Paradisus Playa del Carmen - All Inclusive

Photo gallery for Paradisus Playa del Carmen - All Inclusive

Primary image
On the beach, beach umbrellas, beach towels, beach bar
On the beach, beach umbrellas, beach towels, beach bar
On the beach, beach umbrellas, beach towels, beach bar
5 outdoor pools, pool umbrellas, pool loungers

Overview of Paradisus Playa del Carmen - All Inclusive

VIP Access
UNESCO Sustainable Travel Pledge

Paradisus Playa del Carmen - All Inclusive

5.0 star property
Upmarket beachfront property with free water park, near Quinta Avenida

8.4/10 Very good

1,004 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Bathtub
Map
5ª Avenida, Playa del Carmen, Playa del Carmen, QROO, 77719
Main amenities
  • Daily housekeeping
  • On the beach
  • 17 restaurants and 14 bars/lounges
  • Full-service spa
  • 5 outdoor pools
  • Free water park
  • Free children's club
  • Health club
  • Beach umbrellas
  • Beach towels
  • Children's pool
  • Waterslide
Feel at home
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Daily housekeeping
  • Blackout curtains
  • Lift

Choose dates to view prices

About this area

What's nearby

  • On the beach
  • Grand Coral Golf Riviera Maya - 6 min drive
  • Quinta Avenida - 10 min drive
  • Mamitas Beach - 12 min drive
  • Playa del Carmen Main Beach - 13 min drive
  • El Camaleon Mayakoba Golf Course - 10 min drive
  • Playa del Carmen Maritime Terminal - 17 min drive
  • Playacar Golf Club - 21 min drive
  • Xplor Theme Park - 19 min drive
  • Xcaret Eco Theme Park - 22 min drive
  • Maroma Beach - 22 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 46 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 13.9 miles/22.4 km

About this property

Paradisus Playa del Carmen - All Inclusive

5-star luxury property by the sea
At Paradisus Playa del Carmen - All Inclusive, you can look forward to free water park access, a swim-up bar and a beach bar. With a beachfront location, beach umbrellas and beach towels, this property is the perfect place to soak up some sun. Indulge in aromatherapy, a manicure/pedicure and a facial at Yhi Spa, the on-site spa. Be sure to enjoy a meal at any of the 17 on-site restaurants. Pilates classes and yoga classes are offered at the health club; Paradisus Playa del Carmen - All Inclusive also has shopping on site, 2 coffee shops/cafes and a playground. Free in-room WiFi is available to all guests, along with a hair salon and an arcade/games room.
Additional perks include:
  • 5 outdoor pools and a children's pool, with a waterslide, sunloungers and pool umbrellas
  • Free self-parking
  • Outdoor furniture, luggage storage and concierge services
  • Tour/ticket information, a reception hall and a TV in the lobby
  • Guest reviews say good things about the family-friendly amenities, dining options and helpful staff
Room features
All 881 rooms include comforts, such as 24-hour room service and premium bedding, in addition to perks, such as pillow menu and climate-controlled air conditioning.
Extra amenities include:
  • Egyptian cotton sheets and down duvets
  • Rainfall showers, designer toiletries and hairdryers
  • Flat-screen TVs with cable channels
  • Daily housekeeping, desks and phones

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

Buffet and à la carte meals, snacks and beverages included
24-hour room service

Lessons/classes/games

Bartending
Cooking
Dancing
Pilates
Water fitness
Yoga

Entertainment

On-site entertainment and activities
On-site live performances

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 881 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3 PM until midnight
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
  • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
  • This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
  • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
  • This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • 17 restaurants
  • 14 bars/lounges
  • 2 coffee shops
  • Beach bar
  • Swim-up bar
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Free children's club
  • Free water park access
  • Children's pool
  • Playground
  • Children's games
  • Toys

What to do

  • On the beach
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Shopping
  • Ecotours nearby

Working away

  • Business centre
  • Meeting rooms
  • Conference centre (25000 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 8 buildings/towers
  • Built in 2011
  • ATM/banking
  • Television in common areas
  • Health club
  • 5 outdoor pools
  • Free water park
  • Arcade/games room
  • Full-service spa
  • Massage/treatment rooms
  • Water slide

Accessibility

  • Lift
  • In-room accessibility
  • Roll-in shower

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • IPod docking station
  • Flat-screen television
  • Cable TV channels
  • Films for purchase

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Down duvet
  • Blackout curtains
  • Turndown service
  • Premium bedding

Freshen up

  • Bath or shower
  • Rainfall shower heads
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

Buffet and à la carte meals, snacks and beverages included
24-hour room service

Lessons/classes/games

Bartending
Cooking
Dancing
Pilates
Water fitness
Yoga

Entertainment

On-site entertainment and activities
On-site live performances

Spa

Yhi Spa has 22 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: MXN 28.87 per accommodation, per night

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late checkout can be arranged for an extra charge (subject to availability)

Pool, spa, & gym (if applicable)

  • Children under 12 years old are not allowed in the swimming pool, health club or hot tub without adult supervision
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global).

Policies

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates).

This property accepts credit cards. Cash is not accepted.

Also known as

Paradisus Playa del Carmen La Esmeralda All Inclusive
Paradisus Playa del Carmen - All Inclusive Playa del Carmen

Frequently asked questions

Does Paradisus Playa del Carmen - All Inclusive offer free cancellation for a full refund?
Yes, Paradisus Playa del Carmen - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Paradisus Playa del Carmen - All Inclusive?
As of 25 September 2022, prices found for a 1-night stay for 2 adults at Paradisus Playa del Carmen - All Inclusive on 29 September 2022 start from €465, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Paradisus Playa del Carmen - All Inclusive?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Paradisus Playa del Carmen - All Inclusive?
Yes, there are 5 outdoor pools and a children's pool.
Are pets allowed at Paradisus Playa del Carmen - All Inclusive?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Paradisus Playa del Carmen - All Inclusive?
Yes, there's free self parking.
What are the check-in and check-out times at Paradisus Playa del Carmen - All Inclusive?
You can check in from 3 PM - midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.
What is there to do at Paradisus Playa del Carmen - All Inclusive and nearby?
Have fun during the warmer months with activities nearby such as swimming. Additional recreation on-site includes aerobics , pilates and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 5 outdoor swimming pools. Paradisus Playa del Carmen - All Inclusive also has 14 bars, a water slide and a health club, as well as spa services and an arcade.
Are there restaurants at or near Paradisus Playa del Carmen - All Inclusive?
Yes, there are 17 on-site restaurants. Nearby restaurants include La jungla de la riviera (2.1 mi), Ferrons Chicken (2.3 mi) and Passion By Martin Berasategui (2.4 mi).
What's the area around Paradisus Playa del Carmen - All Inclusive like?
Paradisus Playa del Carmen - All Inclusive is located on the waterfront, a short 8-minute walk from 28 de Julio Square.

Overall score and ratings

8.4

Very good

9.2/10

Cleanliness

8.9/10

Staff & service

8.5/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

6/10 Good

Property was great, food needs upgrading
Guillermo, 7-night family trip
Verified Hotels.com guest review

6/10 Good

NEAR CANCUN RESTURANT ARE ALL RESEVED BY THGE TIME WE WRERE THEREAND WE DON'T GET CHANCE TO CHECK THE RESTURANS
shayan, 4-night trip
Verified Expedia guest review

6/10 Good

The service was good however the food was very mediocre. Most likely won’t stay there again.
Mikael, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Beautiful Resort to stay with a lot entertainment for kids and adults. Excellent food and customer service. Overall rating is very good and recommended to stay. Resort beach was clean but a seaweed season made water and beach not attractive
Paulius, 6-night family trip
Verified Expedia guest review

8/10 Very good

Robert, 6-night trip
Verified Expedia guest review

8/10 Very good

Richard, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Derrick, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Overall staff was great! Our concierge messed up most of our dinner reservations which really stunk. Our 12, 10, and 8 year old loved the all inclusive aspect and went to the bar frequently for drinks. It was great. Only thing to complain majorly about was the staff would just come into our room if we didn't answer the door. This includes housekeeping, bar boys, concierge. It didn't matter what time it was, if you didn't answer, they were coming in and I didn't love that.
Katelyn, 6-night family trip
Verified Expedia guest review

4/10 Fair

Very basic property to be 5 star. We travel in a group of 13 ( family with kids) and 12 of us get sick in the 3 night for food contamination and nobody from the administration call to know how we where doing. We paid for The Reserve but is the same treatment only you can use the pool next to Oleo. The beach is terrible! The property need more cleaning, racoons eating in the hallway. I will not recommend this property. You can go to a better hotels for less money.
Adela, 7-night family trip
Verified Expedia guest review

8/10 Very good

We requested 2 double beds and only got 1 king. The check in guy wasn't helpful, no information about the resort was giving by him.
Sheree, 4-night family trip
Verified Expedia guest review