Noi Vitacura

The lady at reception really needs to learn to smile and make guests feel welcomed. House keeping awful, always forget to top up water bottles and amenities that you expect from a 1* hotel let alone a 5* hotel. Air conditioning was not fixed even after calling about 6 times and was promised an engineer. My door did not lock, so I had to leave my room knowing all my valuables are inside however the door can be unlocked without a key. Overall I can speak forever about this rubbish experience. I would never recommend anyone staying here, much better options for the price. I would not stay here again even if the room was free.

Hadn’t stayed there in 5 years. It is due for a little updating. Excellent service, great food.

Hotel infrastructure is old, and rooms are not well maintained. Service is good.

The hotel is really great! comfy beds, nice rooms, beautiful restaurants, great staff. The only thing that I would share is that the Osaka restaurant is in the lobby of the hotel, and at least on Friday night's, they blast really loud music until mid-night, making it impossible to sleep. If you are going with your family, make sure that you do not get a room above the restaurant.

We arrived and were put in a room where there was a loud high pitched noise. They acted like this shouldn't be an issue even though you could hear it from all parts of the room. Then they told us that the hotel was full (it wasn't) and it took over 1.5 hours to get us put into another room. I would not recommend this hotel