Hotel Villa Maya

Photo gallery for Hotel Villa Maya

Primary image
Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
In-room safe, individually decorated, desk, soundproofing

Overview of Hotel Villa Maya

Hotel Villa Maya

3.0 star property
Lakefront hotel in Flores with outdoor pool and restaurant

8.8/10 Fabulous

29 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym
The price is €97
Price available on 26/06/2022
Map
Laguna Petenchel, Santa Elena Petén, Flores, Peten, 1001
Main amenities
  • 56 smoke-free guestrooms
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Outdoor pool
  • 24-hour fitness centre
  • Room service
  • Spa services
  • Babysitting
  • Airport shuttle
  • Area shuttle
  • Terrace
  • 24-hour front desk
For families
  • Children stay free
  • Babysitting (surcharge)
  • Private bathroom
  • Garden
  • Terrace
  • Daily housekeeping
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 72-hour vacancy between guest room stays
  • Hand sanitiser provided

Choose dates to view prices

About this area

What's nearby

  • In a national park
  • Lake Petén Itzá - 32 min drive

Getting around

  • Flores (FRS-Mundo Maya Intl.) - 16 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

About this property

Hotel Villa Maya

A great choice for a stay in Flores, Hotel Villa Maya features an airport shuttle. Guests indulge in massages, then grab a bite to eat at the restaurant. An outdoor pool and a bar/lounge are other highlights, and rooms offer balconies and room service.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 56 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until 9 PM
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Required at check-in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding
  • No cots (infant beds)
  • Babysitting*

Pets

  • Pets allowed (dogs only)*
  • Service animals welcome
  • Specific rooms only, restrictions apply*
  • 1 per room (up to 22 lbs)
  • Pets must be supervised

Internet

  • Free WiFi in public areas

Parking

  • Free on-site self-parking

Transfers

  • Airport shuttle*

Offsite

  • Area shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Room service (limited hours)
  • Snack bar/deli

Taking the kids

  • Children stay free
  • Babysitting (surcharge)

What to do

  • Bike rentals nearby
  • Hiking/biking trails nearby

Working away

  • Meeting rooms
  • Computer station
  • Conference space

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 20 buildings/towers
  • Built in 1988
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas
  • 24-hour fitness centre
  • An outdoor pool
  • Spa services

Accessibility

  • Accessible bathroom
  • Upper floors accessible by stairs only

Languages spoken

  • English
  • Spanish

Room amenities

Home comfort

  • Air conditioning
  • Ceiling fan

Sleep well

  • Soundproofed rooms

What to enjoy

  • Balcony
  • Individually decorated

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries

Stay connected

  • Desk
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Local area shuttle service is offered for an extra charge

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Babysitting is available for an extra charge
  • Rollaway beds are available for GTQ 15.0 per day

Pets

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Service animals exempt from fees
  • Pets are allowed for an extra charge of GTQ 120 per pet, per night

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 72 hours between bookings, and can be accessed from outside the building via exterior corridors.

Policies

Only registered guests are allowed in the guestrooms.

This property does not have lifts.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Also known as

Hotel Villa Maya Santa Elena
Hotel Villa Maya
Villa Maya Santa Elena
Hotel Villa Maya Hotel
Hotel Villa Maya Flores
Hotel Villa Maya Hotel Flores

Frequently asked questions

Overall score and ratings

8.8

Fabulous

9.3/10

Cleanliness

8.6/10

Staff & service

9.7/10

Amenities

9.0/10

Property conditions & facilities

9.3/10

Eco-friendliness

8/10 Very good

It was a really a very nice experience, very relaxing, people very friendly. I will recommend it any time.
Gustavo, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Eco-friendly, accommodating
Haley, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Grear place, conveniently located. Trails and outdoor activities werr amazing!
Alvaro, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

1-night trip
Verified Travelocity guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

10/10 Exceptional

Relax!!!
Nice quiet place, very comfortable and clean
Gloria, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

2-night trip
Verified Expedia guest review

10/10 Exceptional

Overall, a very pleasant and confortable stay. The place is excellent if you want to relax and the service is very good.
Verified Expedia guest review

10/10 Exceptional

Wonderful experience
It was wonderful felt like being in the jungle, you could see parrots, hear the monkeys, and watch the deers. aand in the lake you could see cocodriles. it was beatiful!
Verified Hotels.com guest review

8/10 Very good

Nice surroundings but not to standards
The hotel is secluded in an ecoreserve. You see a lot of wildlife there: birds, crocodiles, hawling monkeys. Beautiful view on the lake ftom the terrace. It is perfect if you are staying one or two nights but not more. The restaurant food is pretty poor, not much choice and expensive. If you ask for a taxi, they call a travel agency of their own and the receptinist makes you pay a fortune in cash!!to her. What a rip off. So you should better have your owncar. They welcome a lot of group from bus tours.. so not the best crowd. The first room they proposed was small, old and smelly. After we complained, they transfered us to a "suite" which was much better but still basic for the price with a small uncomfortable bed, no room to hang your towels and a noisy fridge.
Verified Hotels.com guest review