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All properties in Hanoi, Hanoi Province, Vietnam
1 room, 2 adults

Somerset West Lake Hanoi

4-star4 stars
Great for families

Good to know

  • Free cribs/infant beds
  • Babysitting or childcare (surcharge)
  • Children's club (surcharge)
  • Children's pool
No 254d Thuy Khue Road, Hanoi, 10000, Vietnam

Family-friendly apartment with kitchenette, near Ho Chi Minh Mausoleum
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Free cribs/infant beds
    • Babysitting or childcare (surcharge)
    • Children's club (surcharge)
    • Children's pool
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Vietnam may have travel restrictions in place, including self-quarantine, due to COVID-19. Find out more

  • The serviced apartments are bright airy very comfortable fully equiped with top quality…Jan 30, 2020
  • It was good service for the front counter girls.Helpful & understanding.Well done!The…Dec 20, 2019

Somerset West Lake Hanoi

from €47
  • Deluxe Room, 1 Bedroom
  • Executive Studio
  • Premier Studio
  • Deluxe Room, 2 Bedrooms
  • Executive Room, 2 Bedrooms
  • Premier Room, 2 Bedrooms
  • Deluxe Room, 3 Bedrooms
  • Executive Room, 3 Bedrooms

What’s around Somerset West Lake Hanoi

Landmarks

  • In Thuy Khue
  • Ho Chi Minh Mausoleum - 31 min walk
  • Lotte Center Hanoi - 18 min walk
  • Ho Chi Minh Museum - 27 min walk
  • One Pillar Pagoda - 30 min walk
  • Vietnam Museum of Ethnology - 32 min walk
  • Imperial Citadel of Thang Long - 39 min walk
  • Temple of Literature - 40 min walk

Getting around

  • Noi Bai Intl. Airport (HAN) - 34 min drive
  • Hanoi Long Bien Station - 13 min drive
  • Hanoi Railway Station - 15 min drive
  • Hanoi Gia Lam Station - 28 min drive
  • Free area shuttle
  • Airport shuttle (surcharge)

At a glance

Key facts

Size

  • 90 apartments
  • Arranged over 8 floors

Arriving/leaving

  • Check-in time starts at 2 PM
  • Check-out time is noon

Restrictions related to your trip

  • Vietnam may have travel restrictions in place, including self-quarantine, due to COVID-19.
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

Travelling with others

Children

  • One child (5 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare*

  • Children's club*

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free onsite self parking

Offsite

  • Free area shuttle

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

The manager

The manager

Speaks: English, Vietnamese.

At the aparthotel

Taking the kids?
  • Children's club (surcharge)
Food and drink
  • Restaurant
  • Room service (during limited hours)
Things to do
  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Playground on site
Working away
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
Facilities
  • Number of buildings/towers - 1
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
Languages Spoken
  • English
  • Vietnamese

In the apartment

Home comforts
  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
  • Washer/dryer
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Separate dining area
  • Number of living rooms
  • Separate sitting area
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Premium TV channels
  • DVD player
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator
  • Microwave
  • Kitchenette
  • Cookware, dishware, and utensils
More
  • Daily housekeeping
  • In-room safe

Somerset West Lake Hanoi’s small print

Also known as

  • Somerset Aparthotel Hanoi West Lake
  • Somerset Hanoi West Lake
  • Somerset West Lake Hanoi
  • Somerset West Lake Hotel Hanoi
  • Somerset West Lake Hanoi Aparthotel
  • Somerset West Hanoi
  • Somerset West Lake Hanoi Hanoi
  • Somerset West Lake Hanoi Aparthotel
  • Somerset West Lake Hanoi Aparthotel Hanoi

Policies

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

Optional extras

Rollaway beds are available for VND 750000.0 per night

Children's club access is available for an extra charge

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of VND 982000 per vehicle (one way)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Somerset West Lake Hanoi

  • Does Somerset West Lake Hanoi offer free cancellation for a full refund?
    Yes, Somerset West Lake Hanoi does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Somerset West Lake Hanoi?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer and social distancing measures are in place. Please note that this information has been provided by our partners.
  • Is parking offered on site at Somerset West Lake Hanoi?
    Yes, there's free self parking.
  • Is there a pool at Somerset West Lake Hanoi?
    Yes, there's an outdoor pool and a children's pool.
  • Are pets allowed at Somerset West Lake Hanoi?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Somerset West Lake Hanoi?
    You can check in starting at 2 PM. Check-out time is noon.
  • Are there restaurants at or near Somerset West Lake Hanoi?
    Yes, there's an onsite restaurant. Nearby restaurants include Cutisun Restaurant (8-min walk), The Locals (10-min walk), and Joma Bakery Cafe (14-min walk).
  • Is airport shuttle service offered by Somerset West Lake Hanoi?
    Yes, an airport shuttle is available. The charge is VND 982000 per vehicle one way.
  • What is there to do at Somerset West Lake Hanoi and nearby?
    Somerset West Lake Hanoi has an outdoor pool and a fitness center, as well as a garden.

Recent reviews

Very Good 8.4 From 110 reviews

Very Good 8.0
the suite was comfortable and spacious. the restaurant served good food. the hotel staff was friendly and knowledgeable
us5 night trip
Exceptional 10.0
The staff were great and helpful. The rooms were clean and spacious
au4 night family trip
Good 6.0
Service is not that good. Compliments is bad
Ho, vn5 night business trip
Exceptional 10.0
Staff professional and friendly. Door man/Security took care of extra luggage and did so with a smile on their faces.
Kay, us2 night business trip
Very Good 8.0
Room is clean and staff is very helpful
my1 night family trip
Exceptional 10.0
AWESOME stay
We loved out stay here, modern, clean and good location. Reception and securit staff were excellent giving great local advice and friendly welcomes.
John, nz3 night romance trip
Fair 4.0
I booked the executive studio with balcony and lake views. When i arrived the room had no balcony and no lake view. I went to reception and showed them the confirmation email from wotif, to which they replied their executive studios do not have balconies and wotif can write whatever they want about properties. I could change to a balcony room but it would cost extra. I argued back and forth, then went onto somersets direct website which also stated executive rooms have balcony and lake views. At this point they did move us into another room without additional charge. Breakfast was an additional $15 per person per day, and selection was tiny. Also, this hotel is in the middle of nowhere - you cant find breakfast or any sort of meal within walking distance, only coffee shops which do not serve food. We had to take a taxi in and out of old quarter each day (you can walk it in about an hour if you are up for it). Room was clean, no other issues.
Emma, au3 night romance trip
Exceptional 10.0
Good !
Happy!
Ha A, us3 night trip with friends
Very Good 8.0
Good locationalbut too old Staf very friendly ..we recommande friend this hotel
us1 night family trip
Poor 2.0
Very old conditional Somerset, should avoid it. And is time for them to uplift the property.
CP, my4 night business trip

Somerset West Lake Hanoi