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Grand Hyatt Macau

Photo gallery for Grand Hyatt Macau

Exterior
Outdoor pool
Outdoor pool
Minibar, in-room safe, free WiFi, bed sheets
Premier Suite | Minibar, in-room safe, free WiFi, bed sheets

Overview of Grand Hyatt Macau

Grand Hyatt Macau

5.0 star property
Luxury Cotai hotel with full-service spa, connected to a shopping centre

9.0/10 Superb

1,000 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
The price is €118
Price available on 09/12/2022
Map
City Of Dreams, Estrade Do Istmo Cotai, Cotai
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Free area shuttle
  • Free casino shuttle
  • Free ferry terminal shuttle
  • Outdoor tennis court
  • Fitness centre
  • Steam room
  • Valet parking
For families
  • Children stay free
  • Children's pool
  • Playground on site
  • Children's club (surcharge)
  • Private bathroom
  • Separate bath and shower

Room options

About this area

Getting around

  • Macau (MFM-Macau Intl.) - 10 min drive
  • Zhuhai (ZUH-Jinwan) - 44 min drive
  • Hong Kong International Airport (HKG) - 65 min drive
  • Free local area shuttle
  • Airport shuttle (surcharge)
  • Free ferry terminal shuttle
  • Free casino shuttle

Restaurants

  • The Tasting Room - 6 min walk
  • Jade Dragon - 6 min walk
  • La Chine - 9 min walk
  • Feast - 11 min walk
  • CUPPACOFFEE - 15 min walk

About this property

Grand Hyatt Macau

Grand Hyatt Macau is only 3 mi (4.8 km) from the airport and offers a shuttle (available 24 hours) for MOP 520 per vehicle one-way. Guests can visit the spa to indulge in deep-tissue massages, body wraps or facials, and Chinese cuisine is served at Beijing Kitchen, which is open for lunch and dinner. Other features of this luxurious hotel include an outdoor pool, a poolside bar and a fitness centre. The overall value and comfortable guest rooms get great marks from fellow travellers.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, Korean

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of GBAC STAR (Hyatt)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 791 rooms
  • Arranged over 37 floors

Arriving/Leaving

  • Check-in time from 3 PM until midnight
  • Minimum check-in age – 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • Children's club*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • On-site self-parking (MOP 960 per day)
  • On-site valet parking (MOP 1440 per day)
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle on request (available 24 hours a day)*
  • Free ferry terminal shuttle

Off-site

  • Free area shuttle
  • Free casino shuttle

Other information

  • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:30 AM–11 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Children's club (surcharge)
  • Children's pool
  • Free local shuttle
  • Playground

What to do

  • Shopping

Working away

  • 24-hour business centre
  • 8 meeting rooms
  • Conference space (86112 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services

Facilities

  • 2 buildings/towers
  • Built in 2009
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Fitness centre
  • An outdoor pool
  • Full-service spa
  • Hot tub
  • Outdoor tennis court
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Lift
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Grab bar near toilet
  • Bathroom emergency pull cord

Languages

  • Chinese (Cantonese)
  • Chinese (Mandarin)
  • English
  • Korean

Room amenities

Be entertained

  • DVD player
  • 42-inch LCD TV
  • Cable TV channels
  • Streaming services
  • Films for purchase
  • CD player

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Espresso maker
  • Dressing gowns and slippers
  • Children's slippers

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Separate bath and shower
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free newspapers
  • Free WiFi and wired Internet
  • Free local calls
  • Electrical adapters/chargers

Food and drink

  • Free bottled water
  • High chair

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Isala Spa has 15 treatment rooms, including rooms for couples. Services include deep-tissue massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a steam room.

The spa is open selected days. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Dining

Beijing Kitchen – This restaurant specialises in Chinese cuisine and serves lunch and dinner. Reservations are required.
Mezza9 Macau – Overlooking the pool, this buffet restaurant specialises in international cuisine and only serves dinner. Reservations are required. Open daily.
Lobby Lounge – This café specialises in international cuisine and serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

Fees & policies

Refundable deposits

  • Deposit: MOP 1000.00 per night

Optional extras

  • Buffet breakfast is offered for an extra charge of MOP 316.8 for adults and MOP 158.4 for children (approximately)
  • Airport shuttle service is offered for an extra charge of MOP 520 per vehicle (one-way. Maximum occupancy 4)

Children & extra beds

  • Children's club access is available for an extra charge

Parking

  • Self-parking costs MOP 960 per day
  • Valet parking costs MOP 1440 per day

Pool, spa, & gym (if applicable)

  • Guests under 16 years old are not allowed in the spa, and guests under 16 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt) guidelines.

Policies

This property accepts credit cards and cash.

Also known as

Grand Hyatt Macau Hotel Cotai
Grand Hyatt Macau Hotel
Grand Hyatt Macau Cotai
Grand Hyatt Macau
Grand Hyatt Macau Hotel
Grand Hyatt Macau Cotai
Grand Hyatt Macau Hotel Cotai

Frequently asked questions

Does Grand Hyatt Macau offer free cancellation for a full refund?
Yes, Grand Hyatt Macau does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Grand Hyatt Macau?
As of 8 December 2022, prices found for a 1-night stay for 2 adults at Grand Hyatt Macau on 9 December 2022 start from €118, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Grand Hyatt Macau?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Grand Hyatt Macau?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Grand Hyatt Macau?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Grand Hyatt Macau?
Yes. Self-parking costs MOP 960 per day. Valet parking costs MOP 1440 per day.
Is an airport shuttle service offered by Grand Hyatt Macau?
Yes, an airport shuttle is available. The charge is MOP 520 per vehicle one-way.
What are the check-in and check-out times at Grand Hyatt Macau?
You can check in from 3 PM - midnight. Check-out time is 11 AM.
Is there an on-site casino at Grand Hyatt Macau?
No, this hotel doesn't have a casino, but The Londoner Macao (2-min walk) and Venetian Macao Casino (3-min walk) are both nearby.
What is there to do at Grand Hyatt Macau and nearby?
Practise your swing on the tennis courts. Indulge in a treatment at the spa and soothe your senses in the hot tub. Grand Hyatt Macau also has an outdoor pool and a steam room, as well as spa services.
Are there restaurants at or near Grand Hyatt Macau?
Yes, Beijing Kitchen offers Chinese cuisine and pool views. Nearby restaurants include The Tasting Room (6-min walk), Jade Dragon (6-min walk) and La Chine (9-min walk).
Does Grand Hyatt Macau have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
What's the area around Grand Hyatt Macau like?
Grand Hyatt Macau is a short 1-minute walk from City of Dreams and 3 minutes' walk from Venetian Macao Casino.

Overall score and ratings

9.0

Superb

9.2/10

Cleanliness

9.1/10

Staff & service

8.8/10

Amenities

9.1/10

Property conditions & facilities

9.2/10

Eco-friendliness

8/10 Very good

Fountain view
The fountain view is fantastic, hope I can have the same view on my next visit, probably with my whole family.
Dal Connie, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Wah Yau, 4-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Patricia, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Fuk Cheung, 1-night trip
Verified Hotels.com guest review

8/10 Very good

1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Sammy, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Good for option
Room a bit dated. Bed is not too comfort as 5 star standard.
1-night family trip
Verified Hotels.com guest review

8/10 Very good

2-night trip
Verified Hotels.com guest review

4/10 Fair

The restaurant guest is impolite and the waiting time is long.
1-night trip
Verified Expedia guest review

10/10 Exceptional

Fresh fruit daily. Prompt answers to questions. The lounge should be opened twenty four hours for quest use. I like to people watch. All staff that I had contact with went out of their way to accommodate my requests. Daily newspaper was nice but,the Wall Street Journal was not available.
DonaldDavis, 12-night romance trip
Verified Expedia guest review