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Hotel Hacienda de Castilla

Photo gallery for Hotel Hacienda de Castilla

Outdoor pool
Outdoor pool
Outdoor pool
Outdoor pool
Standard Room, 2 Double Beds | 1 bedroom, down duvets, in-room safe, desk

Overview of Hotel Hacienda de Castilla

Hotel Hacienda de Castilla

3.0 star property
3-star hotel in Downtown Cancun with outdoor pool and restaurant

7.0/10 Good

654 verified guest reviews

Property highlights

  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Air conditioning
  • Separate bedrooms
Calle 17, Sm. 64, Mza. 23, Lotes 9 al 14, Cancun, QROO, 77524
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Children's pool
  • Room service
  • Airport shuttle
  • 24-hour front desk
  • Air conditioning
  • Library
  • Front desk safe
  • Meeting room
For families
  • Children stay free
  • Children's pool
  • Private bathroom
  • Separate bedroom
  • Premium TV channels
  • Daily housekeeping

Room options

About this area

What's nearby

  • In Downtown Cancun
  • Ultramar Ferry Puerto Juárez - 3 min drive
  • Puerto Cancun Marina Town Center - 8 min drive
  • Plaza Las Americas - 11 min drive
  • Cancun Mall - 13 min drive
  • Turtle Beach - 12 min drive
  • Langosta Beach - 15 min drive
  • Tortuga Beach - 16 min drive
  • Forum Beach - 21 min drive
  • Cancun Convention Center - 12 min drive
  • La Isla Shopping Mall - 24 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 35 min drive
  • Airport shuttle (surcharge)


  • Coapenitos - 14 min walk
  • Los Bisquets Bisquets Obregón - 15 min walk
  • Yamamoto - 18 min walk
  • La Fonda del Zancudo - 19 min walk
  • El Pocito - 20 min walk

About this property

Hotel Hacienda de Castilla

Hotel Hacienda de Castilla offers an airport shuttle (available 24 hours) for MXN 1000 per room one-way. Guests looking for a bite to eat can visit La Hija de Villa, which serves Mexican cuisine. An outdoor pool, a bar/lounge and a children's pool are other features. Fellow travellers say good things about the convenient parking and helpful staff.


English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 43 rooms
  • Arranged over 3 floors


  • Check-in time from 3:00 PM until anytime
  • Express check-out available
  • Early check-in subject to availability
  • Minimum check-in age – 21
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • Guests with dietary restrictions or food allergies should contact this property in advance.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21


  • Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)


  • Pets allowed (2 per room, up to 44 lbs)*
  • Specific rooms only, restrictions apply*


  • Free WiFi in public areas
  • Free WiFi in rooms


  • No on-site parking


  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7:00 AM–noon
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Travelling with children

  • Children stay for free (see details)
  • Children's pool

Working away

  • Meeting room


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff


  • 2 buildings/towers
  • Safe-deposit box at front desk
  • Library
  • Television in common areas
  • An outdoor pool


  • Wheelchair accessible
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)


  • English
  • Spanish

Room amenities

Be entertained

  • 32-inch LED TV
  • Premium cable channels

Home comfort

  • Air conditioning

Sleep well

  • Down duvet
  • Blackout curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls


  • Daily housekeeping
  • In-room safe

Special features


La Hija de Villa – This restaurant specialises in Mexican cuisine. Guests can enjoy drinks at the bar.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: MXN 28.87 per accommodation, per night

Optional extras

  • Full breakfast is offered for an extra charge of MXN 110 for adults and MXN 90 for children (approximately)
  • Airport shuttle service is offered for an extra charge of MXN 1000 per room (one-way)
  • Early check-in can be arranged for an extra charge of MXN 250 (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)


  • Pets are allowed for an extra charge of MXN 100 per pet, per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.

Contactless check-out is available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.


Only registered guests are allowed in the guestrooms.

This property does not have lifts.

Guests can rest easy knowing that there's a fire extinguisher and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

Also known as

Hotel Hacienda Castilla Cancun
Hotel Hacienda Castilla
Hacienda Castilla Cancun
Hacienda Castilla
Hacienda De Castilla Cancun
Hotel Hacienda de Castilla Hotel
Hotel Hacienda de Castilla Cancun
Hotel Hacienda de Castilla Hotel Cancun

Frequently asked questions

Does Hotel Hacienda de Castilla offer free cancellation for a full refund?
Yes, Hotel Hacienda de Castilla does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hotel Hacienda de Castilla?
As of 9 December 2022, prices found for a 1-night stay for 2 adults at Hotel Hacienda de Castilla on 18 December 2022 start from €38, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hotel Hacienda de Castilla?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hotel Hacienda de Castilla?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Hotel Hacienda de Castilla?
Yes, pets are welcome, with a limit of 2 per room and maximum weight of 44 lbs per pet. There's a charge of MXN 100 per pet, per night.
Is parking offered on site at Hotel Hacienda de Castilla?
Sorry, there's no on-site parking at Hotel Hacienda de Castilla.
Is an airport shuttle service offered by Hotel Hacienda de Castilla?
Yes, an airport shuttle is available. The charge is MXN 1000 per room one-way.
What are the check-in and check-out times at Hotel Hacienda de Castilla?
You can check in from 3:00 PM - anytime. There's a charge of MXN 250 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-out are available.
Is there an on-site casino at Hotel Hacienda de Castilla?
No, this hotel doesn't have a casino, but PlayCity Casino (4-min drive) and Royal Yak Casino and Sports Book (4-min drive) are both nearby.
What is there to do at Hotel Hacienda de Castilla and nearby?
Hotel Hacienda de Castilla has an outdoor pool.
Are there restaurants at or near Hotel Hacienda de Castilla?
Yes, La Hija de Villa offers Mexican cuisine. Nearby restaurants include Coapenitos (14-min walk), Los Bisquets Bisquets Obregón (15-min walk) and Gory Tacos (2.1 mi).
What's the area around Hotel Hacienda de Castilla like?
Hotel Hacienda de Castilla is in Downtown Cancun, a short 4-minute walk from Séptimo Día Adventist Church and 13 minutes' walk from Mercado 23.

Overall score and ratings






Staff & service




Property conditions & facilities



10/10 Exceptional

nice hotel. beds not that comfortable and breakfast only is 1 option. friendly staff and very kind. great location and value good hot water
steven, 1-night trip
Verified guest review

8/10 Very good

Horrible part of town
Hotel is iin a very bad location. Staff not very helpful. Hotel not very clean.
1-night family trip
Verified guest review

8/10 Very good

Shandelle, 3-night trip
Verified Expedia guest review

6/10 Good

it was ok
Maria, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Kathryn, 7-night trip
Verified Orbitz guest review

10/10 Exceptional

All the staff was super helpful. Only heads up is that if you leave for the day and come back at night, you will notice that your room was cleaned. Don't be startled! They just clean and leave.
Dihara, 3-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Friendly staff.
Diana, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Hüseyin, 8-night trip
Verified Expedia guest review

8/10 Very good

The room were large and clean. The pool was clean and there was free WiFi which is a bonus. The bad thing is there was no hot water
natalie, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Is just good for guests looking for cheaper price but good quality service.
Jonathan Bello, 2-night family trip
Verified Orbitz guest review