Neptune Village Beach Resort & Spa All Inclusive

Photo gallery for Neptune Village Beach Resort & Spa All Inclusive

Primary image
On the beach, white sand, sun-loungers, beach towels
On the beach, white sand, sun-loungers, beach towels
On the beach, white sand, sun-loungers, beach towels
Outdoor pool, pool umbrellas, pool loungers

Overview of Neptune Village Beach Resort & Spa All Inclusive

Neptune Village Beach Resort & Spa All Inclusive

4.0 star property
All-inclusive beachfront property with spa, near Diani Beach

7.6/10 Good

25 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Non-smoking
  • Air conditioning
The price is €192
Price available on 26/06/2022
Map
Diani Beach, Galu Kinondo, Diani Beach, 80400
Main amenities
  • Daily housekeeping
  • On the beach
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Free children's club
  • Free babysitting
  • Sauna
  • Beach sunloungers
  • Beach towels
  • Children's pool
  • Spa tub
For families
  • Free cots/infant beds
  • Babysitting (free)
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Fridge
Cleaning & safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Galu Beach
  • Diani Beach - 3 min walk
  • Diani - Chale Marine National Park and Reserve - 1 min drive
  • Tiwi Beach - 43 min drive
  • Fort Jesus - 80 min drive
  • Nyali Beach - 101 min drive
  • Haller Park - 106 min drive
  • Kisite-Mpunguti Marine National Park - 61 min drive
  • City Mall - 109 min drive
  • Nguuni Nature Sanctuary - 113 min drive
  • Bamburi Beach - 115 min drive

Getting around

  • Ukunda (UKA) - 19 min drive
  • Mombasa (MBA-Moi Intl.) - 104 min drive

About this property

Neptune Village Beach Resort & Spa All Inclusive

At Neptune Village Beach Resort & Spa All Inclusive, you can hit the beach to play volleyball or relax on a sunlounger, plus you'll be within a five-minute walk of Diani Beach. The outdoor pool is perfect for guests looking for a bit of fun, while those in the mood for pampering can visit the spa to indulge in massages, body wraps and manicures and pedicures. Karamu, one of 2 restaurants, serves regional cuisine and is open for breakfast, lunch and dinner. Other highlights at this upmarket property include a free kid's club, a poolside bar and a hot tub. The helpful staff and family-friendly amenities get good marks from fellow travellers.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet meals, snacks and beverages included

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Sailing
Snorkelling
Windsurfing

Land activities

Tennis
Volleyball

Lessons/classes/games

Water fitness

Entertainment

Theme parties

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 78 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 2:00 PM until midnight
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Free babysitting
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7 AM–9:30 AM
  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • Coffee/tea in a common area
  • Room service (limited hours)
  • Snack bar/deli

Taking the kids

  • Free children's club
  • Children's pool
  • Playground
  • Free childcare

What to do

  • On the beach
  • Tennis
  • Beach volleyball
  • Scuba diving
  • Snorkelling
  • Windsurfing
  • Shopping
  • Pool table
  • Golfing nearby
  • Sailing nearby

Working away

  • Business centre
  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Beach sunloungers
  • Beach towels
  • Pool loungers
  • Pool umbrellas

Facilities

  • 165 buildings/towers
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • An outdoor pool
  • Full-service spa
  • Hot tub
  • Sauna

Accessibility

  • Wheelchair accessible
  • Lift

Languages spoken

  • English
  • French
  • German
  • Swahili

Room amenities

Be entertained

  • Television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker

Sleep well

  • Alarm clock
  • Free cot/infant bed

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi

Food and drink

  • Fridge

More

  • Daily housekeeping
  • In-room safe

Special features

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet meals, snacks and beverages included

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Sailing
Snorkelling
Windsurfing

Land activities

Tennis
Volleyball

Lessons/classes/games

Water fitness

Entertainment

Theme parties

Spa

Guests can indulge in a pampering treatment at the property's full-service spa, 5enses Sea Spa. Services include facials, body wraps, body treatments and manicures and pedicures. The spa is equipped with hot springs/mineral springs, a sauna and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Karamu – This buffet restaurant specialises in regional cuisine and serves breakfast, lunch and dinner.
Bustani – This seafood restaurant overlooks the pool and specialises in regional cuisine. Guests can enjoy al fresco dining (weather permitting). Reservations are required. Open daily.

Fees & policies

Optional extras

  • Late checkout can be arranged for an extra charge (subject to availability, amount varies)

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Guests under 18 years old are not allowed in the spa

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

This property accepts credit cards and cash.

Also known as

Neptune Village Beach Resort All Inclusive Ukunda
Neptune Village Beach Resort Spa All Inclusive
Neptune Village Beach Ukunda
Neptune Village Beach Resort & Spa All Inclusive Diani Beach

Frequently asked questions

Overall score and ratings

7.6

Good

7.1/10

Cleanliness

8.1/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

8/10 Very good

Great food and spa
Great food staff friendly. Some repairs need around property. The spa was one of the best I have gone to.
Darnis, 4-night trip
Verified Hotels.com guest review

8/10 Very good

This is my second time staying in Neptune. I booked a room at Neptune Village again however it was closed at this time due to covid. We stayed in a room in the “village” but all the facilities are closed. We used all the facilities in the “palm.” The first we arrived, all meals were ala Carte as there wasn’t many guests staying. On the second day and onwards, the meals were buffet. The rooms are spacious however it definitely needs an upgrade. We stayed in Room 8 which has the best view of the sea and the palm amenities. The staff was fast when replying to my queries and requests.
3-night romance trip
Verified Expedia guest review

8/10 Very good

Nice place for a holiday, especially good for families with young children. The towels and bed sheets are worn out, shower has litttle pressure and the swimming pool closes at 6pm everyday for treatment - no wiggle room here. Its understandable for the safety of the children, but the adults miss out on hanging around the pool and bar pool till late. Overall, good place to stay
3-night trip
Verified Expedia guest review

10/10 Exceptional

One of the most beautiful experience in all my life ;-) GREAT!
Ruben, 2-night trip
Verified Expedia guest review

4/10 Fair

Basic but had a relaxing break
Probably would not go back but was ok. Needs better deco and more efficient bar staff.
7-night trip
Verified Expedia guest review

8/10 Very good

Very good location, and fairly good accomodation arrangements. The staff was awesome!
Peter, 2-night romance trip
Verified Hotels.com guest review

8/10 Very good

Wonderful stay for couples, families, & groups
Neptune is a fantastic place to stay- easy to get to from ukunda or mombassa (longer drive). The hotel is right on the beach (though all the beach chairs are on the grass above the beach), and the beach is gorgeous and well maintained. Security is always around. There are multiple restaurants, bars, and even a snack bar, to ensure everyone's needs are satisfied. Activities organized during the day and at night for those that are interested, water sports, fitness.. The hotel staff is extremely kind and attentive. they will come ask if you need anything, even when laying on lounge chairs, and will provide support as needed. I got sick one day and most staff came to see me to ask how I was feeling, were attentive to food and drinks as I needed...incredible. Some even speak german, french and various other languages.. Any of the three neptune hotels on sight are great-and interconnected.
Sophie, 2-night romance trip
Verified Hotels.com guest review

8/10 Very good

nice hotel
pleasing experience, would go back if rate is lower.
Verified Expedia guest review

6/10 Good

Beach front location
The stay was ok. Hotel staff generally slow to respond but the food was great.
Verified Hotels.com guest review

8/10 Very good

Verified Hotels.com guest review