Upon checking in to our room, we found that the drawers still had the previous guest's personal effects inside that they had apparently forgotten. The trash can still contained the previous guest's trash, and the bathroom floor had pee on it in front of the toilet, leading us to believe that the room was not well cleaned. Disappointing for a hotel like this. When I let the front desk know, it was handled in a nonchalant way and they said they would remove the "facility fee" for the inconvenience. Then we checked out and the facility fee was still on the folio. I also sent a text through the text channel they provided regarding the cleanliness issues and received no response.