Neptune Palm Beach Boutique Resort & Spa All Inclusive

Photo gallery for Neptune Palm Beach Boutique Resort & Spa All Inclusive

Primary image
On the beach, white sand, sun-loungers, beach umbrellas
Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers

Overview of Neptune Palm Beach Boutique Resort & Spa All Inclusive

Neptune Palm Beach Boutique Resort & Spa All Inclusive

4.5 star property
Upmarket beachfront hotel with spa, near Diani Beach

7.8/10 Good

26 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Non-smoking
The price is €212
Price available on 26/06/2022
Map
Diani Beach, Galu Kinondo, Diani Beach, 80400
Main amenities
  • Daily housekeeping
  • On the beach
  • Restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Free children's club
  • Free supervised childcare
  • Free shopping centre shuttle
  • 2 outdoor tennis courts
  • Sauna
  • Beach umbrellas
  • Beach sunloungers
For families
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Fridge
Cleaning & safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Galu Beach
  • Diani Beach - 3 min walk
  • Diani - Chale Marine National Park and Reserve - 1 min drive
  • Tiwi Beach - 14 min drive
  • Fort Jesus - 45 min drive
  • Nyali Beach - 51 min drive
  • Haller Park - 106 min drive
  • Kisite-Mpunguti Marine National Park - 61 min drive
  • City Mall - 109 min drive
  • Bamburi Beach - 54 min drive
  • Nguuni Nature Sanctuary - 54 min drive

Getting around

  • Ukunda (UKA) - 19 min drive
  • Mombasa (MBA-Moi Intl.) - 52 min drive
  • Airport shuttle (surcharge)
  • Free shopping centre shuttle

About this property

Neptune Palm Beach Boutique Resort & Spa All Inclusive

At Neptune Palm Beach Boutique Resort & Spa All Inclusive, you can hit the beach to enjoy the shade from a beach umbrella or relax on a sunlounger, plus you'll be within a five-minute walk of Diani Beach. The outdoor pool provides fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, body wraps and manicures and pedicures. Mnazi Restaurant serves breakfast, lunch and dinner. Other highlights at this luxurious hotel include a free kid's club, a poolside bar and a sauna.

All-inclusive

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

All buffet meals, snacks and select beverages included

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Snorkelling
Windsurfing

Land activities

Miniature golf
Tennis
Volleyball

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 60 rooms

Arriving/Leaving

  • Check-in time from 2:00 PM until midnight
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 2:00 PM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking

Transfers

  • Airport shuttle*

Off-site

  • Free shopping centre shuttle

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7 AM–9:30 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

Taking the kids

  • Free children's club
  • Children's pool
  • Playground
  • Free supervised childcare/activities

What to do

  • On the beach
  • Tennis
  • Scuba diving
  • Snorkelling
  • Windsurfing
  • Ping pong
  • Golfing nearby
  • Boat tours nearby

Working away

  • Business centre
  • Meeting room
  • Conference centre

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • An outdoor pool
  • Full-service spa
  • 2 outdoor tennis courts
  • Sauna

Accessibility

  • In-room accessibility

Languages spoken

  • English
  • French
  • German
  • Swahili

Room amenities

Be entertained

  • Flat-screen television

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Coffee/tea maker

Sleep well

  • Free cot/infant bed

What to enjoy

  • Balcony or patio

Freshen up

  • Private bathroom
  • Shower only
  • Hairdryer

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Fridge

More

  • Daily housekeeping
  • In-room safe (surcharge)

Special features

All-inclusive

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

All buffet meals, snacks and select beverages included

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Snorkelling
Windsurfing

Land activities

Miniature golf
Tennis
Volleyball

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, 5enses Sea Spa. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with hot springs/mineral springs, a sauna and Turkish bath/hammam.

Guests under 18 years old are not allowed in the spa.

Dining

Mnazi Restaurant – This restaurant serves breakfast, lunch and dinner.
The Deck – This restaurant specialises in seafood and only serves light fare. Guests can enjoy al fresco dining (weather permitting). Open daily.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Safes in guest rooms can be used for KES 195 per day

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Guests under 18 years old are not allowed in the spa

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

This property does not have lifts.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

This property accepts credit cards and cash.

Also known as

Neptune Palm Beach Boutique Resort All Inclusive Ukunda
Neptune Palm Beach Boutique All Inclusive Ukunda
Neptune Palm Beach Boutique Ukunda
Neptune Palm Beach Boutique
Neptune Palm & Inclusive Diani
Neptune Palm Beach Boutique Resort Spa All Inclusive
Neptune Palm Beach Boutique Resort & Spa All Inclusive Hotel

Frequently asked questions

Overall score and ratings

7.8

Good

8.7/10

Cleanliness

8.5/10

Staff & service

7.8/10

Property conditions & facilities

8/10 Very good

Great beach resort complex
We had a lovely stay at the Neptune Palm with our teenage son, we found the room comfortable with all amenities to be very good. A bit of modernisation would be good but it was clean, the shower was good and the staff were more than happy to help with any requests we had. The food standard & variety was excellent and we all enjoyed our meals. We would happily stay there again, but if we did we would take an iron with us as there are none available. The 2 main negative points were the flies in the daytime, particularly in the restaurants and the hawkers on the beach pestering you to buy their goods or services making it impossible to sunbathe on the beach!
Fiona, 7-night family trip
Verified Hotels.com guest review

6/10 Good

The hotel is OK, the location is great but a few things need sorting, the wifi could be better, it drops every couple of minutes, and the rooms could be cleaner and some of the facilities such as showers should be updated. I was pleasantly surprised by their food which is quite good for an all inclusive. The kitchen staff were all very lovely and friendly.
4-night trip
Verified Ebookers guest review

10/10 Exceptional

Neptune review
It's a great hotel. A little disappointed with the view out to the beach, which is what I had in mind.
1-night romance trip
Verified Hotels.com guest review

8/10 Very good

Beautiful quiet hotel on gorgeous Diani Beach
Pros: The staff was very welcoming. Facility is Well maintained. Would be a great place for honeymooners. Rooms are beautifully done. Their sister hotel next door had more kids at the pool so also family friendly. The food was great, mainly Kenyan inspired. Patrick at the main bar was a great guy with a good attitude. A short taxi ride to several nice clubs. Reasonably priced excursions nearby. Overall, very happy with the hotel. Cons: The shower water pressure was close to none, very low. Parts of shower and bathroom wall was dirty. There was a curio/shops next to hotel with overly aggressive sales people. If you are not a local or from Kenya, beware of them and the prices. If you get the all inclusive, be ready to get bottom of the line drinks. Anything else you pay extra which is pretty much standard in most all inclusive hotels around the world.
Verified Expedia guest review

10/10 Exceptional

A wonderful location, with excellent service, a beautiful beach on the doorstep and lovely facilities that capture the Swahili feel and provide all your comforts. Highly recommend
Verified Expedia guest review

10/10 Exceptional

Great Hotel Would Stay Again
We had a great stay at this resort. Food was great and the bartenders were extremely friendly.
Verified Expedia guest review

8/10 Very good

Lovely spot; great staff
Excellent and pleasant staff; lovely pool; amazing beach. Only problem: aggressive hawkers on the beach; the weather was very muggy.
Verified Expedia guest review

8/10 Very good

Nice All-Inclusive
We enjoyed our stay at Neptune. It was the slow season when we arrived (late June) and they only had their exclusive rooms open. After reading the reviews, I was under the impression that this would be a nicer area for a couple on their honeymoon. It was very nice and well kept. Staff was really nice and accommodating but there were groups of younger students staying above us and in the same part of the hotel. I was expecting this to be adults (couples) only based on the description. The food tasted fine but both my husband and I unfortunately got sick and decided to eat at other hotels during our stay (we are from the states so it definitely could have been sickness due to traveling and nothing to do with the actual food). I wish the beach was private as we were constantly harassed by the beach boys but that's common in all of Diani. The rooms were very clean and you can't beat the price we paid for an all-inclusive. Everyone who worked at Neptune was extremely kind and deserves recognition. The grounds keeper even provided us with fresh coconuts and flowers each morning. During our stay, each night, they left a basket of fruit and one night a bottle of wine since it was our honeymoon. I would recommend this place if you are looking for an all-inclusive!
Verified Hotels.com guest review

2/10 Poor

This hotel is overrated, it's an average 3 star hotel at best, definitely not 4.5 stars!
Verified Hotels.com guest review

6/10 Good

Great location, below avg food :-(
Mixed feelings about this place. Good points:The location is great and the beach is very beautiful here. Lovely rooms and very nice pool area/bar. Top marks for these. Bad points: Food is below average at best for this rating of hotel. I was very disappointed - really glad i didn't stay for any more than 4 days because of this. If it was a 3 star hotel, I would say nothing, but it is rated higher. Also I find it INCREDIBLE that you would get a complimentary bottle of wine, and water (good point) in your room and then every night after the first you don't get water. When I asked reception they said to go to the bar and fill your empty bottle from the dispenser.!!!. The beds in this place are as very hard. Beware unless you are ok with this.
Verified Hotels.com guest review