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All properties in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

Hotel Hacienda Del Caribe

3-star3 stars
Calle 2 entre Avenidas 5a y 10a, Colonia Centro, Playa del Carmen, QROO, 77710, Mexico

Central hotel with outdoor pool, connected to a shopping center, near Quinta Avenida
  • Free WiFi in lobby
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19. 

  • This was my second stay. I am a repeat customer for a reason. This is a very simple,…Nov 11, 2020
  • This property is close to the action in the Main Street and close to the bus terminal Mar 7, 2020

Hotel Hacienda Del Caribe

from €32
  • Standard Room

What’s around Hotel Hacienda Del Caribe

Landmarks

  • In Downtown
  • Quinta Avenida - 1 min walk
  • Playa del Carmen Main Beach - 2 min walk
  • Playa del Carmen Maritime Terminal - 4 min walk
  • Mamitas Beach Club - 13 min walk
  • Nuestra Senora del Carmen Catholic Church - 9 min walk
  • Playacar Golf Club - 29 min walk
  • Yucatek Divers - 3 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 51 min drive
  • Airport pick-up service

At a glance

Key facts

Hotel size

  • This hotel has 34 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3 PM-noon
  • Check-out time is noon

Restrictions related to your trip

  • Mexico may have travel restrictions in place due to COVID-19.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 21

Travelling with others

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

Transport

Parking

  • Uncovered onsite extended parking (USD 15 per day)

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • Poolside bar
  • Room service (during limited hours)
Things to do
  • Outdoor pool
  • Golfing nearby
  • Scooter/moped rentals nearby
  • Snorkeling nearby
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Luggage storage
Facilities
  • Number of buildings/towers - 1
  • Safe-deposit box at front desk
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
Languages Spoken
  • English
  • French
  • Italian
  • Portuguese
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Ceiling fan
  • Coffee/tea maker
Sleep well
  • Down comforter
  • Blackout drapes/curtains
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch plasma TV
  • Cable TV channels
Stay connected
  • Desk
More
  • Daily housekeeping
  • In-room safe

Hotel Hacienda Del Caribe’s small print

Also known as

  • Hacienda Caribe
  • Hotel Hacienda Del Caribe Playa del Carmen
  • Hotel Hacienda Del Caribe Hotel Playa del Carmen
  • Hacienda Caribe Playa del Carmen
  • Hotel Hacienda Caribe
  • Hotel Hacienda Caribe Playa del Carmen
  • Hacienda Del Caribe Hotel
  • Hacienda Del Caribe Playa Carmen
  • Hotel Hacienda Del Caribe Riviera Maya/Playa Del Carmen, Mexico
  • Hacienda Del Caribe Del Carmen
  • Hotel Hacienda Del Caribe Hotel

Policies

Please note: breakfast in served at a partner property, located 4 blocks away from the Hacienda Del Caribe by Encanto.

Construction is underway at a neighboring building and there may be noise disturbance from the construction work.

Pool access available from 8:00 AM to 9:00 PM.

This property does not have elevators.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-out is available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

Optional extras

Uncovered extended parking costs USD 15 per day

Airport shuttle service is offered for an extra charge of USD 80 per room

Airport shuttle service for children between the ages of 1 and 8 costs USD 25

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Hotel Hacienda Del Caribe

  • Does Hotel Hacienda Del Caribe offer free cancellation for a full refund?
    Yes, Hotel Hacienda Del Caribe does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Hotel Hacienda Del Caribe?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Hotel Hacienda Del Caribe?
    Yes. Extended parking costs USD 15 per day.
  • Is there a pool at Hotel Hacienda Del Caribe?
    Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 9:00 PM.
  • Are pets allowed at Hotel Hacienda Del Caribe?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Hotel Hacienda Del Caribe?
    You can check in from 3 PM - noon. Check-out time is noon. Contactless check-out is available.
  • Are there restaurants at or near Hotel Hacienda Del Caribe?
    Yes, there's an onsite restaurant. Nearby restaurants include Asadero el Pollo (3-min walk), Yanten (4-min walk), and Falafel Nessya (4-min walk).
  • Is airport shuttle service offered by Hotel Hacienda Del Caribe?
    Yes, a shuttle from the airport to the hotel is available. The charge is USD 80 per room.
  • What is there to do at Hotel Hacienda Del Caribe and nearby?
    Have fun with nearby activities such as snorkeling and practice your swing at the nearby golf course. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a garden.

Recent reviews

Good 7.8 From 166 reviews

Very Good 8.0
Pleasantly surprised
Was very surprised and very pleased with the hotel and service I will be staying there again when I am in playa Del Carman again. The location was great both to 5 th ave and beach
Russell, ca1 night trip
Poor 2.0
I booked a quadruple junior suite for New Year and took a picture of my booking with Orbitz. In the confirmation there was no information about which room I had booked, so I wrote to Orbitz to double check and I was happy that I had took screenshots of my booking. They informed me that they had been in contact with the hotel and confirmed this suite. Guess what! The hotel gave me a standard room. I was in contact with the manager Paulina Montano and she didn't care. Orbitz has also tried to Contact hotel for a refund, but the hotel did not answer according to Orbitz. This was New Year and it was for me very important to get this specific room. Otherwise I had booked in another hotel. I would say it is very nonchalant of the manager not to compensate. I got the feeling that they put better pictures and descriptions about rooms than you end up getting. Anyway, if there had been a mistake on a website, the hotel is responsible for that, not me.
us2 night trip with friends
Exceptional 10.0
Friendly staff. Clean, quiet, and convenient to everything.
us1 night trip
Very Good 8.0
I use this hotel mainly because of its location 1/2 block from the airport bus terminal.it's good value not too noisy even though it is very close to the 5th Avenue
gb1 night trip
Good 6.0
Very noisy no glass in windows so all noise could be heard and smoke from people outside their rooms coming through mesh. Need new pillows. Bed very good
Maggie, gb1 night romance trip
Poor 2.0
I do not recommend!
I do not recommend this hotel. I demand my refund. We just stayed for 30 mins and a centepide attacked my kid in the bathroom. We just get out from that hotel and we did not stayed, I payed for 2 nights and I demand my refund. Manager was not available at the moment. Hotels.com is trying to contact the manager but they are never available.
Jaime, us2 night family trip
Exceptional 10.0
The classic Mexican traditional look. There’s not many left on the condition of la hacienda del Caribe. It’s nice.
JAlexCG, us1 night family trip
Very Good 8.0
Looks nice. I'll give the property 2 stars on its initial appearance. I'll give it one star on the actual room. Sheets and covers appear to have been cleaned but have stains. One cover had a cigarette burn hole. The shower didnt seem to have hot or cold water but luckily no matter which knob you turned the water that came out was warm enough not to be uncomfortable. You dont get a key card. You get a regular key with a key chain that says the hotel and room number... not good if you lose the key!
us1 night trip with friends
Exceptional 10.0
Staff was amazing, Very friendly. Food was good.
us2 night trip with friends
Very Good 8.0
Seaweed
Good location. Watch out for seaweed on the beaches!
ZOLTAN, ca5 night romance trip

Hotel Hacienda Del Caribe