Hotel Firefly

4.5 star property
Luxury hotel in Zermatt with spa and indoor pool

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Hotel Firefly

Photo gallery for Hotel Firefly

Maxi Suite Deluxe
Indoor pool, open 7:00 AM to 9:00 PM, pool loungers
Maxi Suite Panorama | View from room
Skylight Loft | In-room dining

Overview of Hotel Firefly

9.6 out of 10 Exceptional
9.6/10 Exceptional

Property highlights

  • Pool
  • Free breakfast
  • Pet-friendly
  • Free WiFi
Schluhmattstrasse 55, Zermatt, VS, 3920
Main amenities
  • Daily housekeeping
  • Full-service spa
  • Indoor pool
  • Free train station pick-up
  • Free train station drop-off
  • Ski storage
  • Ski passes
  • Health club
  • Sauna
  • Steam room
  • Spa tub
  • Bar/lounge
For families
  • Children stay free
  • Free cots/infant beds
  • Kitchen
  • Cable/satellite TV service
  • Garden
  • Terrace

Room options

Deluxe Suite

  • 60 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite

  • 30 sq m
  • Valley view
  • Sleeps 2
  • 1 King Bed

Garden Suite

  • 120 sq m
  • Sleeps 6
  • 3 King Beds

Chalet Suite

  • 150 sq m
  • Mountain view
  • Sleeps 8
  • 4 King Beds

Skylight Loft

  • 250 sq m
  • Mountain view
  • Sleeps 12
  • 6 King Beds

Maxi Suite Deluxe

  • 130 sq m
  • Sleeps 6
  • 3 King Beds

Maxi Suite Panorama

  • 130 sq m
  • Sleeps 6
  • 3 King Beds

About this area

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min drive

Getting around

  • Sion (SIR) - 75 min drive
  • Geneva International Airport (GVA) - 79.8 miles/128.4 km
  • Zermatt Gornergratbahn Station - 12 min walk
  • Zermatt (QZB-Zermatt Train Station) - 12 min walk
  • Zermatt Station - 13 min walk
  • Free train station pickup
  • Free train station drop-off


  • Schmuggler-Höhle Zermatt - 4 min walk
  • Brown Cow - pub - 7 min walk
  • Old Zermatt - 4 min walk
  • Whymper-Stube - 7 min walk
  • Elsie's Bar - 6 min walk

About this property

Hotel Firefly

Located near a train station, Hotel Firefly is a great choice for a stay in Zermatt. Guests can go for a swim in the indoor pool, then visit the spa to be pampered with massages. A bar/lounge, a health club and a fitness centre are other highlights at this luxurious hotel.


English, French, German, Italian, Portuguese

Cleaning and safety practices

Social distancing

Social distancing measures in place
This information is provided by our partners.

At a glance

Hotel size

  • 16 rooms
  • Arranged over 6 floors


  • Check-in time from 4:00 PM until 10 PM
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the train station; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • The front desk is open daily from 7 AM - 10 PM
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation
  • For more details, please contact the property using the information on the booking confirmation
  • Zermatt is in a car-free zone and can be reached only by train.
  • Guests planning to arrive outside of normal check-in hours must contact this property in advance to arrange check-in.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • One child (4 years old and younger) stays free when occupying the parent or guardian's room using existing bedding


  • Pets allowed (dogs only)*
  • Service animals welcome
  • Food and water bowls available


  • Free WiFi in public areas
  • Free WiFi in rooms


  • No on-site parking


  • Free train station shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free cooked-to-order breakfast each morning 7 AM–noon
  • Bar/lounge

Travelling with children

  • Children stay for free (see details)

What to do

  • Ski passes
  • Hiking/biking trails
  • Rock climbing
  • Ropes course
  • Pool table
  • Table football
  • Skiing lessons nearby
  • Snowboarding nearby


  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Ski storage


  • 1 building/tower
  • Built in 2008
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Piano
  • Health club
  • An indoor pool
  • Arcade/games room
  • Full-service spa
  • Hot tub
  • Sauna
  • Steam room


  • Lift
  • Wheelchair-accessible
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • IPod docking station
  • Video game console
  • DVD player
  • Flat-screen television
  • Digital TV channels
  • Netflix
  • Video games

Home comfort

  • Heating
  • Minibar
  • Espresso maker
  • Electric kettle
  • Dressing gowns and slippers
  • Children's slippers
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Soundproofed rooms
  • Alarm clock
  • Tempur-Pedic mattress
  • Free cot/infant bed
  • Bed sheets provided

What to enjoy

  • Furnished balcony/patio
  • Individually furnished and decorated
  • Heated floors

Freshen up

  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Fridge
  • Kitchen
  • Stovetop
  • Oven
  • Toaster
  • Free bottled water
  • Cookware, dishes and utensils
  • Dishwasher
  • Paper towels


  • Daily housekeeping
  • In-room safe

Special features


Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.

Awards and affiliations

The property is a member of the Small Luxury Hotels of the World.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

Children & extra beds

  • Rollaway beds are available for CHF 150.00 per day


  • Service animals exempt from fees
  • Pets are allowed for an extra charge of CHF 30.00 per pet, per night

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 9:00 PM
  • Children under 16 years old are not allowed in the swimming pool without adult supervision
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Social distancing measures are in place.


This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Only registered guests are allowed in the guestrooms.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.

Also known as

Firefly Hotel Zermatt
Firefly Hotel
Firefly Zermatt
Hotel Firefly Zermatt
Hotel Firefly Hotel
Hotel Firefly Zermatt
Hotel Firefly Hotel Zermatt

Frequently asked questions

What are the cleanliness and hygiene measures currently in place at Hotel Firefly?
This property confirms that social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Hotel Firefly?
Yes, there's an indoor pool. Guests have pool access from 7:00 AM to 9:00 PM.
Are pets allowed at Hotel Firefly?
Yes, dogs are welcome. There's a charge of CHF 30.00 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Hotel Firefly?
Sorry, there's no on-site parking at Hotel Firefly.
What are the check-in and check-out times at Hotel Firefly?
You can check in from 4:00 PM - 10 PM. Check-out time is 11 AM.
What is there to do at Hotel Firefly and nearby?
Have fun with on-site activities such as mountain biking, rock climbing and hiking. Indulge in a treatment at the spa and soothe your senses in the hot tub. Hotel Firefly also has an indoor pool, a sauna and a steam room, as well as an arcade and a garden.
Does Hotel Firefly have self-catered rooms fitted with kitchens or kitchenettes?
Yes, a kitchen is available in every room, and also includes an espresso maker, a coffee maker and a toaster.
Does Hotel Firefly have any outdoor private spaces?
Yes, every room features a furnished balcony or patio.
What's the area around Hotel Firefly like?
Hotel Firefly is a short 1-minute walk from Zermatt-Matterhorn Ski Paradise and 5 minutes' walk from Zermatt-Furi Gondola.







Staff & service




Property conditions & facilities




8/10 Very good

Yuanna, 1-night trip
Verified guest review

10/10 Exceptional

Great Place in Zermatt!
Firefly is a wonderful place in a great location with outstanding service. Our family of 5 really enjoyed the extra space versus traditional hotel rooms. The common spaces were fun and inventive, the finishes high end, the breakfast convenient and delicious. Thank you for a great stay.
Justin, 2-night family trip
Verified guest review

10/10 Exceptional

Dana, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Perfect stay! Hotel is extremely clean and thoughtful. Spa and pool are luxurious and relaxing! Warming room, aroma therapy steam room, beautiful pool, nice! High end furnishing and bedding. Close distance to lift and views of Matterhorn right outside the door. Bar looks amazing. Our family very much enjoyed our stay.
nini, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

One of my favorite hotels I stayed at in Switzerland. Hotel is very unique and the staff show great attention towards guest. Awesome pool and hot tub. The hotel has a cozy bar with a variety of drinks and a massive amount of different Gins. Will definitely stay at this location again.
Verified Orbitz guest review

10/10 Exceptional

The property is spectacular and one of the best in Zermatt. Facilities are excellent with a great indoor pool and outdoor jacuzzi. The gym is great. It was an excellent bar which is super popular. Most of all, the service is world class. Staff is amazing. Room were very spacious.
Fahim, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Mohammad, 2-night trip
Verified Expedia guest review

2/10 Poor

Annette, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Perhaps the most welcoming experience that we have had. Staff is extremely friendly and helpful. Location is very good, walking distance to lifts and to a broad range of restaurants. The pool and jacuzzi have a unique vibe. Highly recommended as a top choice in Zermatt.
Francisco, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Excellent hotel and best experience
One of the best hotels and amazing experience. Highly recommend this hotel and if you visit Zermatt this is a must.
Joseph, 2-night family trip
Verified guest review