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Papaya Playa Project

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Terrace/patio
Private beach, white sand, free beach cabanas, beach umbrellas
Private beach, white sand, free beach cabanas, beach umbrellas
Private beach, white sand, free beach cabanas, beach umbrellas
2 outdoor pools

Overview of Papaya Playa Project

Papaya Playa Project

4.0 star property
Upmarket beachfront hotel with restaurant, near Tulum Beach

8.0/10 Very good

261 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Air conditioning
  • Bar
Map
Km 4.5 Carretera Tulum-Boca Paila, Tulum, QROO, 77780

Room options

About this area

What's nearby

  • In a national park
  • Tulum Beach - 19 min walk
  • Playa Paraiso - 31 min walk
  • Tulum National Park - 1 min drive
  • Tulum Mayan Ruins - 13 min drive
  • Sian Ka'an Biosphere Reserve - 22 min drive
  • Gran Cenote - 16 min drive

Getting around

  • Airport shuttle (surcharge)

Restaurants

  • Mina - 5 min walk
  • Restaurare - 19 min walk
  • El Tabano - 19 min walk
  • Fresco's Tulum - 3 min drive
  • El Capitan - 4 min drive

About this property

Papaya Playa Project

Placing you only a five-minute drive from Tulum Beach, Papaya Playa Project offers a private beach where you can enjoy free cabanas, beach umbrellas and beach massages. 2 outdoor pools provide a splash of fun, while guests in the mood for pampering can indulge in deep-tissue massages, facials and detox wraps. The coffee shop/cafe is a great spot for a bite to eat, and cold drinks are served at the bar/lounge. Other highlights at this upmarket hotel include a nightclub, a beach bar and a terrace. Fellow travellers like the WiFi and bar.

Languages

English, French, German, Italian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 87 rooms
  • Arranged over 1 level

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Express check-out available
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Guests will receive an email 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18

Children

  • Up to 2 children (3 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free secured, uncovered on-site self-parking
  • On-site extended parking
  • Height restrictions apply for on-site parking

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:30 AM–noon
  • Restaurant
  • Bar/lounge
  • Beach bar
  • Coffee shop
  • Room service (late night)

Travelling with children

  • Children stay for free (see details)
  • Playground
  • Childcare in room (surcharge)
  • Art supplies

What to do

  • On a private beach
  • Beach yoga
  • Beach volleyball
  • Surfing lessons
  • Evening entertainment
  • Free beach club nearby
  • Ecotours nearby
  • Golf lessons nearby
  • Kayaking nearby
  • Scuba-diving nearby
  • Scooter/moped hire nearby

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free beach cabanas
  • Bike hire
  • Beach towels
  • Beach umbrellas

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • 2 outdoor pools
  • Spa services
  • Nightclub

Languages

  • English
  • French
  • German
  • Italian
  • Spanish

Room amenities

Home comfort

  • Air conditioning
  • Ceiling fan
  • Dressing gowns
  • Iron/ironing board (on request)

Sleep well

  • Bed sheets provided

What to enjoy

  • In-room massage
  • Individually furnished and decorated

Freshen up

  • Rainfall shower heads
  • Shower only
  • Eco-friendly toiletries
  • Towels

Stay connected

  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Composting
  • Recycling

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, Swedish massages, facials and detox wraps. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology.

Dining

On-site venue – This restaurant specialises in Mexican cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Optional extras

  • Breakfast costs between USD 25 and USD 50 for adults, and USD 15 and USD 45 for children (approximately)
  • Airport shuttle service is offered for an extra charge of USD 135 per vehicle (one-way. Maximum occupancy 3)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for USD 145.0 per day

Parking

  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

This property does not have lifts.

This property uses eco-friendly cleaning products.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a security system, a first aid kit and window guards on site.

This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

Papaya Playa Project Hotel Tulum
Papaya Playa Project Hotel
Papaya Playa Project Tulum
Papaya Playa Project
Papaya Playa Project Hotel
Papaya Playa Project Tulum
Papaya Playa Project Hotel Tulum

Frequently asked questions

What are the cleanliness and hygiene measures currently in place at Papaya Playa Project?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser and social distancing measures are in place. Please note that this information has been provided by our partners.
How much does it cost to stay at Papaya Playa Project?
As of 1 December 2022, prices found for a 1-night stay for 2 adults at Papaya Playa Project on 21 December 2022 start from €559, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is there a pool at Papaya Playa Project?
Yes, there are 2 outdoor pools. Guests have pool access from 8:00 AM to 8:00 PM.
Are pets allowed at Papaya Playa Project?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Papaya Playa Project?
Yes, there's free self parking.
Is an airport shuttle service offered by Papaya Playa Project?
Yes, an airport shuttle is available. The charge is USD 135 per vehicle one-way.
What are the check-in and check-out times at Papaya Playa Project?
You can check in from 3:00 PM - anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out and contactless social distancing and check-out are available.
What is there to do at Papaya Playa Project and nearby?
Have fun with on-site activities such as volleyball, beach yoga and surfing. Additional recreation on-site includes yoga. Enjoy a swim in one of the 2 outdoor swimming pools or use the hotel's other amenities, which include a nightclub and a private beach. Papaya Playa Project also has spa services and a garden.
Are there restaurants at or near Papaya Playa Project?
Yes, there's an on-site restaurant that offers Mexican cuisine. Nearby restaurants include Mina (5-min walk), Bar Adelita (2.1 mi) and El Capitan (2.2 mi).
What's the area around Papaya Playa Project like?
Papaya Playa Project is a short 19-minute walk from Tulum Beach and 9 minutes' walk from Tulum National Park. Travellers say that the area is walkable and good for families.

Overall score and ratings

8.0

Very good

8.4/10

Cleanliness

8.2/10

Staff & service

8.1/10

Amenities

8.1/10

Property conditions & facilities

9.3/10

Eco-friendliness

4/10 Fair

the room was so small that no suitcase could fit inside the room and we had to upgrade and pay another $900…the service is very good…but the rooms are not so good
Flavia, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Staff was very nice and welcoming. They were very hospitable and Vivian at the front desk helped us get the perfect room. She gave exceptional customer service. I would highly recommend Papaya Playa project.
Noor Ul Huda, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Amazing property very unique and safe. Service was 10/10 Sofi very helpfully and friendly Thanks again 🙏
Luis, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Thank you for a wonderful stay!
We had an amazing stay here and the staff went above and beyond with whatever we needed. They were so accommodating when we arrived earlier than expected because we were getting picked up for a tour. The concierge was very helpful and attentive to our needs and responded very promptly whenever we texted them and had questions. They made sure we always had water for our room. The restaurant food was very delicious with a beautiful view and the staff service was excellent that made the experience even more enjoyable. We got the jungle casita with rooftop pool.. the room was beautiful and clean. We’re so thankful to all of the staff.. they made my husband and I’s trip truly special. Choosing papaya playa project to celebrate his birthday did not disappoint and exceeded our expectations.
Alexis, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Papaya Playa Project was fun and unique. The facility was clean and offered healthy food options. Overall great stay!
Karina, 3-night romance trip
Verified Expedia guest review

6/10 Good

Thelma, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful decor, landscaping, rooms and people. Great food, drinks and location. Perfect location next ro the beach, restaurants, bars and few minutes away from el centro.
Juan Francisco, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Amazing trip at PPP / hotels.com screwed up!
Papaya playa was amazing. Great food and service was outstanding. Hotels.com however really missed the mark on customer service. They hotel rate on the hotels website was cheaper than what was advertised on hotels.com. After sharing pictures of the actual website for the hotel, and going through their online portal, the customer service rep told me they would not honor the cheaper rate, which was literally on the hotels website. Absolutely ridiculous for hotel.com. I then tied to cancel my trip through hotels.com but was told I would not be refunded. (Only reason to do this was to be able to book cheaper on papaya playas website). I spent 20 minutes with the hotels.com rep. and went in circles with the individual
Mark, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing!!!! Paradise on Earth! PPP see you again soon!
Matthew, 3-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Jonathan, 2-night trip
Verified Expedia guest review