Iberostar Tucan All inclusive

Photo gallery for Iberostar Tucan All inclusive

Primary image
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
4 outdoor pools, pool umbrellas, pool loungers

Overview of Iberostar Tucan All inclusive

UNESCO Sustainable Travel Pledge

Iberostar Tucan All inclusive

4.5 star property
All-inclusive beachfront property with free water park, near Quinta Avenida

8.6/10 Fabulous

899 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
The price is €302
Price available on 01/07/2022
Map
Avda. Xaman-Ha, Lote Hotelero No 2, Playa del Carmen, QROO, 77710
Main amenities
  • Daily housekeeping
  • On the beach
  • 5 restaurants and 2 beach bars
  • 2 poolside bars and 5 bars/lounges
  • 4 outdoor pools and 2 spa tubs
  • Free water park
  • Free children's club
  • Free supervised childcare
  • 2 outdoor tennis courts
  • Fitness centre
  • Sauna
  • Steam room
For families
  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Garden
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Choose dates to view prices

About this area

What's nearby

  • In Playacar
  • Playacar Golf Club - 33 min walk
  • Quinta Avenida - 34 min walk
  • Playa del Carmen Maritime Terminal - 35 min walk
  • Playa del Carmen Main Beach - 35 min walk
  • Mamitas Beach - 13 min drive
  • Plaza Las Americas - 15 min drive
  • Punta Esmeralda Beach - 18 min drive
  • Xplor Theme Park - 14 min drive
  • Xcaret Eco Theme Park - 17 min drive
  • 28 de Julio Square - 18 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 56 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.5 miles/20 km

About this property

Iberostar Tucan All inclusive

At Iberostar Tucan All inclusive, you can hit the beach to enjoy the shade from a beach umbrella or relax on a sunlounger, plus you'll be within a 10-minute drive of Quinta Avenida. Guests can splash around at the 4 outdoor pools and free water park, and those in the mood for pampering can indulge in deep-tissue massages, body wraps and facials. Bonsai, one of 5 restaurants, serves Japanese cuisine and is open for dinner. Other highlights at this luxurious property include 2 beach bars, a free kid's club and a fitness centre. Fellow travellers like the pool and helpful staff.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals and snacks included
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Sailing
Snorkelling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics

Entertainment

On-site entertainment and activities

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global) and Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 350 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until 11:00 PM
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (2 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)
  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • 5 restaurants
  • 5 bars/lounges
  • 2 beach bars
  • 2 poolside bars
  • Swim-up bar
  • Snack bar/deli
  • Water dispenser

Taking the kids

  • Children stay free
  • Free children's club
  • Free water park access
  • Children's pool
  • Playground
  • Free supervised childcare/activities

What to do

  • On the beach
  • Tennis
  • Fitness classes
  • Yoga classes
  • Kayaking
  • Scuba diving
  • Windsurfing
  • Shopping
  • Ecotours nearby
  • Golfing nearby

Working away

  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Fitness centre
  • 4 outdoor pools
  • Free water park
  • Bike parking
  • Spa services
  • 2 hot tubs
  • 2 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Wheelchair accessible
  • Accessible bathroom
  • Wheelchair-accessible parking

Languages spoken

  • English
  • French
  • German
  • Italian
  • Portuguese
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Free stocked minibar
  • Iron/ironing board (on request)

Sleep well

  • Blackout curtains
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Shower only
  • Eco-friendly toiletries
  • Hairdryer

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly cleaning products provided
  • Recycling
  • Composting
  • LED light bulbs

Special features

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals and snacks included
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Sailing
Snorkelling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics

Entertainment

On-site entertainment and activities

Spa

Guests can pamper themselves by indulging in the on-site spa services. There are 5 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and facials. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Dining

Bonsai – This restaurant specialises in Japanese cuisine and only serves dinner. Reservations are required.
Mare Nostrum – This restaurant specialises in seafood and only serves dinner. Reservations are required. Open daily.
Uxmal Restaurante – This steakhouse only serves dinner. Reservations are required. Open daily.
La Hacienda – This restaurant specialises in Mexican cuisine and only serves dinner. Reservations are required. Open daily.
Tulum – This buffet restaurant specialises in international cuisine and serves breakfast and dinner. Reservations are required. Open daily.

Awards and affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Optional extras

  • Late checkout can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • In-room babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is professionally cleaned; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some on-site facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global) and Safe Travels (WTTC - Global).

Policies

Only registered guests are allowed in the guestrooms.

This property does not have lifts.

This property uses eco-friendly cleaning products.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

Also known as

Iberostar Tucan All inclusive Playa del Carmen
Iberostar Tucan All inclusive
Iberostar Tucan Playa del Carmen
Iberostar Tucan
Iberostar Tucan All inclusive All-inclusive property
Iberostar Tucan inclusive l C
Iberostar Tucan All inclusive Playa del Carmen
Iberostar Tucan All inclusive All-inclusive property

Frequently asked questions

Overall score and ratings

8.6

Fabulous

9.1/10

Cleanliness

9.0/10

Staff & service

8.3/10

Amenities

8.6/10

Property conditions & facilities

9.1/10

Eco-friendliness

10/10 Exceptional

LuAnne, 6-night trip
Verified Hotels.com guest review

4/10 Fair

Karen, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Jose G, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Christy, 5-night family trip
Verified Hotels.com guest review

8/10 Very good

Jungle on the property. A lot of animals including monkeys, peacock etc
Michael, 9-night family trip
Verified Expedia guest review

10/10 Exceptional

Ivan T, 6-night trip
Verified Orbitz guest review

8/10 Very good

The property is beautiful with nature all around. The walk from the lobby was awesome with trees and natural habitat. All areas were very clean and well maintained. There were many options for food and most was great. However the food could have been warmer while being served. Also, when it rained and it was warm, the hotel room was a bit stuffy and the staff could not fix the issue. Overall, the place is very nice if you just want to relay and chill.
Carl, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Friendly staff, clean rooms, great hibachi!
Anisah, 4-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Nice resort in Playacar area, good swimming pool, staff very friendly. Food could improve, i have stayed in other Iberostar hotels and food was better. Had issues with restaurant reservation system, almost had to beg to the staff to go to restaurant
Alessandro, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

We just got home from Iberostar Tucan, and loved it! For others who may go, some notes: the check in process is slow. They have you sit on a couch while they bring everything to you, it took us a while to finally get to our rooms. They'll also ask you to sit through a breakfast sales presentation of the timeshare options for Iberostar, but it's not mandatory (we didn't do it). You get one confirmed reservation for dinner or you can take your chances to make your own. We did get in to the Smokehouse restaurant without a confirmed (paper receipt) reservation one night, and the Mediterranean restaurant another. Smokehouse was by far the best food, served family style. The buffets are good, lots of options for food. Beach is pretty and plenty of chairs, just get your towels on them early (like by 7 am) if you want the best seats. The beds are FIRM, take note of that. We loved all the wildlife and the jungle walk, totally unique. Lovely stay, we would come again!
Heather, 4-night family trip
Verified Expedia guest review