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The Crystal Resort Sun Moon Lake

Luxury hotel with restaurant, near Sun Moon Lake

  • Free cooked-to-order breakfast, free WiFi, and free parking
From
€113

Image gallery

  • Standard Room, 1 Double Bed (Lake) - Living Area
  • Standard Room, 1 Double Bed (Lake) - Living Area
  • Standard Room For 2, 2 Double Beds (Sun) - Living Area
  • Standard Room, 1 Double Bed (Lake) - Bathroom
  • Standard Room, 1 Double Bed (Lake) - Living Area
Standard Room, 1 Double Bed (Lake) - Living Area. Image 1 of 38.
1 / 38Standard Room, 1 Double Bed (Lake) - Living Area
8.2.Very Good.
  • Upon checkin, the staff was very helpful in giving tips about destinations and dining…

    Feb 20, 2021

  • The rooms were spacious and they had a jacuzzi tub! The breakfast is one of the best i…

    Nov 26, 2020

See all 138 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Guests are provided with free hand sanitizer
  • Free parking
  • Free WiFi
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 20 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Rooftop terrace
  • Terrace
  • 24-hour front desk

What’s around

  • In a regional park
  • Sun Moon Lake - 1 min walk
  • Yidashao Pier - 6 min walk
  • Ita Thao Shopping Street - 1 min walk
  • Sun Moon Lake Ropeway - 15 min walk
  • Nine Frog Acrobats - 27 min walk

Enter dates for 2 guests

  • Standard Room, 1 Double Bed (Dawn)
  • Standard Room, 1 Double Bed (Moon)
  • Standard Room, 2 Double Beds (Sun)
  • Standard Room, 1 Double Bed (Lake)
  • Standard Room For 2, 2 Double Beds (Sun)

Location

  • In a regional park
  • Sun Moon Lake - 1 min walk
  • Yidashao Pier - 6 min walk

What’s around

Landmarks

  • In a regional park
  • Sun Moon Lake - 1 min walk
  • Yidashao Pier - 6 min walk
  • Ita Thao Shopping Street - 1 min walk
  • Sun Moon Lake Ropeway - 15 min walk
  • Nine Frog Acrobats - 27 min walk
  • Water Frog Head Trail - 32 min walk
  • Formosan Aboriginal Culture Village - 5.5 mi / 8.9 km
  • Xuanzhuang Temple - 2.6 mi / 4.1 km
  • Sun Moon Lake Wen Wu Temple - 3.7 mi / 5.9 km
  • Xuan Guang Si - 4 mi / 6.5 km

Getting around

  • Shuili Checheng Station - 44 min drive

At a glance

Hotel size

  • This hotel has 20 rooms
  • This hotel is arranged over 9 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is 11 AM

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check in instructions

Front desk staff will greet guests on arrival.

Required at check in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free uncovered onsite self parking
  • Onsite parking limited
  • Electric vehicle charging point on site

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Free cooked-to-order breakfast daily
  • Restaurant
  • Bar/lounge
  • Water dispenser

Things to do

  • Hiking/biking trails nearby

Working away

  • One meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • Number of buildings/towers - 1
  • Year Built - 2009
  • Elevator
  • Rooftop terrace
  • Terrace
  • Television in common areas

Accessibility

  • In-room accessibility

Languages Spoken

  • Chinese
  • English

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Down comforter
  • Soundproofed rooms
  • Premium bedding

Things to enjoy

  • Private spa tub
  • Individually decorated

Freshen up

  • Private bathroom
  • Jetted bathtub
  • Free toiletries
  • Hair dryer

Be entertained

  • 40-inch LCD TV
  • Cable TV channels
  • DVD player

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Yummy Restaurant - Overlooking the ocean, this fine-dining restaurant serves breakfast, lunch, and dinner. A children's menu is available.

Small print

Also known as

  • Crystal Resort Sun Moon Lake
  • The Crystal Resort Sun Moon Lake Hotel
  • The Crystal Resort Sun Moon Lake Yuchi
  • The Crystal Resort Sun Moon Lake Hotel Yuchi
  • Crystal Sun Moon Lake
  • The Crystal Resort Sun Moon Lake Hotel Nantou
  • The Crystal Resort Sun Moon Lake Taiwan/Nantou
  • Crystal Resort Sun Moon Lake Yuchi
  • Crystal Sun Moon Lake Yuchi
  • The Crystal Sun Moon Yuchi

Policies

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, The Crystal Resort Sun Moon Lake does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking. Parking spots may be limited. Electric vehicle charging is available.
  • Sorry, pets aren't allowed.
  • You can check in from 3 PM - midnight. Check-out time is 11 AM.
  • Yes, Yummy Restaurant offers ocean views. Nearby restaurants include 拉姆齊的廚房 Kitchen (6.2 mi), FanZhaLan B&B (7 mi), and 水裡美早餐坊 (8.4 mi).
  • Have fun during the warmer months with activities nearby such as hiking.
8.2.Very Good.
  • 4.0.Fair

    NOT RECOMMENDED.

    The room and public area smells so bad. Floor carpets dirty with lots of stains....no proper tea served at breakfast ( was given lukewarm diluted tea and its a shame). Breakfast was supposed to end at 10am but we were told to come by 9am as there wont be much food left. True to their promise, we came down at 9 and they won't even replenish the bread. Overall lousy F & B. Unprofessional staff - no greetings, no smiles...talking loudly on facetime with family member (in the reception area ) on top of her voice as if it was her home. For the price we paid A$600+ for 2 nights, I would expect at least a decent clean hotel. Photos on the website was deceiving.

    1 night trip, Dec 22, 2019

    Verified Hotels.com guest review

  • 8.0.Very Good

    Good place around where the hotel is

    Could be better if i was staying in the room to the lake view. Bathroom design is not much friendly for use like others reviewed. But dinner was really awesome, way much better than I thought it would be. It was okay for a few days because the lake was so nice.

    Jangtae, 2 night family trip, Dec 20, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Excellent service and morning food with good lake view location

    1 night family trip, Dec 13, 2019

    Verified Expedia guest review

  • 4.0.Fair

    Smelly and Needs renovation

    The hotel looks nothing like the photograghs on the website. This hotel needs a serious update. The shower is leaking, the walls are yellow and brown, the carpet is dirty and it smells of dampness. We left after one night.

    Raymond, 2 night trip with friends, Oct 21, 2019

    Verified Hotels.com guest review

  • 6.0.Good

    The location is excellent, close to a lot of food stalls and stores. It is also right next to the lake, which yields a great view. The staff is nice and polite. The facilities however, is in need of major maintenance. The shower door in our room leaked badly, so every time someone uses the shower one third of the bathroom floor is flooded with water. When I informed the front desk, they just told me it was a design flaw, which I know it is not. The weatherstripping is old and mildewy which is probably why the water can pass through it. Also, the dinner package that we got was terrible. Half of the sirloin steak that we got was not edible as it was full of tough sinews of tendon and cannot be cut by my steak knife much less eaten. When I informed them of this, they just apologized and said they will reflect to their suppliers. My guess is, not many people get this package as there were no other people in the dining hall with us, and that’s why the quality of the food is poor. The breakfast the next morning was not bad though. If the management improves these things, the place will be a great place to stay.

    MarkW, 1 night family trip, Jun 19, 2019

    Verified Expedia guest review

  • 6.0.Good

    There’s relatively good service at this hotel but the whole property is very dated. My room was large but very worn and not especially clean.

    2 night trip, May 15, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Best stay in Taiwan

    Very nice suite with a wonderful jetted tub. Pleasant downstairs seating area and quiet location. Hotel did not reply to my request about how to get to them from the bus station though. We bought a lake pass and used the ferry.

    2 night trip with friends, Apr 7, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Fabulous place with great attention to detail.

    I booked lake view room with balcony and got one on the 7th floor. It was fabulous (and I rarely use that word). Great attention to detail in every part of the room. Mugler toiletries, Toto toilet with sensor, home cinema system, jacuzzi bath in the middle of the room. I would certainly stay there again if I ever visit area again. Views from the room were great. I spent half a day sitting on the balcony and watching world go by. On the next night I stayed in Ritz Hong Kong and room was missing some of the amenities from The Crystal Resort Sun Moon Lake. Receptionist were very nice and helpful, almost too nice. There was no black tea available at breakfast and I was disappointed. I was leaving early on second day and didn't bother with breakfast. Parking is off-site, but very close and free.

    2 night trip, Mar 14, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Next to the sun moon lake with a good view. The hotel restaurant is also very nice but it’s a bit too bright

    1 night trip, Jan 7, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Very good

    The staff is very friendly and the place very nice: There is very good local restaurent, and the people don't force you to buy the souvenirs as it can be in other tourist place...

    MICHAEL, 1 night romance trip, Jan 4, 2019

    Verified Hotels.com guest review

See all 138 reviews