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Overall score and ratings

7.6

Good

8.1/10

Cleanliness

7.4/10

Staff & service

7.3/10

Amenities

7.7/10

Property conditions & facilities

8/10 Very good

Moved by the management to Festa Winter Palace *****. Great Location. Excellent food. Friendly staff. Not large, but very clean room. Swimming pool was cold. Good saunas.
2-night family trip
Verified Expedia guest review

4/10 Fair

Well-intentioned hotel. In practice the maintenance level is not good. For example, the gym does not work. Air conditioners were out of order and I changed rooms. No bedding is being changed. Shuttle to the ski resort at low frequency. The food is reasonable. Booking a taxi through the receptionist at the hotel costs twice ... The sauna is good. The price is good. And the staff is nice except for the person who booked the taxi ...
arnon, 5-night family trip
Verified Hotels.com guest review

8/10 Very good

The hotel is clean and warm , large family room . Good is good . Shuttle bus into the the Center is reliable .
7-night family trip
Verified Expedia guest review

6/10 Good

I did not like the temperature of the pool (27*C). It is cold for the kids. The first bus to return from the ski center is at 15:45. It is too late. Other hotels have return busses starting at 14:00 every 30min. In the morning we had to rush to the bus to get a place to sit, since they don't have transportation every 30min, but every hour. The credit should be given the price that is lower than other hotels.
7-night family trip
Verified Expedia guest review

6/10 Good

Convenient for local skiing
Food not great. We stayed in a festa hotel in Sofia and food was a lot better
tim, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Very good hotel!
After an exhausting day, its a place to relax! The hotel located in the middle of the forest, magical place. The pool could be a little bit warmer... good sauna, all facilities in a good condition. Its worthwhile to take a breakfast and dinner.
Alexander, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Good staff and nive food but room needs some repair
2-night trip
Verified Expedia guest review

2/10 Poor

Caution! Hazardous service!
Quite an unpleasant stay. The hotel itself was nice, however there was a lot of hidden information such as the extremely bumpy (and only) road leading to the hotel. I booked 2 rooms but upon arrival I was told I only had one. Some time later the problem was fixed. Then we learned that the spa is only open until 8pm. Surprising for a 4 star hotel. Dinner at the hotel restaurant was not such a good idea. All good was prepared with the cheapest possible products. I had a risotto full of cream and taste was...oh well. Then it was time for breakfast which I could rate 2 out of 10 and this is being generous. Cheap cheap products and orange juice was one of those powder based juices. Appalling!!! The second day we wanted to checkout early 7am, as we have planned a one day long hike to the seven Rila lakes. We were told that checkout is possible only after 8am and we had the security guy trying to get the payment. 40 min later we left... In fact you can find a much nicer places to stay in the region for half the price but I couldn't know this before we came
Romina, 2-night romance trip
Verified Hotels.com guest review

8/10 Very good

A nice place, not all services provided.
Located in the forest, great place but car seems to be mandatory. The breakfast is good and the room was very comfortable. However a gap between what was reported in the website and what happened essentially - promised balcony, double bed, mini bar and refrigerator amongst other things. No balcony, no refrigerator, the bed was two single beds, and the mini bar didn't work. Also receptionist didn't offer the best service when we were there.
Aviel, 2-night romance trip
Verified Hotels.com guest review

8/10 Very good

Well presented family hotel
I had no major complaints with this hotel. There seemed to be 15 kids running around the lobby at any given time, so would this is better suited to families than those trying to nurse an apres ski hangover. It is about 2km from the centre/gondola and at the end of a long, dark and bumpy forest road. There is a shuttle bus which runs until 5pm, if you're out later than this you will need a taxi or have to brave the walk. Also we had a lot of snow fall on the 4th day and the shuttle bus did not run after this for he rest of the week (with no explanation or notice) so created extra expense with getting taxis in the morning. The hotel staff are inconsistent, bar man was attentive and helpful, cleaners were crazy and the receptionist definitely has a few things to learn about customer service. Overall good value for families but quite far from the action.
View from our room (junior suite)
Verified Expedia guest review