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All properties in Playa del Carmen, Quintana Roo, Mexico

Paradisus Playa del Carmen - All Inclusive

Beachfront property in Playa del Carmen with spa and beach bar

  • Free buffet breakfast, free WiFi, and free parking
From
€265

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5th Av., Playa del Carmen, Playa del Carmen, 77710, QROO, Mexico
8.4.Very Good.
  • We stated at this resort 5 years ago and the was absolutely fantastic ! This time the…

    Aug 2, 2021

  • The property is absolutely beautiful. The food, entertainment and staff are great. I do…

    Jun 11, 2021

See all 538 reviews

Official standards

This property advises that it adheres to Yes, Yes, and Intertek Cristal (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 48 hours Gap period enforced between guest stays -
  • Contactless check-in is available
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Quiet
Dining options
Convenient
Transport options
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 881 guestrooms
  • Daily housekeeping
  • On the beach
  • 20 restaurants and 16 bars/lounges
  • Full-service spa
  • 5 outdoor pools

Feel at home

  • Free cribs/infant beds
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Rollaway/extra beds (free)
  • Television

What’s around

  • In Luis Donaldo Colosio
  • Quinta Avenida - 1 min walk
  • Playa 88 - 9 min walk
  • Punta Esmeralda Beach - 14 min walk
  • Guadalupe Church - 16 min walk
  • Mamitas Beach Club - 23 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • The Reserve Deluxe Suite
  • Junior Suite
  • One Bedroom Master Suite
  • One Bedroom Suite
  • The Reserve One Bedroom Deluxe Suite
  • The Reserve One Bedroom Deluxe Swim Up Suite
  • The Reserve One Bedroom Deluxe Master Swim Up Suite
  • The Reserve One Bedroom Deluxe Master Suite
  • Roulette Room Playa del Carmen or La Perla
  • Suite, 2 Bedrooms (Master)
  • The Reserve Deluxe Swim Up Suite

Location

5th Av., Playa del Carmen, Playa del Carmen, 77710, QROO, Mexico
  • In Luis Donaldo Colosio
  • Quinta Avenida - 1 min walk
  • Playa 88 - 9 min walk

What’s around

Landmarks

  • In Luis Donaldo Colosio
  • Quinta Avenida - 1 min walk
  • Playa 88 - 9 min walk
  • Punta Esmeralda Beach - 14 min walk
  • Guadalupe Church - 16 min walk
  • Mamitas Beach Club - 23 min walk
  • 28 de Julio Square - 26 min walk
  • Playa del Carmen Main Beach - 28 min walk
  • Quinta Alegría Shopping Mall - 33 min walk
  • Mario Villanueva Stadium Madrid - 34 min walk
  • Grand Coral Golf Riviera Maya - 34 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

At a glance

Size

  • 881 rooms
  • Arranged over 3 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 restrictions.

Special check in instructions

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Required at check in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
*See fees & policies for additional details or extra charges

At the property

Taking the kids?

  • Children's club (free)

Food and drink

  • Free buffet breakfast daily
  • 20 restaurants
  • 16 bars/lounges
  • 4 swim-up bars
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Beach umbrellas
  • Beach towels
  • Number of outdoor pools - 5
  • Children's pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Fitness classes on site
  • Kayaking on site
  • Pilates classes on site
  • Playground on site
  • Snorkeling on site
  • Yoga classes/instruction on site
  • Ecotours nearby
  • Pool umbrellas
  • Health club
  • Spa tub
  • Steam room
  • Sauna
  • Arcade/game room

Working away

  • Business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 25000
  • Conference space size (meters) - 2323
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 8
  • Year Built - 2011
  • Elevator
  • ATM/banking
  • Designated smoking areas
  • Garden
  • Terrace
  • Television in common areas

Accessibility

  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

Freshen up

  • Bathtub or shower
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer

Be entertained

  • 40-inch LCD TV
  • Pay movies
  • Cable TV channels
  • IPod docking station
  • DVD player

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages
  • Buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service

Activities and facilities/equipment
Lessons/classes/games
  • Bartending
  • Cooking
  • Dancing
  • Pilates
  • Water fitness
  • Yoga

Entertainment
  • Onsite entertainment and activities
  • Onsite live performances

Not included
  • Surcharge for premium food items
  • Minibar
  • Surcharge for room service
  • Spa/beauty facilities and services

Spa

Yhi Spa has 22 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Recreation

On Site

  • Fitness facilities
  • Health club
  • Sauna
  • Spa tub
  • Steam room
  • Fitness classes on site
  • Kayaking on site
  • Pilates classes on site
  • Playground on site
  • Snorkeling on site
  • Yoga classes/instruction on site

Nearby

  • Ecotours nearby

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: MXN 26.89 per accommodation, per night

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Pool, spa & gym (if applicable)Pay at property

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of No between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it follows the cleaning and disinfection practices of Yes and Yes.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Policies

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts Visa, Mastercard and American Express. Cash is not accepted.

Also known as

  • Paradisus Esmeralda
  • Paradisus Esmeralda All Inclusive
  • Paradisus Playa del Carmen
  • Paradisus Playa del Carmen All Inclusive
  • Paradisus Playa del Carmen La Esmeralda All Inclusive
  • Paradisus Playa del Carmen - All Inclusive Playa del Carmen
  • Paradisus Playa del Carmen La Esmeralda
  • Paradisus Playa del Carmen La Esmeralda All Inclusive
  • Paradisus Playa Carmen Esmeralda All Inclusive
  • Paradisus Playa Carmen Esmeralda
  • Paradisus Playa Carmen Esmeralda All Inclusive Playa del Carmen

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Paradisus Playa del Carmen - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there are 5 outdoor pools and a children's pool.
  • Sorry, pets aren't allowed.
  • You can check in from 3 PM - midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
  • Yes, there are 20 onsite restaurants. Nearby restaurants include Chiltepin Marisquillos (2 mi), Milos Restaurant (2 mi), and Axiote (2 mi).
  • Have fun with onsite activities like kayaking and snorkeling. Additional recreation onsite includes aerobics , Pilates, and yoga. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 5 outdoor swimming pools. Paradisus Playa del Carmen - All Inclusive also has 4 swim-up bars, a sauna, and a steam room, as well as an arcade and a garden.
8.4.Very Good.
  • 10.0.Exceptional

    Paradisus wad a wonderful resort with Reasturant and food which beyond our expectations.

    6 night romance trip, Jun 11, 2021

    Verified Expedia guest review

  • 8.0.Very Good

    We loved the swim out and our little one enjoyed the pool from sunrise to sunset! Our swim up was not immediately at the main pool which was a benefit as it was a bit more secluded and private. Servers were able to come and accommodate and room service was always wonderful! The water park was amazing and the restaurants we were able to get into were good. I wish we could have tried all the different restaurants but maybe next trip! Our concierge Hector was on top of everything and always quick to reply- and Claudia was always a warm and welcoming face on family reserve side!

    4 night family trip, Jun 9, 2021

    Verified Expedia guest review

  • 6.0.Good

    Well I have visited Paradisus a numerous of times. 4 times or more. I use to luv going there. No bottle service for the rooms without a charge. Never recieved a towel ticket at registration and Rafael was rude n acted like a bouncer for pool towels. Hector was fantastic and an waiter from the past Miguel remembered me and assisted with getting us towels and gave a wonderful welcome feel. I have sent

    4 night trip, Jun 9, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    We fell in love with everything about this hotel, the staff was amazing, Kids club was incredible, my kids loved it because it had so many activities for them it was hard to get them out of there, the room was always clean, and people were super friendly and always worried about you, if you had drinks or food and always asking what else they could do for you, AMAZING STAY!

    6 night romance trip, Jun 8, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Staff was very friendly and attentive

    4 night family trip, Jun 6, 2021

    Verified Travelocity guest review

  • 10.0.Exceptional

    We have stayed at Paradisus before but in DR. We love their amenities and their service. This is our reason for choosing this property. Paradisus has a lot for children and their parents to do. During this covid mess they have also taken extra precaution to keep everyone safe. We will stay there again. .

    8 night family trip, Jun 5, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    We had the best vacation, this place is a kid friendly, the staff is very nice and corporate, the facility is clean and well maintained, they sanitize regularly and sanitizer stations are all over the hotel which made it easy to go around with out carrying my personal sanitizing spray. Also, the kids area is fun and friendly, the water park is amazing and the pirate ship pool is nice change. We loved the restaurants and variety of food for everyday. Also the room service was amazing. I forgot to add that we got the Reserves room so out concierge was really helpful and made our trip a lot easier and more fun. Totally recommended

    6 night family trip, Jun 5, 2021

    Verified CheapTickets guest review

  • 10.0.Exceptional

    Amazing resort. Great place to stay with kids.

    2 night family trip, Jun 3, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Our butler was Daniel he was amazing the grounds are well kept very clean and lots to see I would stay here again food was delicious as well

    4 night family trip, Jun 2, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Design in the building.

    6 night family trip, May 31, 2021

    Verified Expedia guest review

See all 538 reviews