H4 Hotel Hamburg-Bergedorf

Good business Hotel, walking distance from S Bahn station

This hotel is way too far from the city center however it is close to the train station so it's not difficult to get to the city center. There was no air conditioning in our room and when I complained I was told that some of the rooms did not have air conditioning yet as they were renovating the property, and I was told that they were going to change our room the next day, but they never did. Also our flight was canceled on the day we were supposed to arrive due to weather conditions and the girl who checked us in and told us that we would not be charged for that first night, yet on check out and we were told that they were not going to refund us for that first night! When I called to complain to Hotels.com, The hotel told them that they could not refund anything and that none of their rooms had air-conditioning! So obviously the staff has no clue about their own hotel and they make promises to guess that they cannot keep! We complained about the room several times, yet they told Hotels.com Gold there were no reports of any complaints! I will never stay at this hotel again more for the principle of their lying and the fact that it is way too far from the city.

Walls and door don't keep out much noise. There was a guest party that made a lot of noise which echoed through the room corridors. Rooms need updating. Parking is underground and costs 13.50 Euro per night.