhen does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is parking offered at The St. Regis Shenzhen?
    Yes, there's free self parking.
  • Is there a pool at The St. Regis Shenzhen?
    Yes, there's an indoor pool and a children's pool.
  • Are pets allowed at The St. Regis Shenzhen?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at The St. Regis Shenzhen?
    You can check in from 3 PM to noon. Check-out time is noon. Late check-out is available for a charge (subject to availability).
  • Are there restaurants at or near The St. Regis Shenzhen?
    Yes, there are 3 onsite restaurants. Nearby restaurants include 外婆家 (4-min walk), Natural (6-min walk), and Healthy food restaurant + free juice & ice water (7-min walk).
  • What is there to do near The St. Regis Shenzhen?
    Recommended spots to visit include Shenzhen Grand Theater (5-min walk) and Lizhi Park (13-min walk), along with Shenzhen Museum (0.8 mi) and Shenzhen Concert Hall (4 mi).

Recent reviews

Fabulous 8.6 From 71 reviews

Very Good 8.0
a moderate good hotel.
Pros and cons: Pros: In general , most of the staff are friendly, especially Concierge staff are very friendly, provide a lot of local information. Room is reasonable big, and a big shopping mall is connected to the hotel. Cons: When I and my wife went to the bar at 100th floor around 8:30pm on 21/Sep/2019, we requested to see the environment of the bar before we decide whether it suitable to us. The waitress told us a quick looking is not allowed as we might cause inconvenience to other guests. What is the hell? we were not asking to view any private dinning room, we just need to stand at the bar entrance so we will have an idea the environment of the bar, but our request was just declined by the waitress. This is the first time that I was treated like that in a luxury hotel; The decoration of the hotel room is a little old, but not very prominent.
Lin, sg1 night family trip
Poor 2.0
Bad experience
Terrible experience. Bath tub dirty. I purchased an upgraded room but I personally downgraded due to conditions and poor layout of the upgraded room.
Gary Ming Fai, us1 night trip with friends
Exceptional 10.0
Excellent hotel in shenzhen
Wonderful service, will definitely try again!:)😬😬
Vanessa, hk1 night family trip
Exceptional 10.0
Great room, great view, close to subway
Very nice and comfortable room, fantastic view of the city. In order to get to your room you must take an elevator to the lobby, then another elevator to your room, can take a while to get in or out. Right next to the subway, very nice for getting around the city.
Tony, us1 night romance trip
Exceptional 10.0
Great
Amazing in-room experience. Have to say the service at Elba restaurant was lacking. It was slow, and the waitress mixed up a request I had. I understand they were serving a large party so maybe due to that. Other than that, overall great experience.
hk2 night romance trip
Very Good 8.0
great staff, rooms are so so
Great staff, service is a 10 rooms a little run down carpets dirty love the service though
cery, us1 night business trip
Poor 2.0
Do not recommend
I found a cotton bud lying on the floor, which definitely does not belong to me. It was so hard to miss out that it makes concerns about the whole cleanliness so I had to try to touch their towels and sheets as little as possible. And the overall experience was bad starting from check-in as in the staff welcomed me with a poker face. The decor and the location is up to the St Regis standard, but the service is miles away from the expectations.
au1 night trip with friends
Exceptional 10.0
Satisfied
Bill, us2 night business trip
Exceptional 10.0
Very please to have stayed in the St Regis
great staff, great accommodations, great service, great food
Juan Carlos, us1 night romance trip

The St. Regis Shenzhen

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