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Sutera Sanctuary Lodges at Kinabalu Park

Photo gallery for Sutera Sanctuary Lodges at Kinabalu Park

Exterior
Rock Twin Share (Shared Dormitory) | Terrace/patio
Terrace/patio
Peak Lodge | View from room
Nepenthes Suite | View from room

Overview of Sutera Sanctuary Lodges at Kinabalu Park

Sutera Sanctuary Lodges at Kinabalu Park

3.0 star property
3-star hotel with 2 restaurants, near Mount Kinabalu National Park

8.2/10 Very good

85 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Non-smoking
  • Restaurant
  • Bar
  • 24/7 front desk
  • Laundry facilities
The price is €30
Price available on 02/12/2022
Map
Kinabalu National Park, Mt. Kinabalu, Ranau, Sabah, 89300
Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Breakfast available
  • Room service
  • Coffee shop/cafe
  • 24-hour front desk
  • Snack bar/deli
  • Self-serve laundry
  • Concierge services
  • Barbecue grills
  • Luggage storage
  • Tour/ticket assistance
For families
  • Children stay free
  • Rollaway/extra beds
  • Daily housekeeping
  • Laundry facilities
  • Dressing gowns
  • BBQ(s)

Room options

About this area

Getting around

  • Kota Kinabalu (BKI-Kota Kinabalu Intl.) - 76 min drive

Restaurants

  • Livagu Restaurant - 3 min walk
  • Liwagu Restaurant - 5 min walk
  • Sutera Sanctuary Lodges - 9 min walk
  • Ferdinand`s Italian restaurant - 9 min walk
  • Panataran - 13 min walk

About this property

Sutera Sanctuary Lodges at Kinabalu Park

When visiting Ranau, Sutera Sanctuary Lodges at Kinabalu Park is a great choice to consider. For a bite to eat, guests can visit Balsam Cafe, one of 2 restaurants, which serves breakfast, lunch and dinner. Other features include a bar/lounge and a snack bar/deli. Fellow travellers say good things about the helpful staff and restaurant.

Languages

English, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 35 rooms

Arriving/Leaving

  • Check-in time from 2:00 PM until midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required

Children

  • Children (4 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Parking

  • On-site parking is limited

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • 2 restaurants
  • Bar/lounge
  • Coffee shop
  • BBQs
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)

What to do

  • Hiking/biking trails

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage

Accessibility

  • Wheelchair accessible
  • Grab bar near toilet

Languages

  • English
  • Malay

Room amenities

Home comfort

  • Dressing gowns and slippers

Sleep well

  • Turndown service
  • Rollaway/extra bed (surcharge)

Freshen up

  • Shower only
  • Hairdryer
  • Towels

More

  • Daily housekeeping

Special features

Dining

Balsam Cafe – This buffet restaurant serves breakfast, brunch, lunch and dinner.
Liwagu Restaurant – This restaurant serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

  • Buffet breakfast is offered for an extra charge of MYR 55 for adults and MYR 27.50 for children (approximately)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for MYR 125 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

This property does not have lifts.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a first aid kit on site.

This property accepts credit cards, debit cards and cash.

Also known as

Kinabalu Park Hotel Ranau
Kinabalu Park Hotel
Kinabalu Park Ranau
Sutera Sanctuary Lodges Kinabalu Park Ranau
Kinabalu Park Ranau, Sabah
Sutera Sanctuary Lodges Kinabalu Park
Sutera Sanctuary Kinabalu Park Ranau
Sutera Sanctuary Kinabalu Park
Sutera ctuary Kinabalu Park
Sutera Sanctuary Lodges at Kinabalu Park Hotel
Sutera Sanctuary Lodges at Kinabalu Park Ranau
Sutera Sanctuary Lodges at Kinabalu Park Hotel Ranau

Frequently asked questions

What are the cleanliness and hygiene measures currently in place at Sutera Sanctuary Lodges at Kinabalu Park?
This property confirms that disinfectant is used to clean the property. Furthermore, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
How much does it cost to stay at Sutera Sanctuary Lodges at Kinabalu Park?
As of 1 December 2022, prices found for a 1-night stay for 2 adults at Sutera Sanctuary Lodges at Kinabalu Park on 2 December 2022 start from €30, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Are pets allowed at Sutera Sanctuary Lodges at Kinabalu Park?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Sutera Sanctuary Lodges at Kinabalu Park?
Yes. Parking spaces may be limited.
What are the check-in and check-out times at Sutera Sanctuary Lodges at Kinabalu Park?
You can check in from 2:00 PM - midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).
What is there to do at Sutera Sanctuary Lodges at Kinabalu Park and nearby?
Have fun during the warmer months with activities such as hiking.
Are there restaurants at or near Sutera Sanctuary Lodges at Kinabalu Park?
Yes, there are 2 on-site restaurants. Nearby restaurants include Livagu Restaurant (3-min walk), Liwagu Restaurant (5-min walk) and Sutera Sanctuary Lodges (9-min walk).
What's the area around Sutera Sanctuary Lodges at Kinabalu Park like?
Sutera Sanctuary Lodges at Kinabalu Park is a short 11-minute walk from Mount Kinabalu National Park and 14 minutes' walk from Mount Kinabalu Park Entrance. Travellers say that this hotel is in a good location.

Overall score and ratings

8.2

Very good

8.3/10

Cleanliness

8.2/10

Staff & service

7.9/10

Amenities

7.7/10

Property conditions & facilities

10.0/10

Eco-friendliness

10/10 Exceptional

excellent service and stay.
Great stay. Great people. The bathroom needs to be upgraded. Otherwise, very nice. great breakfast.
Sureswaran, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Very peaceful stay, some of the facilities could use an upgrade and the restaurant is a bit average taste wise, but overall if you love nature you will love it here.
Dzafran Alif, 1-night romance trip
Verified Expedia guest review

8/10 Very good

Value for money
I stayed at Peak Lodge. The view is beautiful. However , the lodge is a little dated and deserves a refurbishment .overall, it's comfortable without much hassle Staff are very friendly and responsibke .I left so personal belongings behind and Azlan managed to deliver it to KK city to my friend. Thank you
Ellyna, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

so disappointing
it remain the best option in Kundasang but every time maintenance and services are getting worst... this time, in one of the best villas they have, paid RM 800 for one night stay, not enough hot water for all guests to have a shower. My bed blanket had a big stain on one side. Restaurant is becoming ridiculously bad... overpriced, specially at breakfast time, doesn’t offer enough options and quality of food for the level of the Sutera resort..... RM 28 for french toasts that are just 2 slices of bread, 3 very small slices of banana (1/6 of a normal banana fruit), and and a spoon of honey!!?? I still recommend the place for a stay mostly because there are no better options but avoid the restaurant at all
Maurizio, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Francis J, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Best!!!
Kian Lun, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Like the landscape. Well done beds clean and good buffet.
1-night trip
Verified Expedia guest review

8/10 Very good

Excellent Service
Friendly people and always pleasing. We were upgrade as we wanted a twin bed rather than a queen size bed. I would definitely make a return trip
Hilary, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Bed very comfortable, thank you. But why bother to provide packets of coffee and tea set when there is no Kettle provided.
1-night trip with friends
Verified Expedia guest review

8/10 Very good

1-night trip
Verified Expedia guest review