Why I cannot be certain, I'm pretty sure the family in the almost empty bar on the night we stayed, blaring their videos and music on a collection of mobile phones, and then ordering pizzas and eating them in the bar, were "guests of the nation". Same with a couple of the families taking everything at the buffet next morning causing us to wait for fresh food. The so called award winning restaurant, there are certificates in the lobby, most recent 6 years ago, saying they had won an award. What have they being doing for last 6 years.... We didn't eat in there, ate in bar listening to the videos and music on the aforesaid phones. The ensuite had not been cleaned out from previous guests, pictures missing from wall in bedroom, a general air of not caring anymore. Don't see how it is four star!