El Castell de Ciutat - Relais & Chateaux

Photo gallery for El Castell de Ciutat - Relais & Chateaux

Primary image
Indoor pool, outdoor pool
Indoor pool, outdoor pool
Indoor pool, outdoor pool
Superior Room, Terrace | Terrace/patio

Overview of El Castell de Ciutat - Relais & Chateaux

El Castell de Ciutat - Relais & Chateaux

4.0 star property
4-star hotel in La Seu d'Urgell with 2 restaurants and spa

8.8/10 Fabulous

52 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
Map
Ctra. N 260 - Km 229, La Seu d'Urgell, 25700
Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool and outdoor pool
  • Breakfast available
  • Ski storage
  • Fitness centre
  • Sauna
  • Steam room
  • Free use of bicycles
  • Spa tub
  • Pool bar
For families
  • Cots/infant beds (surcharge)
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping

Choose dates to view prices

About this area

Getting around

  • La Seu d'Urgell (LEU) - 10 min drive
  • Perpignan (PGF-Perpignan - Rivesaltes Intl.) - 133 min drive

About this property

El Castell de Ciutat - Relais & Chateaux

4-star hotel in a rural location
You can look forward to a poolside bar, a terrace and a garden at El Castell de Ciutat - Relais & Chateaux. Adventurous travellers may like the hiking/biking trails at this hotel. Treat yourself to a manicure/pedicure, hydrotherapy or a massage at the on-site spa. Enjoy local cuisine and more at the two on-site restaurants. Stay connected with free in-room WiFi, and guests can find other amenities, such as a library and dry cleaning/laundry services.
You'll also find perks such as:
  • An indoor pool and an outdoor pool
  • Free self-parking
  • Buffet breakfast (surcharge), free bike hire and laundry services
  • Free newspapers, multilingual staff and luggage storage
  • Guest reviews speak well of the dining options, pool and helpful staff
Room features
All 38 rooms have comforts, such as premium bedding and climate-controlled air conditioning, in addition to thoughtful touches, such as free minibar items and dressing gowns.
More conveniences in all rooms include:
  • Rollaway/extra beds (surcharge) and cots/infant beds (surcharge)
  • Bathrooms with bidets and free toiletries
  • 24-inch TVs with digital channels
  • Daily housekeeping and desks

Languages

Arabic, Catalan, English, French, German, Italian, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe Tourism Certified (Spain)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 38 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time starts at 2:00 PM
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets allowed (dogs and cats only, 2 per room)*

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)

What to do

  • Hiking/biking trails
  • Golf lessons nearby
  • Kayaking nearby
  • Skiing lessons nearby

Working away

  • 4 meeting rooms
  • Conference centre

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Free bike hire
  • Ski storage

Facilities

  • 1 building/tower
  • Built in 1973
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Fireplace in lobby
  • Fitness centre
  • An outdoor pool
  • An indoor pool
  • Full-service spa
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room

Languages

  • Arabic
  • Catalan
  • English
  • French
  • German
  • Italian
  • Portuguese
  • Spanish

Room amenities

Be entertained

  • 24-inch TV
  • Digital TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Free stocked minibar
  • Dressing gowns and slippers

Sleep well

  • Blackout curtains
  • Premium bedding
  • Cot/infant bed (surcharge)
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Bidet
  • Free toiletries
  • Hairdryer

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

The on-site spa has massage/treatment rooms. Services include massages and manicures and pedicures. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including hydrotherapy.

Dining

Restaurante Tapies – This fine-dining restaurant specialises in local cuisine and serves lunch and dinner.
Restaurante Katia – This restaurant specialises in local cuisine.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 1.32 per person, per night, up to 7 nights. This tax does not apply to children under 17 years of age.

Optional extras

  • Buffet breakfast is offered for an extra charge of EUR 18 per person (approximately)

Children & extra beds

  • Cots/infant beds are available for EUR 15.0 per day
  • Rollaway beds are available for EUR 50 per night

Pets

  • Pets are allowed for an extra charge of EUR 20 per pet, per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; masks are required in public areas.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) guidelines.

Policies

This property does not have lifts.

This property accepts major credit cards. Cash is not accepted.

Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.

Also known as

El Castell Ciutat Hotel La Seu d'Urgell
El Castell Ciutat Hotel
El Castell Ciutat La Seu d'Urgell
El Castell Ciutat
El Castell De Ciutat Spain/Catalonia
El Castell De Ciutat Hotel La Seu d`Urgell
El Castell Ciutat Relais & Chateaux Hotel
El Castell de Ciutat Relais Chateaux
El Castell de Ciutat - Relais & Chateaux Hotel
El Castell de Ciutat - Relais & Chateaux La Seu d'Urgell
El Castell de Ciutat - Relais & Chateaux Hotel La Seu d'Urgell

Frequently asked questions

Does El Castell de Ciutat - Relais & Chateaux offer free cancellation for a full refund?
Yes, El Castell de Ciutat - Relais & Chateaux does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at El Castell de Ciutat - Relais & Chateaux?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at El Castell de Ciutat - Relais & Chateaux?
Yes, there's an indoor pool and an outdoor pool.
Are pets allowed at El Castell de Ciutat - Relais & Chateaux?
Yes, dogs are welcome, with a limit of 2 per room. There's a charge of EUR 20 per pet, per night.
Is parking offered on site at El Castell de Ciutat - Relais & Chateaux?
Yes, there's free self parking.
What are the check-in and check-out times at El Castell de Ciutat - Relais & Chateaux?
You can check in starting at 2:00 PM. Check-out time is noon.
What is there to do at El Castell de Ciutat - Relais & Chateaux and nearby?
Have fun with on-site activities such as mountain biking and hiking. Indulge in a treatment at the spa and soothe your senses in the hot tub. El Castell de Ciutat - Relais & Chateaux also has an outdoor pool and a sauna, as well as a steam room and a garden.
Are there restaurants at or near El Castell de Ciutat - Relais & Chateaux?
Yes, there are 2 on-site restaurants, featuring local cuisine. Nearby restaurants include Arbeletxe (15-min walk), Hostal Vell (2.1 mi) and Restaurant L'estanc (3.2 mi).
What's the area around El Castell de Ciutat - Relais & Chateaux like?
El Castell de Ciutat - Relais & Chateaux is located a short 5-minute walk from Torre Solsona.

Overall score and ratings

8.8

Fabulous

9.0/10

Cleanliness

8.9/10

Staff & service

9.6/10

Amenities

8.3/10

Property conditions & facilities

2.0/10

Eco-friendliness

2/10 Poor

Hotel was closed. The Hotels.com Gold team failed
We arrived at the hotel to find it was closed.Notice on the door saying closed until 15 Sept 2021. I rang the Hotels. com Gold Team expecting them to sort a credit for this booking and for them to find us another hotel in the vicinity. The person answering the phone couldn't help and said he'd put me through to their rebooking team. After 40 mins of listening to on hold music...the line disconnected. I began the process again. I explained to the person answering the phone that I just spent 40 mins waiting to speak to the rebooking team,they apologized and said they'd put me through straight away...40 mins later the phone disconnected. I tried again,this time I asked for the agent to cancel my booking and refund me so I could make other arrangements. The said they could cancel the booking but there would be no refund as the date for free cancellation had past! I repeated the hotel is closed and I shouldn't be charged for anything. I was told the only thing he could do was put me through to the rebooking team. And guess what the phone disconnected after 40 mins . Nearly 3 hours after arriving at a closed hotel . I gave up on the Hotels.com Gold Team and made my own arrangements. Once settled in an open hotel I tried to contact hotels.com again on their chat system. The system said it couldn't help and they'd put me through to someone who could. Three days later and after leaving my phone number I'm still waiting a response..perhaps this review will prompt a response!
ann, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great stay!
Jorge, 2-night trip with friends
Verified Hotels.com guest review

8/10 Very good

2-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

expedia, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Aviv, 1-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

A high-end hoteol, not in a modern style; rather, an older, classic style. Wood, furniture, carpet in the room, turn-dwn service in the evening - that kind of thing. Lovely! The staff were friendly and helpful - overall lovely!
2-night romance trip
Verified Expedia guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

10/10 Exceptional

3-night trip
Verified Expedia guest review

10/10 Exceptional

We started our trip to Spain at El Castell de Ciutat. After a beautiful drive through the countryside, after landing in BCN, we were greeted by gracious staff, at the gorgeous hotel. We were jet lagged, but the hotel staff helped us orient to our new location with helpful advice and wonderful service. We had lunch in the hotel's restaurant, and were NOT disappointed. Delicious! Over the next three days we enjoyed the views, the food, the pool, and the surrounding towns. When we moved on to our next hotel, we couldn't help but be disappointed by comparison to El Castell de Ciutat! HIGHLY RECOMMEND!
Kathryn, 2-night trip
Verified Expedia guest review