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Aparthotel

Hotel Colonial Playa del Carmen

Property class: 3.5
Aparthotel with outdoor pool, near Playa del Carmen Main Beach

Choose dates to view prices

In the heart of Playa del Carmen, Hotel Colonial offers a warm welcome with an outdoor pool and free in-room WiFi. Explore nearby Xplor Theme Park or unwind in the lobby near the TV. With helpful multilingual staff, car rentals on site, tour assistance and luggage storage for convenience.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • 24/7 front desk
  • Non-smoking

Main amenities (12)

  • 130 smoke-free apartments
  • Daily housekeeping
  • Outdoor pool
  • Breakfast available
  • Meeting rooms
  • 24-hour front desk
  • Air conditioning
  • Car hire on-site
  • Multilingual staff
  • Luggage storage
  • Tour/ticket assistance
  • TV in a common area

Feel at home (6)

  • Private bathroom
  • Television
  • Daily housekeeping
  • Lift
  • Outdoor swimming pools
  • Free toiletries
The current price is €42
includes taxes & fees
19 Apr - 20 Apr

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Suite

Suite

Suite

  • 50 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Single Sofa Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room

Standard Room

Standard Room

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Desk, free WiFi, bed sheets

Deluxe Room

  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room

Double Room

Double Room

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

Desk, free WiFi, bed sheets

Deluxe Double Room

  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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About the area

Map
Playa del Carmen, QROO

What's nearby

  • Quinta Avenida - 5 min walk - 0.4 km
  • Playa del Carmen Main Beach - 6 min walk - 0.6 km
  • Central Square - 6 min walk - 0.6 km
  • Playa del Carmen Maritime Terminal - 8 min walk - 0.7 km
  • Playacar Beach - 8 min walk - 0.7 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 47 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.3 miles/19.8 km

Restaurants

  • ‪Osteria De Roma - ‬3 min walk
  • ‪La Brocherie - ‬3 min walk
  • ‪Tacos Gomez - ‬2 min walk
  • ‪Romeo Trattoria Pizzeria - ‬2 min walk
  • ‪Asadero El Pollo - ‬1 min walk

About this property

Hotel Colonial Playa del Carmen

Hotel Colonial Playa del Carmen offers a great location, putting you within a short 10-minute walk of Quinta Avenida and Playa del Carmen Main Beach. Guests can enjoy the outdoor pool, and cooked-to-order breakfast is available daily. Also, Playacar Beach and Playa del Carmen Maritime Terminal are within a short 10-minute walk. Fellow travellers love the helpful staff and location.

At a glance

DONE

Property size

    • 130 apartments
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: 6:00 PM
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is 11:30 AM
    • Contactless check-out
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cots (infant beds)
PETS

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free Wi-Fi in rooms (speed: 25+ Mbps)
LOCAL_PARKING

Parking

    • No on-site parking
VPN_KEY

Other information

    • Smoke-free property

Property amenities

Pool/Spa

  • Outdoor pool

Internet

  • Free Wi-Fi, with a speed of 25+ Mbps

Parking and transport

  • No on-site parking available
  • On-site car hire

Dining

  • Cooked-to-order breakfast available for a fee daily 7:30 AM–12:30 PM: MXN 135 for adults and MXN 135 for children

Bedrooms

  • Bed sheets provided

Bathrooms

  • Shower
  • Soap
  • Free toiletries
  • Shampoo
  • Towels provided
  • Toilet paper

Entertainment

  • 20-inch TV with satellite service
  • TV in a common area

Work spaces

  • meeting rooms
  • Desk

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Lift door width (centimetres): 150
  • Smoke-free property

Services and conveniences

  • Tour/ticket assistance
  • Daily housekeeping
  • Multilingual staff
  • Phone
  • Luggage storage
  • Banquet hall
  • Change of towels (on request)
  • 24-hour front desk

Location highlights

  • In the city centre

Things to do

  • Golf nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • Fire extinguisher
  • First aid kit
  • Window guards

General

  • 130 rooms
  • 4 floors
  • 2 buildings
  • Built in 2008
  • Colonial architecture

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately MXN 135 for adults and MXN 135 for children

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 9:00 PM
  • Children under 12 years old are not allowed in the swimming pool without adult supervision

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
Noise-free guestrooms cannot be guaranteed.
Only registered guests are allowed in the guestrooms.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
Host has not indicated whether there is a smoke detector on the property.
Guests can rest easy knowing that there's a fire extinguisher, a first aid kit and window guards on-site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property collects a 1.50 USD environmental tax at check-in.
Property Registration Number 008-007-004914/2025
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Also known as

Playa Carmen Hotel H&A
Hotel H&A
Playa Carmen H&A
SC Hotel Playa del Carmen
Colonial Del Carmen Del Carmen
Hotel Colonial Playa del Carmen Aparthotel
Hotel Colonial Playa del Carmen Playa del Carmen
Hotel Colonial Playa del Carmen Aparthotel Playa del Carmen

Frequently asked questions

Is there a pool at Hotel Colonial Playa del Carmen?

Yes, there's an outdoor pool. Guests have pool access from 9:00 AM to 9:00 PM.

Are pets allowed at Hotel Colonial Playa del Carmen?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Hotel Colonial Playa del Carmen?

Sorry, there's no on-site parking at Hotel Colonial Playa del Carmen.

What are the check-in and check-out times at Hotel Colonial Playa del Carmen?

Check-in start time: 3:00 PM; check-in end time: 6:00 PM. Check-out time is 11:30 AM. Contactless check-out is available.

What is there to do at Hotel Colonial Playa del Carmen and nearby?

Hotel Colonial Playa del Carmen has an outdoor pool.

What's the area around Hotel Colonial Playa del Carmen like?

Hotel Colonial Playa del Carmen is in Downtown Playa del Carmen, a short 6-minute walk from Playa del Carmen Main Beach and 4 minutes' walk from Quinta Avenida. Travellers love the aparthotel's prime location.

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Reviews

Hotel Colonial Playa del Carmen Reviews

7.8

Good

8.4

Cleanliness

7.8

Location

7.6

Staff & service

7.6

Property conditions & facilities

Popular mentions

Room
Location
Beach
Service staff
Value
Lobby
Store
Refrigerator
Elevator
Family friendly

Reviews

Verified

10/10 Exceptional

Clean room, good location
Janice, 1-night trip
Verified

10/10 Exceptional

Great Hotel , clean , safe , close to beach and shopping . Will definitely be back
Elizabeth Charmaine, 13-night trip
Verified

10/10 Exceptional

Liked it
Stanley, 3-night trip
Verified

10/10 Exceptional

Great place!!
ronald, 1-night trip
Verified

6/10 Good

The room was ok, kinda loud with construction workers working which I didn’t know about until check in time which I couldn’t do anything about! Front desk staff were giggling at me because I didn’t know Spanish! No ice machine on property, no face towel and water pressure was weak at best. Probably won’t stay there again!
Jerry, 3-night trip
Verified

6/10 Good

well, unfortunately, I'm allergic to chlorine so having a pool in the middle of the building and having every single door open onto the pool with zero other ventilation in my humble opinion was not a great design, but it's your choice and I hope you're happy with it
Anthony, 1-night trip
Verified

10/10 Exceptional

Very quiet and clean
Ron, 1-night trip
Verified

8/10 Very good

The rooms were clean, spacious, and serviced daily, which we really appreciated. We stayed in Room 205, and unfortunately, the bathroom had a noticeable sewer smell. When we mentioned it to the receptionist, there seemed to be a misunderstanding, and we were informed the hotel was fully booked, so changing rooms wasn’t an option. There was also construction happening during the day, and as a result, the pool couldn’t be used because small white debris was falling into the water. That said, the staff were fantastic, and the location was excellent — both definite highlights of our stay. I would have happily given 5 stars if not for the bathroom odor issue. Overall, I still totally recommend this place and believe it’s a great option, especially because of the service and location.
Tarsem, 4-night trip
Verified

8/10 Very good

My stay was great
MARIA ELENA, 10-night trip
Verified

2/10 Poor

Rude staff, no towels, no blankets, dirty room
Edwin, 1-night trip
Verified

8/10 Very good

Great location...near stores and restaurants...close to the beach....
James, 9-night trip
Verified

10/10 Exceptional

Nice pool in the middle of the hotel. Spacious rooms.
Ivan, 1-night trip
Verified

2/10 Poor

Staff extremely rude, didn’t speak English, told me to come back because they were busy, so we couldn’t even check in and wasted our money . Terrible customer experience
Gennadi, 1-night trip
Verified

8/10 Very good

The room was clean, the AC worked perfectly, the staff was friendly, the only issue was the shower head needs to be cleaned or replaced. Very kittle waste for the shower
Marlin, 1-night trip
Verified

10/10 Exceptional

I was happy with this staying, the room was cleaned every day. Great location and staff. Good value for this money.
Anna, 7-night trip
Verified

6/10 Good

Beautiful hotel in the old style.
Vivian, 7-night trip
Verified

10/10 Exceptional

Very good place to stay!! Friendly staff! Close to the beach! Close to big and small stores and shops! And the main pearl of the hotel it is Jess from reception!!!
Yuliia, 11-night trip
Verified

10/10 Exceptional

LOVED IT
Esme, 3-night trip
Verified

8/10 Very good

Overall good hotel, convenient location, amazing pool, clean room. But room 206 air conditioning was not good. Amazing staff
Marcos, 1-night trip
Verified

10/10 Exceptional

Its a good hotel for the price, staff is friendly and professional, and very easy to deal with.
Dinesh, 1-night trip
Verified

10/10 Exceptional

The location was perfect and stay was great staff very friendly and room was decent! Just needed the water to be warmer in the showers but overall wonderful stay would recommend to my friends will be back thanks 🙌👌🙏
Liliana, 14-night trip
Verified

10/10 Exceptional

I have stayed at this hotel for 6 times since 2017 and love it the location is amazing it’s clean safe and very affordable the restaurant next door has a great menu with great prices budget friendly place and good service thanks for having us here again and again 😘❤️😊
Shawn, 7-night trip
Verified

10/10 Exceptional

Hotel staff was very helpful and friendly. Many food options located very close. The cleaning staff were great and thorough.
Chance, 2-night trip
Verified

10/10 Exceptional

Very great for the price good ac and my family loved the pool, the location is also very good super close to the beachand walmart.
Aaron, 6-night trip
Verified

8/10 Very good

Affordable and close by everything.
Richard, 2-night trip