6/10 Good
29 May 2022
Fine but could have been much nicer
This was a short getaway to enjoy some hiking in a region new to us. Since this is mainly a ski area, we hope more attention is paid to non-ski sports in this beautiful area. Helpful if hotels like this takes some pride of place initiative to point out where trails begin. Fortunately, online apps compensate for this deficit.
Overall the hotel is fine for a chain, but we encountered small hassles with all the "extra" facility charges when offering it free would have won greater loyalty and return visits. For example, a dreary gym was free but the pool, sauna, jacuzzi all advertised as part of the property come with a day charge. Maintenance issues had been overlooked during lock down (peeling wall paper, dusty hallways, etc).
On the positive side, the hotel placed great emphasis on Covid hygiene. Breakfast flow was regimented by time specific seating, individual tongs apportioned servings and plentiful hand sanitizer. Staff consciously continue to wear masks.
On the negative side, being charged for bread that was offered as if complementary seemed like a sleazy way to mark up the bill. Just explain it to your patrons and let them make the choice for heaven's sake.
Room could use more electric outlets. Despite some ageing joinery (closets don't close smoothly, floors creak) the bed was comfortable, room temperature easily adjusted, refrigerator, room safe and balcony all nice features. A coffee maker would have been awesome.
Elizabeth, 1-night trip
Verified Hotels.com guest review
