The hotel room was nicely appointed with plenty of space, a desk, and a refrigerator. The breakfast is nice and the service staff were very helpful and kind. My disappointment was with the lack of hot water. I tried to draw a bath on my arrival only to find there was no hot water. After running the tap for 10-15 minutes, the bath finally achieved a warm enough temperature. This remained a problem throughout my stay. When I reported this to the front desk they only made excuses that it was winter, no apology. I'm sorry, but a four star hotel should not have ANY problems with hot water. I won't be back.