Pueblo Bonito Emerald Luxury Villas & Spa - All Inclusive

Photo gallery for Pueblo Bonito Emerald Luxury Villas & Spa - All Inclusive

Primary image
On the beach
On the beach
Outdoor pool, pool umbrellas, pool loungers
Terrace/patio

Overview of Pueblo Bonito Emerald Luxury Villas & Spa - All Inclusive

Pueblo Bonito Emerald Luxury Villas & Spa - All Inclusive

4.5 star property
Mazatlán beachfront property with 5 restaurants, spa

7.8/10 Good

15 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Kitchen
Map
Avenida Ernesto Coppel Campan S/N, Mazatlán, SIN, 82110
Main amenities
  • Daily housekeeping
  • On the beach
  • 5 restaurants and 4 bars/lounges
  • Full-service spa
  • Outdoor pool
  • 2 outdoor tennis courts
  • Fitness centre
  • Sauna
  • Spa tub
  • Pool bar
  • Swim-up bar
  • 24-hour room service
Feel at home
  • Free cots/infant beds
  • Babysitting (surcharge)
  • 3 bedrooms
  • Kitchen
  • Private bathroom
  • Private pool
Cleaning & safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • On the beach
  • The Mazatlan Malecón - 26 min drive
  • Mazatlan Aquarium - 26 min drive
  • Plaza Machado - 29 min drive
  • Olas Altas Beach - 29 min drive

Getting around

  • Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.) - 11 min drive
  • Airport shuttle (surcharge)

About this property

Pueblo Bonito Emerald Luxury Villas & Spa - All Inclusive

Pueblo Bonito Emerald Luxury Villas & Spa - All Inclusive is a great choice for your beach stay in Mazatlán. The outdoor pool provides fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and aromatherapy. Dining choices include 5 restaurants, and the 4 bars/lounges are great places to grab a cold drink. A poolside bar and a fitness centre are offered, and in-room conveniences at this luxurious property include fridges and microwaves.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 7 rooms
  • Arranged over 1 level

Arriving/Leaving

  • Check-in time from 4:00 PM until midnight
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests will receive an email 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival
  • Guests will receive an email from the property 2 weeks prior to arrival with online check-in information.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas (4-device limit)
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • On-site parking is limited

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • 5 restaurants
  • 4 bars/lounges
  • Poolside bar
  • Swim-up bar
  • BBQs
  • 24-hour room service

Travelling with children

  • Babysitting (surcharge)

What to do

  • On the beach
  • Tennis
  • Shopping
  • Access to nearby outdoor pool

Working away

  • Business centre
  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Pool loungers
  • Pool umbrellas

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness centre
  • An outdoor pool
  • Full-service spa
  • Hot tub
  • 2 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms

Accessibility

  • Lift
  • Wheelchair-accessible path to lift
  • Visual fire alarm
  • Well-lit path to entrance
  • Step-free path to entrance

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • Plasma television
  • Premium cable channels
  • Films for purchase

Home comfort

  • Air conditioning
  • Iron/ironing board
  • Window screens

Sleep well

  • 3 bedrooms
  • Free cot/infant bed
  • Bed sheets provided

What to enjoy

  • Private pool
  • Separate dining area
  • Separate sitting area

Freshen up

  • 3 bathrooms
  • Separate bath and shower
  • Free toiletries
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Fridge
  • Microwave
  • Kitchen
  • Hob
  • Oven
  • Cookware, dishes and utensils
  • Dishwasher

More

  • Daily housekeeping
  • In-room safe

Special features

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Spa

Armonia Spa has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 40 per person (roundtrip)
  • Late checkout can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge
  • Airport shuttle service for children costs USD 40 (roundtrip)

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities.

Contactless check-out is available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global).

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a smoke detector and a security system on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

Emerald Estates All Inclusive Mazatlan
Pueblo Bonito Emerald Luxury Villas All Inclusive Mazatlan
Emerald Estates Mazatlan
Pueblo Bonito Emerald Luxury Villas All Inclusive
Pueblo Bonito Emerald Luxury Villas Spa All Inclusive

Frequently asked questions

Overall score and ratings

7.8

Good

9.3/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.7/10

Eco-friendliness

8/10 Very good

SELENE L, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

Excellent service. Great food. Just not much to do on site. No entertainment besides a couple of nights of live music at Kelly’s bar. No night club/dancing. No on site water activities. No basketball courts. We did make use of the volleyball and tennis courts however more options for teenagers would have been nice. Also only 2 options for restaurants (buffet or the bistro which is sit down menu ) you can order from the pool side as well though which was nice for lunches. We stayed in a villa which was beautiful and very nice to have our own pool. Overall it is a beautiful resort with amazing staff. I would highly recommend for more of a relaxation vacation just not a great option for those that like to keep busy (with teenagers) unless you plan to go to town a few times.
Nicole, 6-night family trip
Verified Expedia guest review

2/10 Poor

Marcela, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

The food was amazing. Staff was very helpful. The city of Mazatlán was overall a very entertaining and fun city.
3-night family trip
Verified Expedia guest review

10/10 Exceptional

4-night trip
Verified Orbitz guest review

8/10 Very good

4-night trip
Verified Expedia guest review

8/10 Very good

Emerald Estates nice stay with caveat
Big resort with beautiful pools to choose from and nice grounds. Villas were very spacious and super clean. Tennis courts in good conditions and with a pro on site. Restaurants were crowded. Watch out for the water and food with fresh water. We both went home with Montezuma's Revenge.
Verified Hotels.com guest review

10/10 Exceptional

Exelente
Expedia relocation, 3-night trip
Verified Hotels.com guest review

2/10 Poor

pedro, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

Todo muy bien, faltaría mejorar la calidad de algunos alimentos ofrecidos en el menú.
Enrique, 2-night family trip
Verified Expedia guest review