Guests
All properties in Umhlanga, KwaZulu-Natal, South Africa

aha Gateway Hotel

Family-friendly Umhlanga hotel with outdoor pool, connected to a shopping center

  • Free WiFi
From
€84

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  • aha Gateway Hotel
  • aha Gateway Hotel
  • Poolside Bar
  • Junior Suite - Living Area
  • aha Gateway Hotel
aha Gateway Hotel. Image 1 of 41.
1 / 41aha Gateway Hotel
Corner Boulevard and Twilight Drive, Umhlanga, 4321, KwaZulu-Natal, South Africa
8.4.Very Good.
  • I had paid for my stay but there were extra fees I still had to pay on checking in. I was…

    Oct 22, 2021

  • So my wife and I ended up at the aha Gateway Hotel actually by chance. The original hotel…

    Aug 5, 2021

See all 47 reviews

Official standards

This property advises that it adheres to Intertek Cristal (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 48 hours
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Shopping
  • Parking available
  • Pool
  • Free WiFi
  • Airport transfer
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 146 smoke-free guestrooms
  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • Outdoor pool
  • Rooftop terrace

For families

  • Children's pool
  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Connecting/adjoining rooms available
  • Television
  • Free toiletries

What’s around

  • On the boardwalk
  • Gateway Theatre of Shopping - 8 min walk
  • KwaZulu-Natal Sharks Board - 9 min walk
  • Umhlanga Main Beach - 30 min walk
  • Umhlanga Lighthouse - 31 min walk
  • Umhlanga Rocks Beach - 37 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Standard Double Room
  • Junior Suite
  • Superior Room

What’s around

Landmarks

  • On the boardwalk
  • Gateway Theatre of Shopping - 8 min walk
  • KwaZulu-Natal Sharks Board - 9 min walk
  • Umhlanga Main Beach - 30 min walk
  • Umhlanga Lighthouse - 31 min walk
  • Umhlanga Rocks Beach - 37 min walk
  • Umhlanga Lagoon Nature Reserve - 42 min walk
  • Umhlanga Lagoon Nature Trail - 44 min walk
  • Mount Edgecombe Country Club - 2.8 mi / 4.5 km
  • Beachwood Golf Course - 5.2 mi / 8.3 km
  • Sibaya Casino - 5.8 mi / 9.3 km

Getting around

  • King Shaka Intl. Airport (DUR) - 14 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
map
See on map
Corner Boulevard and Twilight Drive, Umhlanga, 4321, KwaZulu-Natal, South Africa

At a glance

Hotel size

  • This hotel has 146 rooms

Arriving/leaving

  • Check-in time 11:00 AM-9:00 PM
  • Check-out time is 10:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check in instructions

Front desk staff will greet guests on arrival.

Required at check in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)
  • Babysitting/childcare*

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Onsite self parking (ZAR 35 per night; includes in/out privileges)
  • Onsite extended parking (ZAR 35.00 per night)
  • Onsite parking limited
  • Height restrictions apply for onsite parking
  • Onsite garage

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Taking the kids?

  • In-room childcare (surcharge)

Food and drink

  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)

Things to do

  • Outdoor pool
  • Children's pool
  • Golfing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Surfing/boogie boarding nearby
  • Pool sun loungers
  • Pool umbrellas

Working away

  • Business center
  • Meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services

Facilities

  • Year Built - 2011
  • Elevator
  • Rooftop terrace
  • Terrace

Accessibility

  • Wheelchair-accessible path to lift
  • Visual alarms in hallways
  • Lever door handles

Languages Spoken

  • English
  • Hindi

In the room

Home comforts

  • Air conditioning
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains

Freshen up

  • Partially open bathroom
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer

Be entertained

  • LCD TV
  • Satellite TV channels

Stay connected

  • Desk
  • Free newspaper
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of ZAR 180 per person (approximately)
  • Airport shuttle service is offered for an extra charge of ZAR 360 per person (one way)
  • Area shuttle service is offered for an extra charge

Children & extra bedsPay at property

  • In-room babysitting is available for an extra charge
  • Babysitting/childcare is available for an extra charge

PetsPay at property

  • Service animals exempt from fees

ParkingPay at property

  • Self parking costs ZAR 35 per night with in/out privileges
  • Extended parking costs ZAR 35.00 per night
  • Parking height restrictions apply

Pool, spa & gym (if applicable)Pay at property

  • Pool access available from 7:00 AM to 6:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

For transfers, guests must contact the property 48 hours prior to arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards and cash.

Also known as

  • Gateway Hotel
  • aha Gateway
  • aha Gateway Hotel Hotel
  • aha Gateway Hotel Umhlanga
  • aha Gateway Hotel Hotel Umhlanga
  • Gateway Hotel Three Cities
  • Hotel Gateway
  • Three Cities Gateway
  • aha Gateway Hotel Umhlanga
  • Three Cities Gateway Hotel Umhlanga
  • Three Cities Gateway Umhlanga
  • Three Cities Hotel Gateway
  • aha Gateway Umhlanga

*See fees & policies for additional details or extra charges

FAQs

  • Yes, aha Gateway Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs ZAR 35 per night. Extended parking costs ZAR 35.00 per night. Parking spots may be limited.
  • Yes, there's an outdoor pool and a children's pool. Guests have pool access from 7:00 AM to 6:00 PM.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 11:00 AM - 9:00 PM. Check-out time is 10:00 AM.
  • Yes, there's an onsite restaurant. Nearby restaurants include Old Town Italy (6-min walk), Greedy Buddha (7-min walk), and Tashas (7-min walk).
  • Yes, an airport shuttle is available. The charge is ZAR 360 per person one way.
  • No, this hotel doesn't have a casino, but Sibaya Casino (8-min drive) and Suncoast Casino and Entertainment World (15-min drive) are both nearby.
  • Have fun with activities like boat tours, power boating, and scuba diving, and practice your swing at the nearby golf course. Aha Gateway Hotel also has an outdoor pool.
8.4.Very Good.
  • 2.0.Poor

    Stay away if you like peace and quiet

    Hotel is clean, the type of selfish inconsiderate people that this hotel draws, leaves much to be desired. Shouting in the hallways at 4am is not on. No one was at reception to complain to. This happened to us 2out of the 3 nights we were there. Brought this up to reception and all we got was “sorry about that”. Stay away.

    Gerald, 3 night trip, Nov 19, 2020

    Verified Hotels.com guest review

  • 4.0.Fair

    Hotel management lack of accountability for the issue raised by the customer, no hot water in the room after notifying 10h before, no milk with cereals, iron not working properly, air conditioning making noise on the heating status, no parking security, door open after 10pm for anyone to access,...

    David, 4 night family trip, Jul 26, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    The property has walking access to the gateway shopping mall, a great bonus with exclusive shops and places to eat. Parking is also available. The rooms are modern and clean

    1 night family trip, Jan 31, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Excellent hotel

    Beautiful hotel well positioned in Umhlanga Ridge. Very comfortable superior room, bath strangely positioned in the room. Very good breakfast with a wide selection of hot and cold items.

    Peter, 1 night trip, Jan 17, 2020

    Verified Hotels.com guest review

  • 8.0.Very Good

    Excellent service, and close to amenities

    5 night trip, Jan 12, 2020

    Verified Hotels.com guest review

  • 4.0.Fair

    Not very happy been peak time

    Just wanted to say how my holiday turned out .on the 1st night the aircon was not working and they gave me a fan to use .my wife and I are people that cannot sleep without aircon .when I phoned reception they said they can only help in the morning and also they could NOT move me into another room.I really felt that my one night was not worth it and I should definitely get a refund or a free night since I was put in so much of inconvenience. Also when we went down for breakfast and we wanted to know if the potatoes we fried in the same oil as the other food as we are muslims and we are worried about eating haraam food .the staff were very rude and they laughed at us.Then also one of the days when we came back to the room there was a lady that came out of the toilet and she had her own card to the room.She did not even say anything to us to say that she was just checking if everything was in order but rather hurried out of the room.How can people just enter the room at any time,what about our personal belongings. Just to mention also that the aircon also troubled for one more day after that .Also one of the lifts were not working and this also was very irritating and inconvenient because been peek time in December and have to wait for some time for the one lift to come .Also after I checked out and the hotel called me for some feed back,and they told me that how is it possible that your family is here and they dont have any complaints and that we had such a bad time .

    Mohammed Imraan, 5 night trip, Dec 20, 2019

    Verified Hotels.com guest review

  • 2.0.Poor

    worst hotel in the world

    My paid reservation was cancelled ... I had a shouting match with a clerk for 2 hours ...no senior management were available . Worst experience , EVER . TAKE THIS HOTEL OFFF YOUR LIST .

    Balakrishna, 6 night family trip, Nov 26, 2019

    Verified Hotels.com guest review

  • 8.0.Very Good

    Nice

    Nice hotel overall as long as you have a room on the back since there is lots of traffic noise. Great breakfast and good service from all staff. Only disappointment was the pool that does not deserve to be called a pool...

    14 night business trip, Nov 20, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great stay

    Very comfortable room. Recommend improving brightness of bedside lighting.

    Patricia, 2 night family trip, Oct 3, 2019

    Verified Hotels.com guest review

  • 8.0.Very Good

    Gateway Hotel - A pleasant and enjoyable stay - re

    Arthur, 3 night romance trip, Jul 7, 2019

    Verified Hotels.com guest review

See all 47 reviews