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Iberostar Tucan All inclusive

Photo gallery for Iberostar Tucan All inclusive

4 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, pool loungers
Flat-screen TV
5 restaurants, breakfast, dinner served; Japanese cuisine
Lobby sitting area
Shower, eco-friendly toiletries, hair dryer

Overview of Iberostar Tucan All inclusive

Iberostar Tucan All inclusive

4.5 star property
Playacar beachfront property with 5 restaurants, free water park
8.4 out of 10 Very good
8.4/10 Very good

1,004 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Spa
  • Free parking
  • Free WiFi
  • Restaurant
  • Air conditioning
Map
Avda. Xaman-Ha, Lote Hotelero No 2, Playa del Carmen, QROO, 77710
Main amenities
  • Daily housekeeping
  • On the beach
  • 5 restaurants and 2 beach bars
  • 2 poolside bars and 5 bars/lounges
  • 4 outdoor pools
  • Free water park
  • Free children's club
  • Free supervised childcare
  • 2 outdoor tennis courts
  • Fitness centre
  • Sauna
  • Steam room
Feel at home
  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Private bathroom

Room options

About this area

What's nearby

  • In Playacar
  • Playa del Carmen Main Beach - 38 min walk
  • Playacar Golf Club - 3 min drive
  • Playa del Carmen Maritime Terminal - 6 min drive
  • Mamitas Beach - 8 min drive
  • Quinta Avenida - 9 min drive
  • Xplor Theme Park - 9 min drive
  • Xcaret Eco Theme Park - 13 min drive
  • Ferry to Cozumel - 12 min drive
  • Gran Coyote Golf - 12 min drive
  • El Camaleón Mayakoba Golf Course - 16 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 56 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.5 miles/20 km

Restaurants

  • Blue Moon Beach Bar Sandos Select Club - 9 min walk
  • Desayuno Don Juan - 4 min walk
  • Festival Grand Buffet - 7 min walk
  • Rosa Roja - 4 min walk
  • Turquesa - 11 min walk
Map

About this property

Iberostar Tucan All inclusive

At Iberostar Tucan All inclusive, you can hit the beach to enjoy the shade from a beach umbrella or relax on a sunlounger, plus you'll be within a 10-minute drive of Playa del Carmen Main Beach. Guests can splash around at the 4 outdoor pools and free water park, and those in the mood for pampering can indulge in deep-tissue massages, body wraps and facials. Bonsai, one of 5 restaurants, serves Japanese cuisine and is open for dinner. Other highlights at this luxurious property include 2 beach bars, a free kid's club and a fitness centre. Fellow travellers like the pool and helpful staff.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals and snacks included
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Sailing
Snorkelling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics

Entertainment

On-site entertainment and activities

Languages

English, French, German, Italian, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global) and Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 350 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until 11:00 PM
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (2 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)
  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free uncovered on-site self-parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • 5 restaurants
  • 5 bars/lounges
  • 2 beach bars
  • 2 poolside bars
  • Swim-up bar
  • Snack bar/deli
  • Water dispenser

Travelling with children

  • Children stay for free (see details)
  • Free children's club
  • Free water park access
  • Children's pool
  • Playground
  • Free supervised childcare/activities

What to do

  • On the beach
  • Tennis
  • Fitness classes
  • Yoga classes
  • Kayaking
  • Scuba diving
  • Windsurfing
  • Shopping
  • Ecotours nearby
  • Golfing nearby

Working away

  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Fitness centre
  • 4 outdoor pools
  • Free water park
  • Bike parking
  • Spa services
  • 2 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Wheelchair-accessible
  • Accessible bathroom (selected rooms)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Smooth flooring in room

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Free stocked minibar
  • Iron/ironing board (on request)

Sleep well

  • Blackout curtains
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Eco-friendly toiletries
  • Hairdryer

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water
  • Dining table

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • LED light bulbs
  • Composting
  • Recycling

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. There are 5 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and facials. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Dining

Bonsai – This restaurant specialises in Japanese cuisine and only serves dinner. Reservations are required.
Mare Nostrum – This restaurant specialises in seafood and only serves dinner. Reservations are required. Open daily.
Uxmal Restaurante – This steakhouse only serves dinner. Reservations are required. Open daily.
La Hacienda – This restaurant specialises in Mexican cuisine and only serves dinner. Reservations are required. Open daily.
Tulum – This buffet restaurant specialises in international cuisine and serves breakfast and dinner. Reservations are required. Open daily.

Awards and affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: MXN 31.12 per accommodation, per night

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 7:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is professionally cleaned; the property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some on-site facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global) and Safe Travels (WTTC - Global).

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Only registered guests are allowed in the guestrooms.
This property does not have lifts.
This property uses eco-friendly cleaning products.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards, debit cards and cash.

Also known as

Iberostar Tucan All inclusive Playa del Carmen
Iberostar Tucan All inclusive
Iberostar Tucan Playa del Carmen
Iberostar Tucan
Iberostar Tucan All inclusive All-inclusive property
Iberostar Tucan inclusive l C
Iberostar Tucan All inclusive Playa del Carmen
Iberostar Tucan All inclusive All-inclusive property

Frequently asked questions

Does Iberostar Tucan All inclusive offer free cancellation for a full refund?
Yes, Iberostar Tucan All inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Iberostar Tucan All inclusive?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Iberostar Tucan All inclusive?
Yes, there are 4 outdoor pools and a children's pool. Guests have pool access from 7:00 AM to 7:00 PM.
Are pets allowed at Iberostar Tucan All inclusive?
Sorry, pets aren't allowed.
Is parking offered on site at Iberostar Tucan All inclusive?
Yes, there's free self parking.
What are the check-in and check-out times at Iberostar Tucan All inclusive?
You can check in from 3:00 PM - 11:00 PM. Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.
Is there an on-site casino at Iberostar Tucan All inclusive?
No, this property doesn't have a casino, but Riviera Gran Casino (7-min drive) is nearby.
What is there to do at Iberostar Tucan All inclusive and nearby?
Have fun with on-site activities such as kayaking, windsurfing and scuba-diving and improve your game at the on-site tennis courts. Additional recreation on-site includes aerobics and yoga. Enjoy a swim in one of the 4 outdoor swimming pools or use the all-inclusive property's other amenities, which include 2 poolside bars and 2 beach bars. Iberostar Tucan All inclusive also has a sauna and a steam room, as well as a picnic area and a garden.
Are there restaurants at or near Iberostar Tucan All inclusive?
Yes, there are 5 on-site restaurants, featuring Japanese cuisine.
Does Iberostar Tucan All inclusive have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Iberostar Tucan All inclusive like?
Iberostar Tucan All inclusive is located on the waterfront in Playacar, a short 3-minute walk from Piste Cyclable sur Paseo Xaman-Ha and 16 minutes' walk from Mahi Golf Course. Travellers love the property's prime location.

Reviews

8.4

Very good

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.5/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

4/10 Fair

Do not stay at Iberostar Tucan
Definitely will NOT be staying here again. We intentionally bought 3 bottles of liquor fir $125 each so we can sit in front row of fire show, they put us in 2nd, 3rd, 4th & 5th row, when I brought this to their attention, they said they couldn’t do anything about it. W2M transportation driver was very rude and threatened to leave if we were not ready in3 minutes. Driver insisted our group was 7 and was not going to take the 8th passenger.
minerva, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Cindy, 7-night family trip
Verified Hotels.com guest review

8/10 Very good

Very difficult to book restaurants .
Annabel, 5-night trip
Verified Hotels.com guest review

8/10 Very good

Loved the “Jungle” path with all the native animals and Mayan ruin vibe.
Thomas, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Loved this place! The food was great, we ate mostly the seafood options but there was plenty to choose from . We also liked seeing all the animals wandering around and the paths through the jungle- I think the jungle paths were my favorite part
Kenneth, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Literally my most favorite place ever. I have gone three times in one year and plan to keep going back.
sara, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great location for families and couples. Rooms were Ok but not modern, more traditional style. Needed more plug ins in the rooms for charging devices. Great pool and beach set up. I loved the grass roofed umbrellas and there were lots of them. You still have to be up early to get your chairs for the day as the best ones were taken by 7:00 am. Dining was very good at all 4 restaurants and the On beach lunch special was excellent. The cigar lounge was very nice and the evening events in the two lobby bars were fun.
David, 8-night romance trip
Verified Expedia guest review

8/10 Very good

We very much enjoyed the pool and grounds. The rooms were lackluster and dated.
Verified Expedia guest review

10/10 Exceptional

Very satisfied with the service all the way around, staff was amazing as always . 3rd time staying in a Iberostar resort and love it !
Kenny Rosales, 5-night romance trip
Verified Orbitz guest review

8/10 Very good

My fiancé and I just stayed here for 8 nights in February 2023. This is a beautiful resort with so much potential. The food is great with a lot of options in the buffet. The restaurants are also great but the reservation process can be stressful. This resort is a great place with great staff. There are a couple of bad things though. The rooms are suuuuuper outdated. We only had 2 outlets we could use and neither were even close to the bed. They did provide an extension cord which was awesome but we shouldn’t need that in a resort of this price. Also the shows are lacking ALOT. The only good show was the fire show and the foam party that happens only on saturdays. Everything else was subpar and not entertaining at all. There is rarely music played by the pool which makes this resort more of a family/older crowd resort. If you like quiet with some fun this is perfect for you! If you are younger like we are and want fun throughout the whole day, this isn’t the resort for you. I would definitely recommend this resort to friends and family but you guys need to upgrade your rooms and get better entertainment. This place has so much potential!
Verified Expedia guest review