There seems to have been a decline in standards at the Kinmel. We have stayed twice before, once for a function, and had been very happy with the hotel and amenities. Unfortunately our latest experience didn't live up to previous experiences
On arrival (3:30pm, 30 mins after earliest check-in) our room hadn't been cleaned. We reported this and went out, returning at 6:30 by which time the room had been cleaned. However, there was a problem with the safe (tried to reset the combination, wouldn't work, eventually the receptionist replaced the battery), and a lamp above the bathroom vanity was not working (we were told that the hotel "didn't have any spare bulbs" ?!?). Although a 'hospitality tray' was provided as part of the 'Luxury' room package, this consisted of four 'instant plastic tea/coffee' cups, UHT milk capsules and ONE pack of biscuits
We ate at the hotel restaurant that evening, and the food was underwhelming. The quality of the food was not really up to standard, and the main courses seemed to have been reheated from lunchtime (bullet hard roast potatoes etc).
At no time were we asked for feedback (normally we expect to be asked "Was everything OK?" by the restaurant staff, or the receptionist at check-out), and the general feeling was that the staff really didn't care about the guests
We appreciate that the hospitality sector has experienced disruption due to the Covid pandemic, but surely this should incentivise staff to make guests feel more welcome.