XO - The Heron Hotel

Photo gallery for XO - The Heron Hotel

Primary image
Outdoor pool
Outdoor pool
Outdoor pool
View from room

Overview of XO - The Heron Hotel

XO - The Heron Hotel

4.0 star property
4-star hotel with 3 restaurants, near Nairobi Hospital

7.8/10 Good

263 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
Jakaya Kikwete Road, Opposite Provincial Police Headquarters, Nairobi, 00100
Main amenities
  • Daily housekeeping
  • 3 restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Health club
  • Sauna
  • Steam room
  • Children's pool
  • Pool bar
  • 24-hour room service
  • Coffee shop/cafe
  • Spa services
For families
  • Children stay free
  • Children's pool
  • Fridge
  • Connecting/adjoining rooms available
  • Private bathroom
  • Cable/satellite TV service
Cleaning & safety
  • Cleaned with disinfectant
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • In Kilimani
  • Uhuru Park - 11 min walk
  • Nairobi Hospital - 14 min walk
  • University of Nairobi - 27 min walk
  • Kenya Railway Golf Club - 2 min drive
  • Kenyatta Mausoleum - 2 min drive
  • City Market - 2 min drive
  • City Hall - 7 min drive
  • Jeevanjee Gardens - 9 min drive
  • Nairobi Railway Museum - 2 min drive
  • Arboretum - 11 min drive

Getting around

  • Nairobi (WIL-Wilson) - 13 min drive
  • Nairobi (NBO-Jomo Kenyatta Intl.) - 23 min drive
  • Nairobi Station - 23 min drive
  • Syokimau Station - 25 min drive
  • Syokimau SGR Railway Station - 26 min drive
  • Airport shuttle (surcharge)

About this property

XO - The Heron Hotel

XO - The Heron Hotel is only 3.4 mi (5.5 km) from the airport and offers a shuttle (available 24 hours) for KES 25 per person one-way. You can indulge in deep-tissue massages, body wraps or reflexology, and BASHASHA, one of 3 restaurants, serves light fare. An outdoor pool, a poolside bar and a health club are other highlights at this upmarket hotel. The helpful staff and central location get good marks from fellow travellers.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
This information is provided by our partners.

At a glance

Hotel size

  • 108 rooms


  • Check-in time from 2:00 PM until midnight
  • Minimum check-in age – 18
  • Check-out time is 10 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • One child (3 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)


  • No pets or service animals allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free on-site self-parking
  • Wheelchair-accessible parking on site


  • Airport shuttle (available 24 hours)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10 AM
  • 3 restaurants
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • BBQs
  • 24-hour room service
  • Snack bar/deli

Taking the kids

  • Children stay free
  • Children's pool
  • Children's menu

What to do

  • Fitness classes
  • Golfing nearby

Working away

  • Business centre
  • Meeting room
  • Conference centre


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop


  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Health club
  • An outdoor pool
  • Spa services
  • Sauna
  • Steam room


  • Lift
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Accessible bath

Languages spoken

  • English
  • Swahili

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Bathrobes

Sleep well

  • Soundproofed rooms
  • Turndown service
  • Alarm clock
  • Premium bedding

What to enjoy

  • Individually furnished

Freshen up

  • 2 bathrooms
  • Shower only
  • Free toiletries
  • Hairdryer
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Fridge
  • Free bottled water


  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features


Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including reflexology.


BASHASHA – This coffee shop specialises in regional cuisine and only serves light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).
CASBAH – This bar serves lunch and dinner. Happy hour is offered. Open daily.
MDALASINI – This fine-dining restaurant serves breakfast, lunch, dinner and light fare. A children's menu is available. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of KES 1500 per person (approximately)
  • Airport shuttle service is offered for an extra charge of KES 25 per person (one-way)
  • Late checkout can be arranged for an extra charge

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Pool access available from 6:00 AM to 6:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place and staff at the property wear personal protective equipment.


The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property accepts credit cards, debit cards and cash.

Also known as

Heron Portico Hotel Nairobi
Heron Portico Hotel
Heron Portico Nairobi
Heron Portico
Heron Hotel Nairobi
The Heron Portico
XO The Heron Hotel
XO - The Heron Hotel Hotel
XO - The Heron Hotel Nairobi
XO - The Heron Hotel Hotel Nairobi

Frequently asked questions

Overall score and ratings






Staff & service




Property conditions & facilities



6/10 Good

stephen, 2-night trip
Verified Expedia guest review

8/10 Very good

The staff was very attentive and helpful. Room was spacious
Derrick, 4-night trip
Verified Expedia guest review

4/10 Fair

OK but not ideal for a good night's sleep
Whilst architecturally some nice touches, hotel did not send transfer for airport pick-up. When called, they said had no record. Not the case though. Most frustrating. Service was slow, albeit staff most friendly. Biggest issue was noise. The rooms are not well soundproofed at all. Very lo Iittle sleep.
CONOR, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Friendly staff,clean,good food and conveniently located near Nairobi CBD.
Francis, 1-night trip
Verified Hotels.com guest review

4/10 Fair

No hot water, poor internet.
Internet was terrible. No hot water. I didn't take a hot shower for 3 days.
Malgorzata, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful place
5 Star with 5 stars in reserved......period
david, 5-night business trip
Verified Hotels.com guest review

8/10 Very good

Staff and service was amazing here. But the internet was really slow in my room and kept disconnecting. The food also takes forever to come to your room and the water completely turned off on my last day here. Other than that it was a very pleasing stay but not exceptional
Abdi, 3-night trip
Verified Expedia guest review

8/10 Very good

3-night trip
Verified Expedia guest review

6/10 Good

Worn out and old. It takes hours for reception to answer calls
Ham, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

7-night trip
Verified Expedia guest review