Regis Hotel & Spa

Photo gallery for Regis Hotel & Spa

Primary image
Outdoor spa tub
Outdoor spa tub
Pool waterfall
Premium bedding, individually decorated, iron/ironing board, free WiFi

Overview of Regis Hotel & Spa

VIP Access

Regis Hotel & Spa

3.5 star property
Family-friendly hotel in Panajachel with spa and restaurant

8.4/10 Very good

373 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Free WiFi
  • Pet-friendly
  • Non-smoking
  • Bar
  • Spa
Map
3a avenida 3-47 zona 2, Panajachel, Solola
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Full-service spa
  • Hot springs
  • Breakfast available
  • Sauna
  • Room service
  • In-room childcare
  • Garden
  • Lobby fireplace
  • Front desk safe
  • Multilingual staff
For families
  • Children stay free
  • Babysitting (surcharge)
  • Playground on site
  • Private bathroom
  • Television
  • Garden
Cleaning & safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

Getting around

  • Guatemala City (GUA-La Aurora Intl.) - 119 min drive
  • Quetzaltenango (AAZ-Los Altos) - 122 min drive

About this property

Regis Hotel & Spa

Enjoy your visit to Panajachel with a stay at Regis Hotel & Spa. You can grab a bite to eat at the restaurant and visit the spa to be pampered with deep-tissue massages, facials or aromatherapy. Other highlights include a bar/lounge, a sauna and a garden. The comfortable beds and helpful staff get great marks from fellow travellers.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 24 rooms
  • Arranged over 1 level

Arriving/Leaving

  • Check-in time from 3:00 PM until 10:00 PM
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 6:30 AM - 9:00 PM
  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after 9:30 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*

Pets

  • Pets allowed (dogs and cats only, 1 per room, up to 22 lbs)*
  • Service animals welcome
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • On-site parking includes off-street options

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7 AM–10 AM
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Taking the kids

  • Children stay free
  • Playground
  • Childcare in room (surcharge)

What to do

  • Hot springs
  • Bike rentals nearby
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Scuba-diving nearby
  • Zip-lining nearby

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Umbrellas

Facilities

  • 3 buildings/towers
  • Built in 1934
  • Safe-deposit box at front desk
  • Garden
  • Fireplace in lobby
  • Full-service spa
  • Sauna
  • Massage/treatment rooms

Accessibility

  • Grab bar near toilet

Languages spoken

  • English
  • Spanish

Room amenities

Be entertained

  • 24-inch TV
  • Cable TV channels

Home comfort

  • Iron/ironing board (on request)

Sleep well

  • Premium bedding

What to enjoy

  • Patio
  • Garden
  • Individually decorated

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer (on request)

Stay connected

  • Free WiFi

More

  • Daily housekeeping

Special features

Spa

Regis has 1 treatment room. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with hot springs/mineral springs and a sauna.

The spa is open daily. Children under 10 years old are not allowed in the spa without adult supervision.

Fees & policies

Optional extras

  • Breakfast costs between GTQ 50.00 and GTQ 80.00 per person (approximately)
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late checkout can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for GTQ 200.0 per night

Pets

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Service animals exempt from fees
  • Pets are allowed for an extra charge of GTQ 200.00 per pet, per night

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Children under 10 years old are not allowed in the spa without adult supervision
  • Hot springs access available from 9:00 AM to 9:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Individually wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

This property does not have lifts.

Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on site.

This property accepts credit cards and cash.

Also known as

Regis Hotel Panajachel
Regis Panajachel
Regis Hotel Spa
Regis Hotel & Spa Hotel
Regis Hotel & Spa Panajachel
Regis Hotel & Spa Hotel Panajachel

Frequently asked questions

Overall score and ratings

8.4

Very good

8.9/10

Cleanliness

8.7/10

Staff & service

8.4/10

Amenities

8.3/10

Property conditions & facilities

9.2/10

Eco-friendliness

2/10 Poor

On the morning of checking out there were maggots, ticks and dead flies on the floor. They said it was because they fumigated the day before but there was no warning.
2-night trip
Verified Hotels.com guest review

8/10 Very good

Roberto, 3-night trip
Verified Expedia guest review

10/10 Exceptional

We were totally surprised to learn about the natural hot spring spas that are emptied each night and then filled again in the morning. They were clean and so soothing after a day of enjoying Panajachel. We have stayed in a number of hotels in Panajachel on previous trips, but this will be our “go to” hotel from now on. I almost forgot - the restaurant on site is great as well!
Kevin, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

The thermal spring is actually warm enough in the morning to soak in it. The surrounding plants and trees are lovely and quiet.
MICHEL, 5-night romance trip
Verified Expedia guest review

6/10 Good

Not so great
To start, I was very pleased when I got the requested room at the back of the property, away from the loud road. Thank you for honoring my request. But... I found the check-in to be not very thorough. I was not told there was fresh water in the lobby, where the spa was located (walked around and eventually found it), was not offered my free "drink" ticket for being VIP, etc. NOTE: the drink ticket is non-alcohol. I did not know this when I booked and had factored in the cost of a drink, making this a better deal than it was. Then, I went to my room and realized the wifi does not reach the back rooms at all. I had to walk up to the front in order to use wifi. Not very convenient but I lived with it. The day before I was leaving I popped into reception as told them that I will take advantage of the "guaranteed" late check-out (2 hours later than the 1:00 check-out). The fact that I had the guaranteed late check-out was one of the main reasons I booked here as my shuttle wasn't until 4:00. They told me they were booked solid and I couldn't have the later check-out. There is nothing on the hotels.com confirmation that says "when available". It does say "when available" for early check-in but not late check-out. I explained this to them and they said it was not possible. Then they offered me late check-out for a price. I don't understand how it isn't possible but is now possible for a price. The reception did not seem concerned at all with customer service.
Linda, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Manuel, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Beautiful place, friendly staff, very comfortable
Lush, comfortable, zen and clean. Would recommend staying here!
Anika, 1-night trip
Verified Hotels.com guest review

2/10 Poor

The location was ok, but the staff were cold, especially checking out…the free beverage wasn’t free and we had to pay an exorbitant amount. Need to ensure management is aligned with Expedia and the benefits guaranteed.
Traci, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Elvira, 1-night trip
Verified Expedia guest review

10/10 Exceptional

The gardens, the staff and the termal waters were a 10 out of 10!
Antonio, 1-night family trip
Verified Expedia guest review