Relaxinnz Great Expectations

Just stayed overnight as attending hospital the next morning. Lovely bar and eating area, and room was well kitted out and clean. Staff very helpful and attentive. Great location for central Reading.

No hot water in the morning so no shower before heading off for business trip left me unimpressed. No recompense offered. The room was what I expected for the price I paid - small and basic but adequate for a one night stay for business. Very handy for Oracle shopping and restaurants.

I was a little worried about the hotel being above a big pub close to the city centre, but the room was big, comfortable and quiet. Bathroom a bit tired but clean and perfectly functional.

My experience of the hotel and the staff as such was good, but was marred by the fact that Hotels.com offered me free breakfasts which were in fact not available for the price at the hotel

Room generally met my most important criteria of comfortable bed, cleanliness, hot shower and pleasant aspect and lighting. The staff did their best to help, though it appeared that there were times when the overall staff coverage was a bit lacking. In two aspects though, the room condition was disappointing. Firstly initially the room was left cold, and the one heater was taking too long to heat it. However the duty manager promised to attend to it as soon as possible, and in fact provided another heater. Nevertheless it took some time for the room to heat adequately, but after that heating was fine. There was also a problem with the toilet, which was similarly dealt with. Sadly it did not stay fixed, but fortunately flushing was still possible. The only other slight annoyance was that the check out time on the website did not match the actual time I was told by the staff, meaning that I booked a train home an hour earlier than necessary. That ought to be fixed. Overall a pleasant enough stay at a good price.