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The Towers at Lotte New York Palace

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Exterior
Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds
Penthouse, Tower (Triplex) | Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds
Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds
Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Overview of The Towers at Lotte New York Palace

The Towers at Lotte New York Palace

5-star property
Luxury hotel with restaurant, near Rockefeller Center

9.2/10 Superb

452 verified Hotels.com guest reviews

Popular amenities

  • Parking available
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
  • Air conditioning
Map
455 Madison Avenue, New York, NY, 10022

Room options

About this area

What's nearby

  • In Manhattan
  • 5th Avenue - 1 min walk
  • Rockefeller Center - 3 min walk
  • Grand Central Terminal - 9 min walk
  • Central Park - 10 min walk
  • Times Square - 11 min walk
  • Broadway - 12 min walk
  • Bryant Park - 12 min walk
  • Empire State Building - 22 min walk
  • Madison Square Garden - 29 min walk
  • Manhattan Cruise Terminal - 30 min walk

Getting around

  • New York, NY (NYS-Skyports Seaplane Base) - 4 min drive
  • Teterboro, NJ (TEB) - 16 min drive
  • Newark, NJ (EWR-Liberty Intl.) - 20 min drive
  • Linden, NJ (LDJ) - 27 min drive
  • LaGuardia Airport (LGA) - 34 min drive
  • John F. Kennedy International Airport (JFK) - 54 min drive
  • Long Island City Station - 4 min drive
  • Grand Central - 42 St. Station - 10 min walk
  • New York W 32nd St. Station - 23 min walk
  • 51 St. Station - 6 min walk
  • 47 - 50 Sts - Rockefeller Center Station - 8 min walk
  • Lexington Av.-53 St. Station - 8 min walk
  • Free local area shuttle

Restaurants

  • Isadora's Cafe - 2 min walk
  • FIG & OLIVE - 3 min walk
  • La Grenouille - 3 min walk
  • Empellón - 3 min walk
  • Hatsuhana - 3 min walk
Map

About this property

The Towers at Lotte New York Palace

Located 2.2 mi (3.6 km) from the airport, The Towers at Lotte New York Palace offers a great location, putting you within a short 10-minute walk of Rockefeller Center and 5th Avenue. Guests can indulge in massages, aromatherapy or manicures and pedicures, and Pomme Palais serves breakfast and lunch. This luxurious hotel also features a bar/lounge, a health club and a garden. Fellow travellers say great things about the helpful staff and spacious guest rooms. Public transportation is only a short walk: 51 St. Station is 6 minutes and 47 - 50 Sts - Rockefeller Center Station is 8 minutes.

Languages

Chinese (Mandarin), English, French, Italian, Korean, Portuguese, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Check-in

Contactless social distancing and check-out
Social distancing measures in place

Safety measures

Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 176 rooms

Arriving/Leaving

  • Check-in time from 3 PM until 2 AM
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • No cots (infant beds)

Pets

  • Pets allowed (dogs only, up to 25 lb per pet)*
  • Service animals welcome

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • On-site self-parking (USD 65 per day)

Off-site

  • Free area shuttle

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) on weekend mornings 6:30 AM–noon
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Room service (limited hours)

Travelling with children

  • Free local shuttle
  • Childcare in room (surcharge)

What to do

  • Shopping

Working away

  • Business centre
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • ATM/banking
  • Garden
  • Health club
  • Spa services

Accessibility

  • Braille/raised signage
  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible path of travel
  • Assistive listening devices available
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness centre
  • Visual alarms in hallways
  • Closed-captioned TV
  • Phone accessibility kit
  • Step-free path to entrance

Languages

  • Chinese (Mandarin)
  • English
  • French
  • Italian
  • Korean
  • Portuguese
  • Russian
  • Spanish

Room amenities

Be entertained

  • IPod docking station
  • Video game console
  • DVD player
  • 42-inch plasma TV
  • Premium cable channels
  • Films for purchase

Home comfort

  • Air conditioning
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down duvet
  • Turndown service
  • Premium bedding
  • Pillow-top mattress
  • Rollaway/extra bed (surcharge)

What to enjoy

  • In-room massage

Freshen up

  • Designer toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Fridge
  • Microwave (on request)
  • Dishwasher

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include facials, body scrubs, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy.

Dining

Pomme Palais – This café serves breakfast and lunch.
Villard Restuarant – This restaurant only serves breakfast. Open daily.
Gold Room – This restaurant only serves dinner. Guests can enjoy drinks at the bar. Open daily.

Fees & policies

Optional extras

  • Breakfast costs between USD 16 and USD 26 per person (approximately)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for USD 75 per day

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 125 per pet, per stay

Parking

  • Self-parking costs USD 65 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place and guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available through room service.

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

Towers Lotte New York Palace Hotel
Towers Lotte Palace Hotel
Towers Lotte New York Palace
Towers Lotte Palace
The Towers At Lotte York York
The Towers at Lotte New York Palace Hotel
The Towers at Lotte New York Palace New York
The Towers at Lotte New York Palace Hotel New York

Frequently asked questions

Does The Towers at Lotte New York Palace offer free cancellation for a full refund?
Yes, The Towers at Lotte New York Palace does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at The Towers at Lotte New York Palace?
As of 26 January 2023, prices found for a 1-night stay for 2 adults at The Towers at Lotte New York Palace on 30 January 2023 start from €791, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at The Towers at Lotte New York Palace?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser and social distancing measures are in place. Please note that this information has been provided by our partners.
Are pets allowed at The Towers at Lotte New York Palace?
Yes, dogs are welcome, with a maximum weight of 25 lb per pet. There's a charge of USD 125 per pet, per stay. Service animals are exempt from fees.
Is parking offered on site at The Towers at Lotte New York Palace?
Yes. Self-parking costs USD 65 per day.
What are the check-in and check-out times at The Towers at Lotte New York Palace?
You can check in from 3 PM - 2 AM. Check-out time is noon. Contactless social distancing and check-out are available.
Is there an on-site casino at The Towers at Lotte New York Palace?
No, this hotel doesn't have a casino, but Resorts World Casino (19-min drive) is nearby.
What is there to do at The Towers at Lotte New York Palace and nearby?
The Towers at Lotte New York Palace has a health club and spa services, as well as a garden.
Are there restaurants at or near The Towers at Lotte New York Palace?
Yes, there's an on-site restaurant, Pomme Palais. Nearby restaurants include NYY Steak (3-min walk), Hama (4-min walk) and P.J. Moran's (4-min walk).
What's the area around The Towers at Lotte New York Palace like?
The Towers at Lotte New York Palace is in Manhattan, a short 6-minute walk from 51 St. Station and 3 minutes' walk from Rockefeller Center. Travellers say that this hotel is in a good location.

Reviews

9.2

Superb

9.3/10

Cleanliness

9.1/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Good

Service not in line with 5-star
Let me start by saying the concierge was great and managed to book us a few hard-to-get reservations including Carbone with only about a week's notice. The service otherwise was not what I'd hoped for. We booked a suite and when we checked in, the front desk person -Jimm- could apparently not be bothered to look me in the eye or greet me. He literally said two words, "ID and credit card". The next day we ordered champagne to the room around noon and, when we tried to order another bottle at 1pm, we were told that room service would not open again until 5pm. In-room dining, the concierge, and the front desk all told us that they could not accommodate the request. I realize this sounds petty but when we're spending over $1000 a night we should be able to get a bottle of champagne at 1pm? Two nights later we were told there was no one to bring us cups, or ice. Granted it was very late, so I understand that staff is limited, but when someone DID agree to bring us ice...it was in two gallon-size ziplock bags? We addressed these concerns with management as we were checking out, and they gave us a $200 refund, which was a nice gesture but I don't think we will stay here again.
Grace, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Christine, 1-night trip
Verified Expedia guest review

8/10 Very good

Missed having a mini fridge/bar in the room and a sewing kit in the bathroom. Many great amenities, but no sewing kit when I needed one.
David, 3-night romance trip
Verified Expedia guest review

6/10 Good

We have rented corner suites in the tower before and had a great experience but these apparently individually owned units so amenities are not consistent. There was no refrigerator in this unit just an old mini bar that didn’t work. Getting ice is an act of congress and was delivered in a paper bucket. Not what you’d expect from a five star hotel and at $1300 a night. Very disappointed this trip.
Michael, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Sharona, 1-night trip
Verified Expedia guest review

6/10 Good

This was supposed to be an amazing stay- it wasn’t unfortunately.. We stayed for a milestone birthday but the hotel didn’t even acknowledge it - despite me sending them this information beforehand Very disappointed as it was my daughters 21st - they didn’t seem to care The doormen were fantastic and the view from the room was also amazing The rest was disappointing Front desk were just mediocre - not particularly friendly at all The concierge was the same The restaurant was actually terrible - the gold room and villard room are actually the same - don’t bother going The staff in the gold room were not good at all We had to ask for service The gin and tonic was flat and when I advised the server of this he simply bought me more tonic !! The breakfast service was terrible For a hotel that is supposed to be fabulous- this isn’t The good thing is the location - great to get anywhere and the rooms view was amazing There is a ridiculous high charge on room service WiFi is terrible and there is no coffee or tea in the room at all If you are paying this much to stay - I would recommend somewhere else
jatinder, 5-night family trip
Verified Expedia guest review

8/10 Very good

The property is in a great location and it very nice. We stayed in a tower room and it was very spacious, had great linens, slippers and robes. The gym has very nice equipment. The only things I would say they could improve would be the staff at the towers check-in, not very welcoming, and the bathroom had a dated tub/shower. We definitely would stay here again, and will!
Grant, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Pleasant Surprise
The location of this property is A+ We had a junior suite on the 42nd floor which was excellent. Mid stay for internal operational reasons we were asked to move to a different room, and as a very pleasant surprise we were moved to the presidential suite on the 50th floor- the suite was exceptional in all respects . Francesca at senior management was fabulous on the room moving . The hotel staff in general were friendly and helpful Room service / in room coffee etc. is the only aspect that needs to up its game - this seems a trifle out of sync with all else -perhaps the last remnants of the pandemic effect.
Sunset View from the 50th floor
rustam, 4-night family trip
Verified Hotels.com guest review

8/10 Very good

Heidi, 4-night trip
Verified Expedia guest review

2/10 Poor

Please don’t stay at this hotel
I had great expectations for this hotel but was consistently let down. Broken beds, broken phones, overfilling, refusing to provide receipts, rude managers at night/morning… extremely awful. Please don’t stay here.
Jane, 1-night business trip
Verified Hotels.com guest review