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All properties in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

The Palm at Playa

4-star4 stars
8th Street between 5th and 10th Avenue, Playa del Carmen, QROO, 77710, Mexico

Adults-only hotel with 2 restaurants, near Quinta Avenida
  • Free continental breakfast and free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19. 

  • A nice hotel with a very good location, just make sure to book the room not on the street…Feb 14, 2019
  • Staff were so lovely, breakfast was really nice and the pool area is lovely. We also had…Oct 9, 2018

The Palm at Playa

from €97
  • Palm Room
  • Loft, 1 King Bed
  • Deluxe Room, 1 Bedroom
  • Deluxe Room, 2 Bedrooms

What’s around The Palm at Playa

Landmarks

  • In Downtown
  • Quinta Avenida - 1 min walk
  • Playa del Carmen Main Beach - 3 min walk
  • Playa del Carmen Maritime Terminal - 9 min walk
  • Mamitas Beach Club - 10 min walk
  • Nuestra Senora del Carmen Catholic Church - 5 min walk
  • Playacar Golf Club - 33 min walk
  • Punta Esmeralda Beach - 42 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Ferry terminal shuttle

At a glance

Key facts

Hotel size

  • This hotel has 69 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-11:30 PM
  • Check-out time is noon

Restrictions related to your trip

  • Mexico may have travel restrictions in place due to COVID-19.
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum guest age is 14
  • Minimum check-in age is 18

Travelling with others

Children

  • Children (14 years old and younger) not allowed

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours)*

  • Ferry terminal shuttle*

Parking

  • Wheelchair-accessible parking on site

  • Onsite parking limited

Offsite

  • Area shuttle*

Payment types at the property

  • Cash

Other information

  • Smoke-free property
  • Caters to adults only
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free continental breakfast daily
  • 2 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
  • Room service (during limited hours)
  • Free reception
Things to do
  • Beach towels
  • Outdoor pool
  • Pool sun loungers
  • Spa services on site
  • Spa treatment room(s)
  • Ecotours nearby
  • Golfing nearby
  • Skydiving nearby
  • Pool umbrellas
  • Spa tub
Working away
  • Business center
  • One meeting room
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 3
  • Year Built - 2012
  • Elevator
  • Rooftop terrace
  • Garden
  • Terrace
Accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
Languages Spoken
  • English
  • French
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
Things to enjoy
  • Individually decorated
  • Individually furnished
Freshen up
  • Partially open bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 43-inch LCD TV
  • Cable TV channels
Stay connected
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms including rooms for couples. Services include deep-tissue massages, sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Dining

Sabor a Mar - This restaurant specializes in seafood and serves breakfast and lunch. Guests can enjoy alfresco dining (weather permitting).

Pergola - This poolside restaurant specializes in international cuisine and serves dinner and light fare. Guests can enjoy alfresco dining (weather permitting). Open daily.

Roof Club - This rooftop bar is located by the pool. Happy hour is offered. Open daily.

The Palm at Playa’s small print

Also known as

  • Palm Hotel Playa
  • The Palm at Playa Hotel
  • The Palm at Playa Playa del Carmen
  • The Palm at Playa Hotel Playa del Carmen
  • Palm Playa
  • Playa Palm
  • The Palm At Playa Riviera Maya/Playa Del Carmen, Mexico
  • Palm Playa Hotel Playa del Carmen
  • Palm Playa Hotel
  • Palm Playa Playa del Carmen

Policies

Please note: The guestrooms and property amenities at this hotel are not accessible to wheelchairs at this time.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Pool access available from 9 AM to 8 PM.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast and lunch.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • Resort fee: USD 5.00 per accommodation, per night

Optional extras

Airport shuttle service is offered for an extra charge of USD 150 per room (roundtrip)

Ferry terminal shuttle service is offered for an extra charge

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for The Palm at Playa

  • Does The Palm at Playa offer free cancellation for a full refund?
    Yes, The Palm at Playa does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at The Palm at Playa?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is there a pool at The Palm at Playa?
    Yes, there's an outdoor pool. Guests have pool access from 9 AM to 8 PM.
  • Are pets allowed at The Palm at Playa?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at The Palm at Playa?
    You can check in from 3:00 PM - 11:30 PM. Check-out time is noon.
  • Are there restaurants at or near The Palm at Playa?
    Yes, there are 2 onsite restaurants, featuring alfresco dining, seafood, and ocean views. Nearby restaurants include Bovino's (3-min walk), La Brocherie (3-min walk), and Fusion (3-min walk).
  • Is airport shuttle service offered by The Palm at Playa?
    Yes, an airport shuttle is available. The charge is USD 150 per room roundtrip.

Recent reviews

Superb 9.0 From 314 reviews

Exceptional 10.0
Séjour relax entre amis
Très bel hôtel à 50 mètres de la 5ème avenue. Service impeccable et personnel souriant et disponible. Chambre spacieuse et bien équipée. Seul petit bémol, une révision générale de la plomberie s’impose.
CHRISTIAN, us1 night trip with friends
Poor 2.0
BE AWARE: rooftop closed and no free parking
First off the room was decent and comfortable. What I had issue was that the rooftop that everyone raved and reviewed about was closed for construction. I wish I had known this prior to booking as I would have booked elsewhere. The street outside the hotel was closed for construction so the “free parking” was also not available. We paid for street parking $10 a day(not that big of a deal). Also their COVID response was very worrisome. Do not go to Mexico if you’re concerned with COVID. They do not take this pandemic seriously. I had construction workers trying to walk into our elevator w no mask on. Most hotel employees and construction were not wearing a mask FYI. The do not disturb sign so that our room would not be cleaned or entered upon for COVID exposure was totally ignored. Breakfast was pretty awful(Not just the room which had taped up bed sheets on the windows but also the food was beyond mediocre) so we ate outside the other days. Other than these gripes the hotel was in a good area and rooms were comfortable.
Yoko, us3 night trip
Exceptional 10.0
I loved this hotels location. Sandra in Concierge was beyond helpful . 2 minute walk to the beach and shopping. The hotel is absolutely lovely with a plush Courtyard
us4 night family trip
Exceptional 10.0
This hotel was so close to the beach, shops and restaurants. Hotel was cute and clean! For the cost of it definitely exceeded my expectations! Would most definitely stay here again.
Rachel, us1 night family trip
Exceptional 10.0
Nice people, big room, great location. Phones in the rooms where down because of the hurricanes that have gone through, so the front desk let us use their personal phone.
Erica, us6 night romance trip
Exceptional 10.0
Excellent
It was amazing!! 4 start hotel and very cheap! We got extra money to spend at the bar. The staff was very friendly and helpful especially Alfraydo ( the breakfast waiter)
us4 night family trip
Very Good 8.0
Hotel grounds were beautiful and the rooms were great. The only issue is the hot water isn’t so hot.
Bryce, us1 night romance trip
Exceptional 10.0
Great hotel, and close to the beach and all beachside activities. The courtyard was beautiful and the rooftop pool was well maintained. Overall a great place to stay.
Joseph, us2 night romance trip
Good 6.0
No Hot Water in the Shower. Roof Top Hot Tub was Cold.
JimmyZ, us1 night romance trip
Exceptional 10.0
The palm is a very good option in plays del Carmen. Rooms are huge, clean and modern. The rooftop is beautiful, and the vibe is awesome
Larissa, us3 night romance trip

The Palm at Playa