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All properties in Hangzhou, Zhejiang, China
1 room, 2 adults

Four Seasons Hotel Hangzhou at West Lake

5-starFor the benefit of our customers, we have provided a rating based on our rating system.
5 Lingyin Road, Hangzhou, Zhejiang, 310013, China

Luxury hotel with full-service spa, connected to a shopping center, near Hangzhou Botanical Garden
  • Free WiFi and free parking
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • Beautiful design and setting. Like a classic Chinese garden. Beautiful walkways.Jan 9, 2020
  • Excellent stay!Dec 12, 2019

Four Seasons Hotel Hangzhou at West Lake

from €566
  • Garden View Room King Bed
  • Panorama Garden Terrace Room King
  • Premier Garden View Room King Bed
  • Lagoon Villa
  • Grand Terrace Room King
  • West Lake Villa
  • Lotus Suite
  • Garden View Room 2 Double Beds
  • Grand Terrace Room 2 Double Beds
  • Premier Garden View Room 2 Double Beds

What’s around Four Seasons Hotel Hangzhou at West Lake

Landmarks

  • In Xihu
  • Hangzhou Botanical Garden - 2 min walk
  • Yui Fei Temple - 11 min walk
  • Quyuan Park - 15 min walk
  • Su Di Causeway - 17 min walk
  • Xiling Seal Engraves Society - 18 min walk
  • Lingyin Temple - 34 min walk
  • Longjing Village - 45 min walk

Getting around

  • Hangzhou (HGH-Xiaoshan Intl.) - 26 min drive
  • Hangzhou Station - 10 min drive
  • Hangzhou East Railway Station - 12 min drive
  • Hangzhou Yuhang Station - 22 min drive

At a glance

Key facts

Hotel size

  • This hotel has 78 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-in/out
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare *

  • Free children's club

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Parking

  • Free self parking on site

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (free)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • 24-hour room service
Things to do
  • Indoor pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Fitness classes on site
  • Free bicycles on site
  • Playground on site
  • Yoga classes/instruction on site
  • Golfing nearby
  • Hiking/biking trails nearby
  • Steam room
  • Sauna
Working away
  • Business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 5543
  • Conference space size (meters) - 515
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built - 2010
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchairs available on site
Languages Spoken
  • Chinese
  • English
  • French
  • Japanese

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Espresso maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Soundproofed rooms
  • Turndown service
Things to enjoy
  • Individually decorated
  • Separate sitting area
Freshen up
  • Private bathroom
  • Separate bathtub and shower
  • Designer toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Satellite TV channels
  • IPod docking station
  • DVD player
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

The SPA has 9 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

The spa is open daily.

Dining

WLB Restaurant - Overlooking the garden, this fine-dining restaurant serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.

Jin Sha Chinese Resaurant - Overlooking the pool and garden, this restaurant serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). Reservations are required.

Recreation

On Site

  • Fitness facilities
  • Sauna
  • Steam room
  • Fitness classes on site
  • Free bicycles on site
  • Playground on site
  • Yoga classes/instruction on site

Nearby

  • Golfing nearby
  • Hiking/biking trails nearby

Four Seasons Hotel Hangzhou at West Lake’s small print

Also known as

  • Four Seasons Hangzhou West Lake
  • Four Seasons Hotel Hangzhou West Lake
  • Four Seasons Hangzhou West
  • Four Seasons Hangzhou At West
  • Four Seasons Hotel Hangzhou at West Lake Hotel
  • Four Seasons Hotel Hangzhou at West Lake Hangzhou
  • Four Seasons Hotel Hangzhou at West Lake Hotel Hangzhou

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Rollaway beds are available for CNY 292.0 per night

Buffet breakfast is offered for an extra charge of CNY 274 per person (approximately)

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Four Seasons Hotel Hangzhou at West Lake

  • Does Four Seasons Hotel Hangzhou at West Lake offer free cancellation for a full refund?
    Yes, Four Seasons Hotel Hangzhou at West Lake does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Four Seasons Hotel Hangzhou at West Lake?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Four Seasons Hotel Hangzhou at West Lake?
    Yes, there's free self parking.
  • Is there a pool at Four Seasons Hotel Hangzhou at West Lake?
    Yes, there's an indoor pool.
  • Are pets allowed at Four Seasons Hotel Hangzhou at West Lake?
    Sorry, pets aren't allowed, but service animals are welcome.
  • What are the check-in and check-out times at Four Seasons Hotel Hangzhou at West Lake?
    You can check in from 3 PM to midnight. Check-out time is noon.
  • Are there restaurants at or near Four Seasons Hotel Hangzhou at West Lake?
    Yes, there are 2 onsite restaurants.
  • What is there to do near Four Seasons Hotel Hangzhou at West Lake?
    Recommended spots to visit include Hangzhou Botanical Garden (2-min walk) and Yui Fei Temple (11-min walk), along with Quyuan Park (0.8 mi) and Su Di Causeway (0.9 mi).

Recent reviews

Exceptional 9.8 From 57 reviews

Exceptional 10.0
Hangzhou
Food and service are tip top. Concierge staff are super friendly and helpful, high English standard. The best hotel I ever stayed in Asia.
Jenny, hk3 night trip with friends
Exceptional 10.0
The wonderful stay at the 4 Seasons Hotel
It was a really good stay. The WL Bistro, we discovered ants while we were eating breakfast. The food was fantastic, though.
LIANG, cn3 night family trip
Exceptional 10.0
Superb
Quite possibly the best hotel experience I have ever had. Design, ambience, feel and finish quality were superb., but the real gem was the staff. Everywhere we went we were greeted warmly by name and the attention to detail and ensuring our every need was met was faultless. Pricey, but you get what you pay for.
Mark, hkRomance trip
Exceptional 10.0
Outstanding
One of the best hotels in the world. The facilities are amazing. The service is excellent It sets a standard for others
Johan, us1 night business trip
Exceptional 10.0
Stellar
Those rooms, and those gardens, and those pools, and that osmanthus, and that Lake — all superlative adjective-taxing though they most certainly are — are still somehow not the headline. That distinction belongs to the staff, whose professionalism, precision, perspicacity, and palpable warmth put the sheen on every one of this Leaf's five stars. Speaking of stars: a constellation of staff members beamed incessantly during our three-night stay. There were too many deeds and too many doers, alas, to name individually, but we would like to extend special appreciation to Robert and Randy for their personal efforts to enhance our stay. Finally, our sincerest gratitude and brava! to our party's Polaris, Vicky Yang, for her luminosity.
Nathan, us3 night family trip
Exceptional 10.0
Superlative
Resplendent rooms. Awesome ambiance. Stellar staff. Thank you!
us3 night family trip
Exceptional 10.0
Four seasons hospitality
Exemplary service and hospitality. We were there for our 26th anniversary and everyone went out of their way to make it extra special for us... from decorating the room ,champagne and cake to the entire staff wishing us .everything was excellent. A cut above the rest
as2 night romance trip

Four Seasons Hotel Hangzhou at West Lake

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