Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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All properties in Puerto Aventuras, Quintana Roo, Mexico
1 room, 2 adults

Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive

4.5-star4.5 stars
Carretera Cancun-Chetumal KM 72, Riviera Maya, Puerto Aventuras, QROO, 77710, Mexico

Puerto Aventuras beachfront property with free water park and spa
  • Free buffet breakfast, free WiFi, and free parking
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book. 

  • I booked a trip for my boyfriend and I to go to the Hard Rock Hotel Riviera Maya - Adults…Oct 10, 2020
  • Este hotel está cerrado me hospedé en Hard Rock Hacienda no me puedo comunicar con…Sep 14, 2020

Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive

from €292
  • Deluxe Platinum Sky Terrace, one king bed
  • Deluxe Gold, two double beds
  • Deluxe Diamond, one king bed
  • Deluxe Gold king bed
  • Rock Suite Platinum
  • Rock Royalty Level - Deluxe platinum, 1 king bed
  • Deluxe Gold king bed PURE allergy-friendly

What’s around Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive

Landmarks

  • On a private beach
  • Puerto Aventuras Golf Club - 28 min walk
  • Puerto Aventuras Marina - 35 min walk
  • CEDAM Museum - 36 min walk
  • Oasis Beach - 40 min walk
  • Ecopark Kantun Chi - 3.1 mi / 5 km
  • Kantenah Lagoon - 2.6 mi / 4.1 km
  • Chac Mol Cenote - 2.9 mi / 4.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 67 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Size

  • 577 rooms
  • Arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-5:30 AM
  • Check-out time is noon

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free onsite self parking

  • Free onsite valet parking

Payment types at the property

  • Cash

Other information

  • Smoke-free property
  • Caters to adults only
* See small print for additional details or extra charges

At the property

Food and drink
  • Free buffet breakfast daily
  • 9 restaurants
  • 7 bars/lounges
  • 2 coffee shops/cafés
  • Swim-up bar
  • 24-hour room service
Things to do
  • Fitness classes on site
  • Basketball on site
  • Golf lessons on site
  • Miniature golf on site
  • Pilates classes on site
  • Tennis lessons on site
  • Volleyball on site
  • Golfing nearby
Working away
  • Business center
  • Meeting rooms
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Elevator
  • ATM/banking
  • Designated smoking areas
  • Garden
  • Terrace
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board
Sleep well
  • Turndown service
Things to enjoy
  • Private spa tub
  • Balcony
Freshen up
  • Private bathroom
  • Jetted bathtub
  • Designer toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities
  • Kayaking
  • Snorkeling

Land activities
  • Bicycling
  • Tennis

Entertainment
  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances

Not included
  • Golf green fees
  • Motorized water sports
  • Scuba-diving excursions
  • Spa/beauty facilities and services

Spa

Rock Spa has 50 treatment rooms including rooms for couples. Services include facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Toro - This restaurant specializes in international cuisine and serves lunch and dinner.

Ciao - This restaurant specializes in Italian cuisine and serves breakfast and dinner.

Le Petit Cochon - This restaurant specializes in French cuisine and serves dinner only.

Los Gallos - This restaurant specializes in Mexican cuisine.

Dive - This poolside bar serves light fare only.

Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive’s small print

Also known as

  • Hard Rock Hotel Riviera Maya Adults Solidaridad
  • Hard Rock Riviera Maya Adults Only
  • Hard Rock Riviera Maya Adults Only Puerto Aventuras
  • Hard Rock Hotel Riviera Maya Adults
  • Hard Rock Hotel Riviera Maya Adults Puerto Aventuras
  • Hard Rock Hotel Riviera Maya Adults All Inclusive
  • Hard Rock Hotel Riviera Maya Adults Only All Inclusive
  • Hard Rock Riviera Maya Adults

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests under 18 years old are not allowed in the spa.

Guests can rest easy knowing there's a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-out is available.

The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

Reservations are required for golf tee times, massage services, and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

Optional extras

Airport shuttle service is offered for an extra charge of USD 90.00 per room (roundtrip)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive

  • Does Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive offer free cancellation for a full refund?
    Yes, Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive?
    Yes, there's free self and valet parking.
  • Is there a pool at Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive?
    Yes, there are 3 outdoor pools.
  • Are pets allowed at Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive?
    You can check in from 3:00 PM - 5:30 AM. Check-out time is noon. Contactless check-out is available.
  • Are there restaurants at or near Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive?
    Yes, there are 9 onsite restaurants, featuring international cuisine and poolside dining. Nearby restaurants include Ranchero Kiki (3.1 mi), Paparazzi (6.6 mi), and Le Bistrot Chez Dede & Lalo (6.6 mi).
  • Is airport shuttle service offered by Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive?
    Yes, an airport shuttle is available. The charge is USD 90.00 per room roundtrip.

Recent reviews

Very Good 8.4 From 83 reviews

Poor 2.0
Not what we were sold
Laura, us5 night trip with friends
Very Good 8.0
The staff was very friendly and willing to make sure we had the best stay.
us4 night romance trip
Exceptional 10.0
Our group of 8 in their late 30s had a great time at the pool on the adults side each day. The music playing throughout the resort was great. Food was fine. Only complaint is that the rooms are loud at night - the noise from the hallways carries into the rooms. Once we got earplugs we were fine.
us4 night trip with friends
Exceptional 10.0
Las Vegas-vibe with ocean views.
Having stayed at other all-inclusive resorts, The Hard Rock is more reminiscent of a Las Vegas hotel experience than a “typical” AI resort. The grounds are immaculate and the service is fantastic. If you’re looking for a place to have an elevated experience in a festive atmosphere, this place is it.
Tyler, us1 night trip with friends
Exceptional 10.0
Great resort !! Not as bog as we thought which was great .
Chev, us6 night family trip
Exceptional 10.0
I loved everything about this property staying in Heaven was just what my doctor would have ordered for peace and tranquility. The beach (lagoon) was perfect this afforded me the opportunity to enjoy the ocean in a tranquil relaxing setting. I was in the ocean every day for hours and enjoyed every second. The staff were so friendly and accommodating, the food was good the resort was beautiful and kept spotless. The SPA was amazing and massages excellent. I will be back!!!!
us5 night family trip
Good 6.0
Was recommended this hotel by a friend who visited a few years ago. The outside exterior of the hotel is beautiful! The pool and the beach area in the adult heaven area is great. The bar staff who take orders on the beach are very friendly! The only thing I was disappointed in was the food and night time entertainment. There are only 2 bars in the adult section for the evening time (one is a full blown nightclub - very dark with no holiday vibe whatsoever) and the other a small Sushi bar by the reception which offers zero atmosphere. Was sad there was no opportunity to have drinks outside/ any other bars / evening options. Both bars offer no drink menu which is frustrating when you want to try something new/ have a browse for inspiration! Some of the staff weren’t fluid in English so a menu would be very helpful. The food in the evening restaurants was very average and lacked a lot of flavour. The Italian and the Mexican in the adults section was the most disappointing. The french and steak restaurant slightly better but did not blow us away. The lunch offering by the pool however was great - fresh food on the grill/ pizzas and snack foods! Lastly, the music blasted by the pool during the day can be so loud and repetitive. Sometimes ruined the beautiful scenery. Overall, the staff were friendly and the outside made it for us in the daytime. Would not return on the basis of the food and lack of evening bar options.
gb6 night romance trip
Exceptional 10.0
Everything was geeat from the beginning to the end!
TW, us1 night trip with friends
Exceptional 10.0
Modern facilities, great staff, Grisell went above and beyond! Did not like the lack of beach...
RM, us3 night trip with friends
Exceptional 10.0
wonderful resort, staff, service and overall atmosphere. loved out time and stay would highly recommend to others.
kam, ca7 night romance trip

Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive