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Enjoy Santiago - Hotel del Valle

Photo gallery for Enjoy Santiago - Hotel del Valle

Front of property – evening/night
Indoor pool, outdoor pool
Indoor pool, outdoor pool
Indoor pool, outdoor pool
Loft | Balcony

Overview of Enjoy Santiago - Hotel del Valle

VIP Access

Enjoy Santiago - Hotel del Valle

4.5 star property
Luxury hotel in Rinconada with spa and casino

8.6/10 Fabulous

126 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
Map
Los Libertadores Km 53, Rinconada, Valparaiso, 2140000
Main amenities
  • Daily housekeeping
  • Casino
  • Restaurants and bar/lounge
  • Full-service spa
  • Indoor pool and outdoor pool
  • Free area shuttle
  • Health club
  • Sauna
  • Steam room
  • 24-hour room service
  • Business centre
  • Airport shuttle
For families
  • Free cots/infant beds
  • Private bathroom
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities

Room options

About this area

Getting around

  • Free local area shuttle
  • Airport shuttle (surcharge)

Restaurants

  • La Barquera - 9 min walk
  • Cafetería Dynamo - 12 min walk
  • Santerra - 20 min walk
  • Bar 360 - 20 min walk
  • Campanario de Auco - 5 min drive

About this property

Enjoy Santiago - Hotel del Valle

A great choice for a stay in Rinconada, Enjoy Santiago - Hotel del Valle features a casino and offers an airport shuttle (available 24 hours) for USD 88 per person. You can grab a bite to eat at the restaurant and visit the spa to be pampered with massages, body wraps or reflexology. Other highlights at this luxurious hotel include an indoor pool, an outdoor pool and a bar/lounge.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Contactless check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 120 rooms
  • Arranged over 12 floors

Arriving/Leaving

  • Check-in time from 4:00 PM until 4 AM
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Off-site

  • Free area shuttle

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7 AM–11 AM
  • Restaurant
  • Bar/lounge
  • 24-hour room service

Travelling with children

  • Free local shuttle

Working away

  • Business centre
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Health club
  • An outdoor pool
  • An indoor pool
  • Casino
  • Full-service spa
  • 58 casino gaming tables
  • 1350 casino slot machines
  • Sauna
  • Steam room

Accessibility

  • Lift
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Bathroom emergency pull cord

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • IPod docking station
  • LCD television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Dressing gowns and slippers

Sleep well

  • Free cot/infant bed
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Shower/bath combination
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Natura Vitale. Services include body wraps and body treatments. The spa is equipped with a sauna, a spa tub and a steam room. A variety of treatment therapies are provided, including reflexology.

Dining

Blend – This gastropub specialises in sushi.
Santerra – This buffet restaurant serves lunch and dinner. Open daily.
360 – On-site gastropub. Open daily.
Fortuna – On-site gastropub. Open daily.
Picadilly – On-site gastropub. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • The national sales tax (19%) may be charged upon checkout to residents of Chile regardless of length of stay and to non-residents staying in the country for 60 consecutive days or more. To qualify for a tax exemption, travellers must pay for their stay in foreign currency (not in Chilean pesos) and present a valid passport, along with the migration card they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 88 per person (one-way)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Renovations and closures

The property is closed between 11 April and 31 December.

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-out is available.

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

Guests can rest easy knowing that there's a smoke detector on site.

This property accepts credit cards. Cash is not accepted.

Also known as

Enjoy Santiago Hotel Valle Rinconada
Enjoy Santiago Hotel Valle
Enjoy Santiago Valle Rinconada
Enjoy Santiago Valle
Enjoy Santiago Valle Rinconada
Enjoy Santiago Hotel del Valle
Enjoy Santiago - Hotel del Valle Hotel
Enjoy Santiago - Hotel del Valle Rinconada
Enjoy Santiago - Hotel del Valle Hotel Rinconada

Frequently asked questions

Is Enjoy Santiago - Hotel del Valle currently open?
The property is closed between 11 April and 31 December.
Does Enjoy Santiago - Hotel del Valle offer free cancellation for a full refund?
Yes, Enjoy Santiago - Hotel del Valle does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Enjoy Santiago - Hotel del Valle?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Enjoy Santiago - Hotel del Valle?
Yes, there's an indoor pool and an outdoor pool.
Are pets allowed at Enjoy Santiago - Hotel del Valle?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Enjoy Santiago - Hotel del Valle?
Yes, there's free self and valet parking.
Is an airport shuttle service offered by Enjoy Santiago - Hotel del Valle?
Yes, an airport shuttle is available. The charge is USD 88 per person one-way.
What are the check-in and check-out times at Enjoy Santiago - Hotel del Valle?
You can check in from 4:00 PM - 4 AM. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-out is available.
Is there an on-site casino at Enjoy Santiago - Hotel del Valle?
Yes, there's a casino, featuring 1350 slot machines and 58 gaming tables.
What is there to do at Enjoy Santiago - Hotel del Valle and nearby?
Enjoy Santiago - Hotel del Valle has a casino, a spa and an outdoor pool, as well as a steam room and a garden.
Are there restaurants at or near Enjoy Santiago - Hotel del Valle?
Yes, Blend offers sushi. Nearby restaurants include La Barquera (9-min walk), Cafetería Dynamo (12-min walk) and Campanario de Auco (3.4 mi).
Does Enjoy Santiago - Hotel del Valle have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
Does Enjoy Santiago - Hotel del Valle have any outdoor private spaces?
Yes, every room features a balcony.

Overall score and ratings

8.6

Fabulous

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.7/10

Property conditions & facilities

8/10 Very good

Brittani, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Comfortable for a fun night out, as the hotel is colocated with a casino
1-night romance trip
Verified Expedia guest review

8/10 Very good

Not bad, clean, comfortable, good service
We based here to head snowboarding at Portillio for something different. Super quiet during the week, not many options for food and long way from anything but it was a nice hotel, clean, good services and casino something to do in evening.
2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Great place to stay!
Dave, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Exceptional experience
Wonderful experience,beautiful modern room with an exceptional view.Fun pool are(indoor outdoor communicating pool) and 2 hot tubs with views of the surrounding Andes.Very good restaurants.
Desiree, 1-night romance trip
Verified Hotels.com guest review

2/10 Poor

Unless you're a casino high roller steer clear
Possibly the worst hotel I've ever stayed in. The Bads- 45 minutes for check-in, only 1 person working. Want to use the pool, bring a swim cap or pay $4 USD to get one, can't swim without it! The dinner buffet, it was my wife's birthday and the only dinner restaurant open was the buffet, the hot food was only warm, and honestly not a big selection. The price includes 1 can of soda, want more? You can upgrade to unlimited drinks, if you can get your waiter to help you with it, Florencio couldn't be bothered. He wouldn't even come to our table to bring the check, we had to go up to pay, then he started to care. Free breakfast- raw runny eggs, the server asked if we wanted an omelette, sure, sounds good. After 10 minutes she brings 2 plates, with browned omelette in a pool of raw egg. I'm all for a"loose" scramble or soft omelette, these show a lack of culinary skill. She then tried to charge us, when we said no because we didn't eat it, she still demanded a tip. Rude staff- most staff couldn't be bothered, they actively ignored us when standing in front of them. Shower head- our shower was broken, the head gushed water like a garden hose, we asked for a new one but it never happened. Literally nothing around, closest town is about 30 minutes The good- The tall gentleman at the dinner buffet was great and helpful. There was a lady at the front desk that spoke English, she was nice as well. The bed was great with great sheets. Fast wifi when it stayed connected.
Verified Hotels.com guest review

10/10 Exceptional

almost perfect
Air conditioning was not working properly, and pool could be cleaner.
Verified Expedia guest review

6/10 Good

Beautiful hotel, but very noisy
We were 2 families staying for 1 night before returning to Canada from a 2 week ski and winery holiday in Chile and Argentina. This was the nicest and most modern accommodation we stayed at, but the design of the hotel is such that music from the disco or ball rooms (there was a wedding the night we stayed) echoes up through a central atrium. We lay awake until 3am waiting for the music/noise to subside and finally had to call to ask them to shut it down because the entire hotel was likely not sleeping. They complied, but we found it concerning that a guest would have to complain before the music was turned down. The staff were very friendly, but we had some confusion with additional beds in 2 of the rooms, which resulted in us having to sort it out at 11:30pm after dinner, when we discovered that the additional cots hadn't been delivered. The staff acted quickly at that point and resolved the situation by offering an extra room at no additional cost. While this hotel has a very nice pool/hotub/spa, decent restaurants and spacious comfortable rooms, the noise situation and our lack of sleep resulted in a poor experience.
Verified Expedia guest review

10/10 Exceptional

Diamond in the Rough
Amazing and modern. Affordable, spacious rooms, wood hot tubs, indoor outdoor pool. The place is spectacular.
Verified Orbitz guest review

8/10 Very good

Shame on Hotels.com - False Advertising
I'm upset at Hotels.com for the false advertising. I booked online and received confirmation of a large suite with 2 King Size beds in it. When I got to the hotel they said they do not have any rooms with 2 King beds in it and charged me an Extra $48US for a rollaway bed to be put in the room. I showed them my confirmation with the 2 king beds and they told me it was Hotels.com fault not theirs. I booked this hotel because of what I believed to be true on the website otherwise I would have gone back to the Park Hyatt in Santiago where I stayed only a few days before. The hotel was less than 10% occupied, 5 of the 6 restaurants were closed because there was hardly anyone there and the Casino had more staff than customers. It's a beautiful hotel but no one is there. I could see if they were full that they couldn't offer another room to resolve the misunderstanding but the hotel was virtually empty so it would have been easy to resolve this issue without charging me for a mistake I did not make! What are you going to do about it Hotels.com?
Verified Hotels.com guest review