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All properties in Cardiff, Wales, United Kingdom

Citrus Hotel Cardiff by Compass Hospitality

City-center hotel, steps from Cardiff Motorpoint Arena

  • Free WiFi
From
€52

Image gallery

  • Triple Room - Guest Room
  • Triple Room - Guest Room
  • (Top Floors) Deluxe Twin room with City view - City View
  • Standard Double Room - Bathroom
  • Triple Room - Guest Room
Triple Room - Guest Room. Image 1 of 51.
1 / 51Triple Room - Guest Room
Bute Terrace, Cardiff, CF10 2FE, Wales, United Kingdom
8.0.Very Good.
  • Staff very helpful and friendly.I was a little disappointed with the view. There is a…

    Sep 8, 2019

  • Reception staff very friendly the room was clean ad a good size. However the room was…

    Jul 23, 2021

See all 234 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Convenient
Shopping
Dining options
Easy parking
  • Parking available
  • Free WiFi
  • Non-smoking

Property highlights

Main amenities

  • 81 smoke-free guestrooms
  • Daily housekeeping
  • Breakfast available
  • Self parking
  • 24-hour front desk
  • Coffee/tea in a common area

For families

  • Private bathroom
  • Television
  • Free toiletries
  • Hydromassage showerhead
  • Daily housekeeping
  • Coffee/tea maker

What’s around

  • In Cardiff City Centre
  • Cardiff Motorpoint Arena - 1 min walk
  • Cardiff Castle - 11 min walk
  • Principality Stadium - 11 min walk
  • St. David's Hall - 8 min walk
  • Cardiff Metropolitan Cathedral of St David - 3 min walk

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Enter dates for 2 guests

Guests
  • Standard Double Room
  • Standard Twin Room
  • Family Room
  • Triple Room
  • (Top Floors) Deluxe King room with City view
  • (Top Floors) Deluxe Twin room with City view

Location

Bute Terrace, Cardiff, CF10 2FE, Wales, United Kingdom
  • In Cardiff City Centre
  • Cardiff Motorpoint Arena - 1 min walk
  • Cardiff Castle - 11 min walk

What’s around

Landmarks

  • In Cardiff City Centre
  • Cardiff Motorpoint Arena - 1 min walk
  • Cardiff Castle - 11 min walk
  • Principality Stadium - 11 min walk
  • St. David's Hall - 8 min walk
  • Cardiff Metropolitan Cathedral of St David - 3 min walk
  • Capitol Shopping Centre - 6 min walk
  • St. John the Baptist Church - 8 min walk
  • St. David's - 9 min walk

Getting around

  • Cardiff International Airport (CWL) - 33 min drive
  • Bristol International Airport (BRS) - 74 min drive
  • Cardiff Queen Street Station - 6 min walk
  • Cardiff (CFW-Cardiff Train Station) - 7 min walk
  • Cardiff Central Station - 7 min walk

At a glance

Hotel size

  • This hotel has 81 rooms
  • This hotel is arranged over 8 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is 11 AM

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check in instructions

Front desk staff will greet guests on arrival.

Required at check in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Secured onsite self parking (GBP 10.00 per day)
  • Onsite parking limited

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Continental breakfast daily (surcharge)
  • Coffee/tea in a common area

Things to do

  • Bicycle rentals nearby

Services

  • 24-hour front desk
  • Luggage storage

Facilities

  • Number of buildings/towers - 1
  • Year Built - 1960
  • Elevator

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Grab bar - near toilet

Languages Spoken

  • English
  • Polish
  • Spanish

In the room

Home comforts

  • Coffee/tea maker

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries

Be entertained

  • Flat-screen TV

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping

Small print

Also known as

  • Big Sleep Cardiff
  • Big Sleep Hotel Cardiff Compass Hospitality
  • Big Sleep Compass Hospitality
  • Citrus Hotel Cardiff by Compass Hospitality Hotel
  • Citrus Hotel Cardiff by Compass Hospitality Cardiff
  • Citrus Hotel Cardiff by Compass Hospitality Hotel Cardiff
  • Citrus Hotel Cardiff Compass Hospitality
  • Big Sleep Hotel Cardiff
  • Big Cardiff Hotel Sleep
  • The Big Sleep Hotel Cardiff, Wales
  • Big Hotel Sleep
  • Citrus Cardiff Compass Hospitality
  • Big Sleep Cardiff Compass Hospitality
  • The Big Sleep Hotel Cardiff By Compass Hospitality Wales

Optional extras

Early check-in can be arranged for an extra charge of GBP 20 (subject to availability)

Late check-out can be arranged for an extra charge of GBP 10.00 (subject to availability)

Secured self parking costs GBP 10.00 per day

Continental breakfast is offered for an extra charge of GBP 6.9 for adults and GBP 6.9 for children (approximately)

Policies

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and debit cards. Cash is not accepted. 

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Citrus Hotel Cardiff by Compass Hospitality does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs GBP 10.00 per day. Parking spots may be limited.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3 PM - midnight. There's a charge of GBP 20 for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge of GBP 10.00 (subject to availability). Contactless check-out is available.
  • Yes. Nearby restaurants include Signor Valentino (3-min walk), Madeira Restaurant (4-min walk), and Chapel 1877 (4-min walk).
  • Have fun during the warmer months with activities nearby such as cycling.
8.0.Very Good.
  • 4.0.Fair

    Unpleasant

    It was a boiling hot day with no air conditioning and when we asked if we could move down lower cooler room, it was refused, we were given 6 fans for the room which only blew hot air around the room and made it stuffy and uncomfortable

    Tyler, 1 night trip, Jul 22, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Unbearably 🔥 hot but great customer service.

    The hotel is good but totally unprepared for hot weather. There was no air-conditioning so the rooms were like saunas. There was a small fan in the room but it just swirled the hot air around as the windows won't open. The young female staff member was very accommodating. She swapped our rooms and brought ice bowls to put by the fans but she was fighting a losing battle with the heat. Eventually we couldn't stand it any more. We had to get out of the rooms it was unbearably boiling . She was very apologetic and arranged a full refund. We managed to book 2 rooms at a nearby hotel that had aircon which was lucky . I feel the hotel company cut corners to save money by not installing the air-conditioning. I imagine quite a lot of people have had to be refunded over the past couple of weeks. You have a great staff member there who did everything possible with a friendly tone and a smile on her face. So for that reason I am still leaving a positive review.

    James, 1 night family trip, Jul 22, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    The lack of aircon sadly meant even with 2 fans going the room was unbearably hot - had it not been during the hottest week of the year so far then the stay would probably have been more enjoyable as the room itself was really spacious & the location was good

    Ross, 1 night trip, Jul 19, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    Stayed here quite a few times but this time to hot to handle with no windows to open

    Elvira Gail, 2 night trip with friends, Jul 16, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Recommended

    Great place

    Adam, 1 night business trip, Jul 16, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    Good value!

    Excellent location. Easy to get to and easy to leave the city too. We had the king size room which was on the top floor! Room was lovely, great size and came with hairdryer and ironing board with an iron. Only down fall being there is no air con. There was a fan left in the room but this just circulated the warm heat. Found it very stuffy during the night as a result.

    Bethan, 2 night trip, Jul 15, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Lovely staff

    Lovely hotel the staff was amazingly helpful the room was extremely hot it did have 2 fans in but was a little unbearable at times maybe it was just our room our son came for the last 2 days & his room wasnt as hot still a lovely experience thank you

    Allison, 2 night trip, Jun 21, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    Pleasant stay

    Stayed for 2 nights at the hotel, the room was very clean and tidy. The only issue we had was due to the hot weather over the weekend and there being no air-con in the room, it was very hot on times. Credit to the staff, offered for us to check the room before paying due to this and also offered free bottled water and a fan for the room.

    Connor, 2 night trip, Jun 4, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Gone downhill

    This hotel is ok if you just need somewhere to crash for the night. Prior to Citrus Hospitality taking over the hotel it was ‘The Big Sleep’, which always provided an enjoyable stay. Unfortunately, I’m sorry to say this place has gone downhill massively. Our first room smelled terrible, like old urine. The receptionist was lovely and in fairness, she did place us in another room straight away. However, the carpets in both rooms were stained. You can’t open the windows at all. The beds creak and are uncomfortable. The whole hotel looks tired and almost abandoned? Very disappointed, I must say.

    1 night trip with friends, Jun 4, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    Booked a last minute couple of nights away, we really enjoyed it 👍

    Debra, 2 night trip, Dec 15, 2020

    Verified Hotels.com guest review

See all 234 reviews