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Banyan Tree Macau, Cotai

5 stars5 stars
Avenida Marginal Flor de LotusCotaiMacau
Loved by guests
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Outstanding4.7 / 5
Room
Great room
Location
Great location
Comfort
Rather comfortable
Pool
Great pool
493See all 493 Hotels.com reviews
From 1,164 reviewsTripAdvisor Traveller Rating

Banyan Tree Macau, Cotai

from €298
  • Cotai Pool Suite - King
  • Banyan Pool Villa
  • Spa Sanctuary Suite
  • Banyan Reserve Pool Villa-3 Bedroom
  • Sanctuary Villa, Villa, Pool Access
  • Banyan Reserve Pool Villa-2 Bedroom
  • Cotai Pool Suite - Twin (Resort View)
  • Villa, 1 King Bed, Pool Access
  • Cotai Pool Suite - King (Resort View)
  • Signature Pool Suite
  • Cotai Pool Suite - Twin

At a glance

Key facts

Hotel size

  • This hotel has 256 rooms
  • This hotel is arranged over 31 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon
Guests planning to arrive outside of normal check-in hours must contact this property in advance for check-in instructions. For more details, please contact the office using the information on the reservation confirmation received after booking.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Also known as

  • Banyan Tree Hotel
  • Banyan Tree Hotel Macau
  • Banyan Tree Macau
  • Macau Banyan Tree
  • Banyan Tree Macau Hotel Macau

Policies

Guests must contact this hotel in advance to reserve a rollaway bed. Please contact the office using the information on the reservation confirmation received after booking.
Guests must present the credit card used to book their reservation at check-in. The hotel reserves the right to cancel the reservation if this condition is not met.
This hotel will place an authorization for the 1st night's stay, including tax and a service charge, for any bookings where payment for the stay will be made on site instead of at the time of booking. For more details, please contact the office using the information on the reservation confirmation received after booking.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Optional extras

Late check-out can be arranged for an extra charge

Rollaway beds are available for MOP 1147.7 per night

Breakfast is offered for an extra charge of MOP 248 for adults and MOP 136.4 for children (approximately)

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Breakfast (surcharge)
  • 3 restaurants
  • Poolside bar
  • 24-hour room service
Things to do
  • Indoor pool
  • Outdoor pool
  • Health club
  • Full-service spa
Working away
  • Conference space
Services
  • Wedding services
  • Multilingual staff

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Bathrobes
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
  • Premium bedding
Things to enjoy
  • Private pool
  • Individually decorated
  • Individually furnished
  • Separate living room
  • Separate sitting area
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Free toiletries
Be entertained
  • LCD TV
  • Pay movies
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
Food and drink
  • Refrigerator
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages, sports massages, Swedish massages, and massages. The spa is equipped with a spa tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Dining

Belon Oyster Grill - This restaurant specializes in seafood and serves dinner only.

Banyan Café - Onsite café.

Saffron - This restaurant specializes in Thai cuisine.

Banyan Lounge - Onsite restaurant. Guests can enjoy drinks at the bar.

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Banyan Tree Macau, Cotai’s small print

Also known as

  • Banyan Tree Hotel
  • Banyan Tree Hotel Macau
  • Banyan Tree Macau
  • Macau Banyan Tree
  • Banyan Tree Macau Hotel Macau

Policies

Guests must contact this hotel in advance to reserve a rollaway bed. Please contact the office using the information on the reservation confirmation received after booking.
Guests must present the credit card used to book their reservation at check-in. The hotel reserves the right to cancel the reservation if this condition is not met.
This hotel will place an authorization for the 1st night's stay, including tax and a service charge, for any bookings where payment for the stay will be made on site instead of at the time of booking. For more details, please contact the office using the information on the reservation confirmation received after booking.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Optional extras

Late check-out can be arranged for an extra charge

Rollaway beds are available for MOP 1147.7 per night

Breakfast is offered for an extra charge of MOP 248 for adults and MOP 136.4 for children (approximately)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Outstanding 4.7 /5 from 493 reviews

Banyan Tree Macau, Cotai
Excellent4.0 / 5
I expected more
The room has an amazing layout and looks great on first impression. The indoor and outdoor pools are also spectacular. However, the pool in the room makes the room quite humid and if the air-conditioning is not on high enough there is a definite smell of mold in the air. The room was not thoroughly clean as you would expect of a high-standard hotel. The air-conditioner and pool make constant noise as the pool water is filtered. The staff were generally friendly and helpful but some staff could use more friendliness training. The bathroom was great with an excellent double shower. The bed was comfortable.
1 night romance trip
Banyan Tree Macau, Cotai
Outstanding5.0 / 5
Lovely room and great facilities for the family
Great place for the family. Wave pool, spa and other facilities were great. Oh yes and the pool in the room....the kids just loved it.
1 night family trip
Banyan Tree Macau, Cotai
Outstanding5.0 / 5
Check in
Been here many times, one problem is late check in - suppose to be able to check in at 3pm but it delayed to 5pm. The manager gave us a free afternoon tea and upgrade to comfort us. We really appreciate that, but the same happened a few times before. Great service but maybe the hotel should consider hire more cleaning staff to clean up the rooms so the guests are able to check in on time.
1 night romance trip
Banyan Tree Macau, Cotai
Fair2.0 / 5
Nice hotel, nice room but won't return
I booked Cotai suite for my 4 day birthday celebration trip with my family. I had booked Galaxy hotel suite but based on my friend's recommendation, I changed the booking with high expectation. I am a frequent traveller and have stayed in many hotels around the world but... I would not go bacm there. As my friend recommended, the hotel was nice. Good: 1. Nice room with good space 2. Good hotel facilities as expected at hotels like Banyan Tree 3. Nice indoor and outdoor swimming facilities Not so good: 1. Due to the Jacuzzi, the room was damp and the bedding was damp (the cleaning service was ok). Whatever the reason, sleeping in a damp bed is not exactly pleasant. First night was really bad, Second and third slightly better. 2. The air conditioning did not work well enough to dry up the room. This left mouldy smell around the room 3. I couldn't take it and wanted to open the door to the balcony for ventilation. The handle was removed although there was a warning about how you should be careful when opening the door. Had to call the housekeeping to open it and out of 4 doors, the technician came and only opened 1 of them..... 4. Not too bothered about it but maybe other hotels have spoiled me with their extra service... I arrived 1 day before my birthday, which I have disclosed at check-in. No further comment/action? Not so relaxing... although some essential oil/aroma after a swim got me relaxed a bit.....
3 night trip
Banyan Tree Macau, Cotai
Outstanding5.0 / 5
Marvellous
Excellent experience
1 night romance trip

See all reviews

Banyan Tree Macau, Cotai

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