Wish Serrano

Photo gallery for Wish Serrano

Primary image
Indoor pool, outdoor pool, pool loungers
Indoor pool, outdoor pool, pool loungers
Indoor pool, outdoor pool, pool loungers
Premium bedding, minibar, in-room safe, desk

Overview of Wish Serrano

VIP Access

Wish Serrano

5.0 star property
Mountain hotel in Planalto with 4 restaurants and outdoor pool

8.8/10 Fabulous

530 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
Map
Av das Hortensias, 1480, Gramado, RS, 95670-000
Main amenities
  • Daily housekeeping
  • 4 restaurants and bar/lounge
  • Indoor pool and outdoor pool
  • Outdoor tennis court
  • Fitness centre
  • Sauna
  • Steam room
  • Valet parking
  • Children's pool
  • Spa tub
  • Pool bar
  • 24-hour room service
For families
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (surcharge)
  • Television
  • Garden
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Choose dates to view prices

About this area

What's nearby

  • In Planalto
  • Gramado Covered Street - 4 min drive
  • Joaquina Rita Bier Lake - 1 min drive
  • Mini Mundo - 1 min drive
  • Hollywood Dream Cars Museum - 9 min drive
  • Dreamland Wax Museum - 12 min drive
  • Snowland Park - 12 min drive
  • Cathedral of Our Lady of Lourdes - 21 min drive
  • Caracol Park - 28 min drive
  • Alpen Park - 27 min drive
  • Buddhist Temple Chagdud Gonpa Khadro Ling - 94 min drive

Getting around

  • Caxias do Sul (CXJ-Aeroporto Hugo Cantergiani) - 102 min drive

About this property

Wish Serrano

Located in the entertainment district, Wish Serrano is a great choice for a stay in Gramado. Guests can grab a bite to eat at one of the 4 restaurants, then indulge in massages, facials or body scrubs. Other highlights at this luxurious hotel include an indoor pool, an outdoor pool and a poolside bar. Fellow travellers love the helpful staff and breakfast.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected

Check-in

Contactless social distancing and check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 268 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 2 PM until midnight
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Parents must have child's birth certificate and photo ID*
  • Babysitting*
  • Supervised childcare*
  • Children's club*

Pets

  • Pets allowed (dogs only, 1 per room, up to 26 lbs)*
  • Service animals welcome
  • Restrictions apply*
  • Pets must be supervised
  • Food and water bowls available

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms

Parking

  • On-site valet parking (BRL 40.00 per day)
  • Wheelchair-accessible parking on site

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast 6:30 AM–10:00 AM on weekdays and 6:30 AM–11:00 AM on weekends
  • 4 restaurants
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • BBQs
  • 24-hour room service
  • Snack bar/deli

Taking the kids

  • Children's club (surcharge)
  • Children's pool
  • Playground
  • Supervised childcare (surcharge)

What to do

  • Tennis
  • Basketball
  • Volleyball
  • Concerts/live shows
  • Shopping
  • Rafting nearby

Working away

  • Business centre
  • Meeting room
  • Conference space (11119 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Pool loungers

Facilities

  • 3 buildings/towers
  • Built in 1976
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Porch
  • Fireplace in lobby
  • Fitness centre
  • An outdoor pool
  • An indoor pool
  • Arcade/games room
  • Spa services
  • Hot tub
  • Outdoor tennis court
  • Sauna
  • Steam room

Accessibility

  • Wheelchair accessible
  • Lift
  • In-room accessibility
  • Wheelchair-accessible parking
  • Raised toilet seat
  • Low-height worktop and sink
  • Grab bar near toilet

Languages spoken

  • English
  • Portuguese
  • Spanish

Room amenities

Be entertained

  • 32-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Minibar

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Turndown service
  • Premium bedding

Freshen up

  • Free toiletries
  • Hairdryer

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include facials, body scrubs, body treatments and manicures and pedicures.

Dining

Maggiore Lounge e Bar – This bar only serves light fare. Happy hour is offered.
The Grill – This steakhouse specialises in barbecue and serves lunch and dinner. Open daily.
Garda – This restaurant serves breakfast, lunch and dinner. Open daily.
Forneria di Como – This theme restaurant specialises in Italian cuisine and serves lunch and dinner. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Tourism fee: BRL 2.82 per accommodation, per night

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge
  • Children's club access is available for an extra charge
  • Parents or a legal guardian travelling with children under 18 years of age must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is travelling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before travelling for more information.

Pets

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Service animals exempt from fees
  • Pets are allowed for an extra charge of BRL 135.60 per pet, per day

Parking

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Valet parking costs BRL 40.00 per day

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; masks are required in public areas; reservations are required for some on-site facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

Guests can rest easy knowing that there's a smoke detector on site.

This property accepts credit cards. Cash is not accepted.

Also known as

Wish Serrano Resort Convention Gramado
Wish Serrano Resort Convention
Wish Serrano Convention Gramado
Wish Serrano Convention
Wish Serrano Resort & Convention Gramado, Brazil
Serrano Hotel Gramado
Wish Serrano Hotel Gramado
Wish Serrano Hotel
Wish Serrano Gramado
Wish Serrano
Wish Serrano Gramado
Wish Serrano Hotel
Wish Serrano Gramado
Wish Serrano Hotel Gramado

Frequently asked questions

Overall score and ratings

8.8

Fabulous

9.0/10

Cleanliness

8.9/10

Staff & service

8.8/10

Amenities

8.7/10

Property conditions & facilities

8.8/10

Eco-friendliness

10/10 Exceptional

Chana, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Mauricio, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Love the hotel. Outstanding customer service. Karaoke at night was a blast. Marcelo made all of us feel very welcome … kids had a blast. Property is pretty. Great breakfast buffet options. Very clean. Indoor pool was nice too.
Leticia, 1-night family trip
Verified Expedia guest review

8/10 Very good

Tentam te vender time-sharing, mas hotel é bom
Ficamos quatro dias e a estadia foi boa. O serviço deixa a desejar, acredito que seja pelo Covid. Me parece que o hotel não treina os funcionários bem, estavam meio perdidos. É um hotel de pacotes de turismo, família com crianças, com muitas atividades.
Daniel Siebel, 3-night family trip
Verified Hotels.com guest review

6/10 Good

thais, 1-night trip
Verified Hotels.com guest review

6/10 Good

DIOGO, 2-night trip
Verified Hotels.com guest review

2/10 Poor

They did inform me before I got there that all amenities were closed
1-night family trip
Verified Expedia guest review

8/10 Very good

We had a few problems at the arrival! Key was not opening the door and room with no good view from the window to outside! I know we are facing a global pandemic, but I didn’t like the way they served breakfast (we couldn’t get what we want, they served us)! The problem with the room and view was fixed right away with a better room, the problem with the key was also solved! The location was nice, it was just across the street from RUA TORRA and walking distance from main streets! They charge from BRL 30 to 35 for parking!
Mic, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Grabriel was really good and attentive. He help us , on all of our questions , Told us about very cool places to try it out . Great Job Gabriel .
1-night trip
Verified Orbitz guest review

8/10 Very good

People were very friendly!!! Victor bartender/waiter at the steak and Italian restaurant was so nice to us!! Always had a smile on his face and great customer service!!
Inaria, 4-night romance trip
Verified Orbitz guest review