Guests
All properties in Playa del Carmen, Quintana Roo, Mexico

El Dorado Casitas Royale, Gourmet All Inclusive by Karisma

Playa del Carmen beachfront property with spa and beach bar

  • Free cooked-to-order breakfast, free WiFi, and free parking
From
€597

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  • El Dorado Casitas Royale, Gourmet All Inclusive by Karisma
  • El Dorado Casitas Royale, Gourmet All Inclusive by Karisma
  • Beach
  • Pool
  • El Dorado Casitas Royale, Gourmet All Inclusive by Karisma
El Dorado Casitas Royale, Gourmet All Inclusive by Karisma. Image 1 of 42.
1 / 42El Dorado Casitas Royale, Gourmet All Inclusive by Karisma
Km 45, Carretera Cancun - Tulum, Playa del Carmen, 77710, QROO, Mexico
8.4.Very Good.
  • The food is amazing in the restaurants that my wife and I ate at. We loved La Isla, Santa…

    Jun 21, 2021

  • We actually went here 8 years ago for our honeymoon and started our trip out at a…

    Jun 17, 2021

See all 84 reviews

Official standards

This property advises that it adheres to Intertek Cristal (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 72 hours
  • Contactless check-in is available
  • Guests are provided with free hand sanitizer

Guests rated location

Quiet
Safe
Dining options
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 205 smoke-free guestrooms
  • Daily housekeeping
  • On the beach
  • 14 restaurants and 14 bars/lounges
  • Full-service spa
  • 14 outdoor pools and lazy river

What’s around

  • On the beach
  • El Manglar Golf Course - 3.2 mi / 5.2 km
  • Sanctuary of Hope and Time Capsule - 4.2 mi / 6.8 km
  • Dr. Alfredo Barrera Marin Botanical Garden - 4.4 mi / 7.1 km
  • Maroma Beach - 6.2 mi / 10 km
  • Puerto Morelos Town Square - 7.5 mi / 12.1 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Presidential Studio (Swim Up)
  • Suite (Beach Front Casita)
  • Suite (Casita)
  • Presidential Studio
  • Suite (Casita Swim Up)
  • Presidential Suite, 1 Bedroom
  • Suite, Private Pool
  • Honeymoon Suite, Private Pool

What’s around

Landmarks

  • On the beach
  • El Manglar Golf Course - 3.2 mi / 5.2 km
  • Sanctuary of Hope and Time Capsule - 4.2 mi / 6.8 km
  • Dr. Alfredo Barrera Marin Botanical Garden - 4.4 mi / 7.1 km
  • Maroma Beach - 6.2 mi / 10 km
  • Puerto Morelos Town Square - 7.5 mi / 12.1 km
  • Puerto Morelos Reef - 7.6 mi / 12.2 km
  • Artisans Market - 7.7 mi / 12.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 31 min drive
  • Free shopping center shuttle
map
See on map
Km 45, Carretera Cancun - Tulum, Playa del Carmen, 77710, QROO, Mexico

At a glance

Size

  • 205 rooms
  • Arranged over 2 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check in instructions

Front desk staff will greet guests on arrival.

Required at check in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free uncovered onsite self parking
  • Free uncovered onsite valet parking

Other information

  • Smoke-free property
  • Caters to adults only
*See fees & policies for additional details or extra charges

At the property

Food and drink

  • Free cooked-to-order breakfast daily
  • 14 restaurants
  • 14 bars/lounges
  • 10 swim-up bars
  • Snack bar/deli
  • Beach bar
  • 24-hour room service

Things to do

  • Fitness classes on site
  • Bicycle rentals on site
  • Hiking/biking trails on site
  • Kayaking on site
  • Snorkeling on site
  • Volleyball on site
  • Yoga classes/instruction on site
  • Sailing nearby
  • Scuba diving nearby

Working away

  • Business center
  • Conference space
  • Conference space size (feet) - 6458
  • Conference space size (meters) - 600
  • One meeting room
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • ATM/banking
  • Rooftop terrace
  • Garden
  • Terrace

Accessibility

  • Wheelchair-accessible path of travel
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Languages Spoken

  • English
  • French
  • German
  • Russian
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Sleep Number by Select Comfort mattress

Things to enjoy

  • Private spa tub
  • In-room massage available
  • Separate dining area
  • Separate sitting area
  • Furnished balcony or patio

Freshen up

  • Private bathroom
  • Jetted bathtub
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Pay movies
  • Premium TV channels
  • DVD player

Stay connected

  • Desk
  • Free newspaper
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages
  • A la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Spa

NAAY SPA has 6 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

RESTAURANT COCOTAL - This restaurant serves breakfast and dinner.

D ITALIA RESTAURANT - This restaurant serves dinner only.

KAMPAI - This restaurant serves breakfast, lunch, and dinner.

LA ISLA RESTAURANT - This restaurant serves dinner only. Guests can enjoy alfresco dining (weather permitting).

JO JOS CARIBBEAN SEASIDE - This restaurant serves brunch, lunch, and dinner.

Recreation

On Site

  • Health club
  • Sauna
  • Spa tub
  • Steam room
  • Tennis on site
  • Fitness classes on site
  • Bicycle rentals on site
  • Hiking/biking trails on site
  • Kayaking on site
  • Snorkeling on site
  • Volleyball on site
  • Yoga classes/instruction on site

Nearby

  • Sailing nearby
  • Scuba diving nearby

Fees & policies

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Pool, spa & gym (if applicable)Pay at property

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Policies

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts Visa, Mastercard, American Express, debit cards and cash.

Also known as

  • El Dorado Casitas Royale Karisma
  • El Dorado Casitas Royale by Karisma Gourmet All Inclusive
  • El Dorado Casitas Royale Gourmet All Inclusive Karisma Hotel
  • El Dorado Casitas Royale Karisma Gourmet All Inclusive
  • El Dorado Casitas Royale Gourmet All Inclusive Karisma
  • El Dorado Casitas Royale Karisma Gourmet All Inclusive Hotel
  • El Dorado Casitas Royale by Karisma All Inclusive
  • El Dorado Casitas Royale Gourmet All Inclusive Karisma Hotel
  • Hotel El Dorado Casitas Royale, Gourmet All Inclusive by Karisma
  • El Dorado Casitas Royale by Karisma Gourmet All Inclusive
  • El Dorado Casitas Royale Karisma All Inclusive Playa del Carmen
  • El Dorado Casitas Royale by Karisma All Inclusive
  • El Dorado Casitas Royale Gourmet All Inclusive Karisma
  • Hotel El Dorado Casitas Royale, Gourmet All Inclusive by Karisma
  • El Dorado Casitas Royale by Karisma Gourmet All Inclusive
  • El Dorado Casitas Royale by Karisma All Inclusive
  • El Dorado Casitas Royale Gourmet All Inclusive by Karisma
  • El Dorado Casitas Royale Karisma Playa del Carmen
  • El Dorado Casitas Royale Karisma Gourmet All Inclusive
  • El Dorado Casitas Royale by Karisma Gourmet All Inclusive
  • El Dorado Casitas Royale Gourmet All Inclusive by Karisma

*See fees & policies for additional details or extra charges

FAQs

  • Yes, El Dorado Casitas Royale, Gourmet All Inclusive by Karisma does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self and valet parking.
  • Yes, there are 14 outdoor pools.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
  • Yes, there are 14 onsite restaurants, featuring alfresco dining. Nearby restaurants include Il'Olivo (2.9 mi), Azur (3.4 mi), and Havana Moon (3.7 mi).
  • Have fun with onsite activities like kayaking, snorkeling, and hiking and improve your game at the onsite tennis courts. Additional recreation onsite includes aerobics , volleyball, and yoga. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 14 outdoor swimming pools. El Dorado Casitas Royale, Gourmet All Inclusive by Karisma also has 10 swim-up bars, a lazy river, and a sauna, as well as a steam room and a garden.
8.4.Very Good.
  • 10.0.Exceptional

    Are stay did not start out great but I was oing to make the best of it as my son was getting married at the resort. But the staff turned it around and our stay was amazing.

    4 night family trip, Jun 8, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Very pretty with lots of choices, bars, activities, and restaurants. Everyone is so friendly.

    4 night family trip, May 2, 2021

    Verified Orbitz guest review

  • 10.0.Exceptional

    The staff at the resort is incredible. From the bellman Maccaroni to the house keeper, the entire staff is friendly and go out or the way to make your stay fantastic. The rooms are beautiful and very comfortable. The food and wait staff are excellent. There are so many pools with swim up bars. If swimming in the ocean is a requirement, the salt water pool is very nice. My only complaint is the lack of an accessible swimming beach. I would highly recommend El Dorado Royale for a great holiday.

    5 night romance trip, Apr 22, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    The outdoor shower and the bed on the deck was our favorite part! The food was amazing and the room service being 24 hours was great as well. The nightly shows were fantastic and very entertaining!! The personal attention isn't something we expected either. Overall we would rate this the BEST All Inclusive in the Carribean and will definitely go back. Our only complaint is the lack of Latin music and bathrooms near the pool.

    5 night romance trip, Mar 25, 2021

    Verified Expedia guest review

  • 2.0.Poor

    This place was horrible. Please do not ever waist your money on this resort. We were moved rooms 3 times in the first 36 hours. Large, red Ants in every bathroom. Broken tv in the first room. Shattered glass screen door in the second room. Broken jacuzzi tub that leaked from the wall into the room in the third room. They refused a refund of any nights (considering we were moved rooms at midnight I thought it was the least they could do for one night) since we booked through Travelocity. Check in was 30 minutes late, room service is always over an hour late, no food on the beach, the ocean is full of self placed boulders which is not shown in any pictures. Minimum 1 mile walk to any restaraunt. The staff was friendly but this resort is terrible. They offered us a free night and I refused. I genuinely wouldn't stay here if it was free.

    5 night romance trip, Jan 5, 2021

    Verified Travelocity guest review

  • 10.0.Exceptional

    Food was delicious, shows were fun to watch. Property is huge and well maintained

    5 night family trip, Dec 14, 2020

    Verified Expedia guest review

  • 8.0.Very Good

    This is a very nice property. We weren't offered any information on the activities i.e. bicycle tour, horseback riding, archery or the shooting range. If you wanted any information you would see the concierge and they would try to sell you on their presentation. We were not interested in attending one on our vacation.

    Donna, 6 night trip with friends, Nov 24, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    The employees make sur your accommodations are always good and make you feel very relaxed.

    5 night family trip, Nov 24, 2020

    Verified Expedia guest review

  • 8.0.Very Good

    Great stay!

    My husband and I stayed here for our honeymoon during COVID. First I want to say that the hotel did a good job to make us feel safe. All staff, including those who didn't interact with guests (landscaping, etc), wore masks, & hand sanitizer was provided at every restaurant. The only safety concern was the other guests. It was as if many of the guests felt that the hotel was a sanctuary where they could be brazenly mask-free. Not wearing a mask outside is fine, but inside the lobby, restaurants when walking to and from their tables, etc. It was sad to see. But I want to reiterate that the hotel staff did all they could (barring insisting that guests wear masks indoors) to make their guests feel safe. Outside of that, the experience overall was really great. The room was very clean. Our concierges and bartenders for our casita were wonderful -- very helpful and kind. The food overall leaves something to be desired (pandering to many Americans who don't have a palate for spicy, flavorful food), but we didn't necessarily come for the food, so that's fine. The best restaurant we experienced was Fuentes (worth the extra $10/pp), and the best food we had was at the Mexican fiesta night. A fabulous spread of Mexican cuisine that was super flavorful and delicious. I wished all the food tasted that good! The drinks were great. The entertainment was great. Overall a very fun and relaxing experience for our honeymoon. Would definitely recommend if the food isn't super important to you.

    7 night trip, Nov 20, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Love this resort!! It was very clean even with having a tropical storm the staff was right on point with cleaning up the property. Everyone was so nice and friendly

    Maribel, 3 night romance trip, Oct 2, 2020

    Verified Expedia guest review

See all 84 reviews