The clerk at the desk was unable to login to find my reservation. He dealt with a manager in the phone. This process went in for over an hour. There were no clean rooms, so the manager ghat had been texting with the clerk came to clean a room for us. Upon checkout, I was told that my credit card was charged for the room because the payment was not received from Expedia. This was done without discussion or notification.
The room was nice. The property was beautiful. The pool gate was open, but the pool was green. There was a hot tub cover, but no hot tub. The clerk was unaware if the restaurant was going to be open