Swan Novo Hamburgo

Photo gallery for Swan Novo Hamburgo

Primary image
Indoor pool
Minibar, in-room safe, blackout curtains, free WiFi
Minibar, in-room safe, blackout curtains, free WiFi
Minibar, in-room safe, blackout curtains, free WiFi

Overview of Swan Novo Hamburgo

Swan Novo Hamburgo

4.0 star property
4-star hotel in Hamburgo Velho with indoor pool and restaurant

7.9/10 Very good

108 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
The price is €61
Price available on 22/05/2022
Map
Av. Dr. Mauricio Cardoso, 303, Novo Hamburgo, RS, 93510-250
Main amenities
  • 134 smoke-free guestrooms
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Indoor pool
  • Fitness centre
  • Sauna
  • Steam room
  • Room service
  • Business centre
  • 6 meeting rooms
  • Airport shuttle
  • Terrace
For families
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Blackout curtains
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • In Hamburgo Velho

Getting around

  • Porto Alegre (POA-Salgado Filho Intl.) - 36 min drive
  • Airport shuttle (surcharge)

About this property

Swan Novo Hamburgo

A great choice for a stay in Novo Hamburgo, Swan Novo Hamburgo features an airport shuttle. After splashing around at the indoor pool, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. A fitness centre and a sauna are other highlights, and rooms at this upmarket hotel offer nice touches such as pillow menus and designer toiletries. Fellow travellers say good things about the helpful staff.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 134 rooms

Arriving/Leaving

  • Check-in time from 2 PM until midnight
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Parents must have child's birth certificate and photo ID*

Pets

  • Pets allowed (dogs and cats only)*
  • Restrictions apply*
  • 1 per room (up to 22 lbs)
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 6 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)
  • Snack bar/deli

What to do

  • Pool table

Working away

  • Business centre
  • 6 meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Multilingual staff

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness centre
  • An indoor pool
  • Arcade/games room
  • Sauna
  • Steam room

Accessibility

  • Lift
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking

Languages spoken

  • English
  • Portuguese

Room amenities

Be entertained

  • Television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar

Sleep well

  • Pillow menu
  • Blackout curtains
  • Bed sheets provided

Freshen up

  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Parents or a legal guardian travelling with children under 18 years of age must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is travelling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before travelling for more information.

Pets

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Pets are allowed for an extra charge of BRL 120 per pet, per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser.

Individually wrapped food options are available for breakfast and through room service.

Policies

This property accepts credit cards. Cash is not accepted.

Also known as

Swan Tower Novo Hamburgo Hotel
Swan Tower Novo Hamburgo
Swan Tower Novo Hamburgo Brazil
Swan Novo Hamburgo Hotel
Swan Tower Novo Hamburgo
Swan Novo Hamburgo Novo Hamburgo
Swan Novo Hamburgo Hotel Novo Hamburgo

Frequently asked questions

Overall score and ratings

7.9

Very good

8.2/10

Cleanliness

8.4/10

Staff & service

7.3/10

Amenities

7.5/10

Property conditions & facilities

8.4/10

Eco-friendliness

10/10 Exceptional

Great hotel and staff !
We love this hotel! Very convenient location, beautiful lobby and great breakfast ! The staff is the main reason we keep going back, however … staff is very friendly and Mathew goes above and beyond the call of duty to make sure we are comfortable and enjoy our stay . Rooms need an update, but other than that our stay was perfect.
Iara, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Safe, clean and amazing staff!!
Staff is very friendly and helpful! They always make me feel very welcome.... The breakfast buffet is great and it’s operating again in a very safe and sanitized way. The hotel is very clean and sanitized and they’ve taken all the necessary actions to make the entire hotel as safe as possible to avoid Covid.
Iara, 5-night family trip
Verified Hotels.com guest review

8/10 Very good

Everything was great The staff is wry friendly and helpful
8-night romance trip
Verified Expedia guest review

10/10 Exceptional

Outstanding!!
The staff was wonderful!! They made us feel very welcome every time we walked in! Mathew at the front desk was outstanding , but everyone was great and went out of their way to accommodate any requests we had! The complementary breakfast is delicious and everything was homemade! Great selection of juices, smoothies and fresh fruit! We’d stay there again for the breakfast alone, bur the staff just made everything perfect for our stay! We will definitely go back!
Dennis, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Business trips to Novo Hamburgo
I always stay here while on business in Novo Hamburgo. The staff are polite and helpful, the room is clean and the area feels safe. The gym is good, but the pool is freezing!!!
David, 7-night business trip
Verified Hotels.com guest review

8/10 Very good

My wife and I were at the Swan Tower NH for a meeting at the FEEVALE university and the location was great, the hotel nice and clean - not fancy but good- and the staff could not have been been more helpful!! I will stay there again without any hesitation.
Greg, 2-night business trip
Verified Hotels.com guest review

8/10 Very good

Basic hotel
I stayed in this hotel for one night this time. The room is ok, good size but the hotel is old, need renew over all. But it has a good location and parking free.
Verified Hotels.com guest review

6/10 Good

first time in this hotel
first time in this hotel, wifi is not good, kept changing rooms.
Verified Hotels.com guest review

6/10 Good

Hotel needs to upgrade the rooms, old furniture, old TV and old design.
Verified Hotels.com guest review

6/10 Good

Very nice hotel...back in '86
Hotel needs updating
Verified Hotels.com guest review