Destination

Guests
All properties in Puerto Aventuras, Quintana Roo, Mexico

Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive

Puerto Aventuras beachfront property with free water park and spa

  • Free buffet breakfast, free WiFi, and free parking
From
€278

Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19.
  • Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive
  • Hotel Bar
  • Hotel Bar
  • Beach
  • Beach
  • Hotel Bar
1 / 95Hotel Bar
8.2.Very Good.
  • I booked a trip for my boyfriend and I to go to the Hard Rock Hotel Riviera Maya - Adults…

    Oct 10, 2020

  • Este hotel está cerrado me hospedé en Hard Rock Hacienda no me puedo comunicar con…

    Sep 14, 2020

See all 85 reviews

Official standards

This property advises that it adheres to Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Guests are provided with free hand sanitizer
  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 577 smoke-free guestrooms
  • Daily housekeeping
  • On a private beach
  • 9 restaurants and 7 bars/lounges
  • Full-service spa
  • 3 outdoor pools

What’s around

  • On a private beach
  • Puerto Aventuras Golf Club - 28 min walk
  • Puerto Aventuras Marina - 35 min walk
  • CEDAM Museum - 36 min walk
  • Oasis Beach - 40 min walk
  • Ecopark Kantun Chi - 3.1 mi / 5 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Check availability

Please enter your dates
  • Deluxe Platinum Sky Terrace, one king bed
  • Deluxe Gold, two double beds
  • Deluxe Diamond, one king bed
  • Deluxe Gold king bed
  • Rock Suite Platinum
  • Rock Royalty Level - Deluxe platinum, 1 king bed
  • Deluxe Gold king bed PURE allergy-friendly

Location

  • On a private beach
  • Puerto Aventuras Golf Club - 28 min walk
  • Puerto Aventuras Marina - 35 min walk

What’s around

Landmarks

  • On a private beach
  • Puerto Aventuras Golf Club - 28 min walk
  • Puerto Aventuras Marina - 35 min walk
  • CEDAM Museum - 36 min walk
  • Oasis Beach - 40 min walk
  • Ecopark Kantun Chi - 3.1 mi / 5 km
  • Kantenah Lagoon - 2.6 mi / 4.1 km
  • Chac Mol Cenote - 2.9 mi / 4.7 km
  • Xpu-ha Beach - 5.7 mi / 9.2 km
  • Xcaret Eco Theme Park - 9.2 mi / 14.8 km
  • Xplor Theme Park - 9.2 mi / 14.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 67 min drive
  • Airport shuttle (surcharge)

At a glance

Size

  • 577 rooms
  • Arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-5:30 AM
  • Check-out time is noon

Restrictions related to your trip

  • Mexico may have travel restrictions in place due to COVID-19.

Special check in instructions

Front desk staff will greet guests on arrival.

Required at check in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets allowed (dogs and cats only)*
  • Specific rooms only, restrictions apply*
  • 2 per room (up to 40 lbs)
  • Pets must be supervised
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free onsite self parking
  • Free onsite valet parking

Other information

  • Smoke-free property
  • Caters to adults only
* See small print for additional details or extra charges

At the property

Food and drink

  • Free buffet breakfast daily
  • 9 restaurants
  • 7 bars/lounges
  • 2 coffee shops/cafés
  • Swim-up bar
  • 24-hour room service

Things to do

  • Fitness classes on site
  • Basketball on site
  • Golf lessons on site
  • Miniature golf on site
  • Pilates classes on site
  • Tennis lessons on site
  • Volleyball on site
  • Golfing nearby

Working away

  • Business center
  • Meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Elevator
  • ATM/banking
  • Designated smoking areas
  • Garden
  • Terrace
  • Television in common areas

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Turndown service

Things to enjoy

  • Private spa tub
  • Balcony

Freshen up

  • Private bathroom
  • Jetted bathtub
  • Designer toiletries
  • Hair dryer

Be entertained

  • LCD TV
  • Premium TV channels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages
  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities
  • Kayaking
  • Snorkeling

Land activities
  • Bicycling
  • Tennis

Entertainment
  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances

Not included
  • Golf green fees
  • Motorized water sports
  • Scuba-diving excursions
  • Spa/beauty facilities and services

Spa

Rock Spa has 50 treatment rooms including rooms for couples. Services include facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Toro - This restaurant specializes in international cuisine and serves lunch and dinner.

Ciao - This restaurant specializes in Italian cuisine and serves breakfast and dinner.

Le Petit Cochon - This restaurant specializes in French cuisine and serves dinner only.

Los Gallos - This restaurant specializes in Mexican cuisine.

Dive - This poolside bar serves light fare only.

Recreation

On Site

  • Fitness facilities
  • Outdoor tennis courts -
  • Spa tub
  • Tennis on site
  • Fitness classes on site
  • Basketball on site
  • Golf lessons on site
  • Miniature golf on site
  • Pilates classes on site
  • Tennis lessons on site
  • Volleyball on site
  • Free water park access

Nearby

  • Golfing nearby

Small print

Also known as

  • Hard Rock Hotel Riviera Maya Adults Solidaridad
  • Hard Rock Riviera Maya Adults Only
  • Hard Rock Riviera Maya Adults Only Puerto Aventuras
  • Hard Rock Hotel Riviera Maya Adults
  • Hard Rock Hotel Riviera Maya Adults Puerto Aventuras
  • Hard Rock Hotel Riviera Maya Adults All Inclusive
  • Hard Rock Hotel Riviera Maya Adults Only All Inclusive
  • Hard Rock Riviera Maya Adults

Optional extras

Pets are allowed for an extra charge of USD 150 per pet, per stay

Airport shuttle service is offered for an extra charge of USD 90.00 per room (roundtrip)

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

For details on pet restrictions and to request pet-friendly rooms, contact the property at the number on the booking confirmation.

Guests under 18 years old are not allowed in the spa.

Guests can rest easy knowing there's a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-out is available.

The property affirms that it adheres to the Safe Travels (WTTC - Global) cleaning and disinfection practices.

Reservations are required for golf tee times, massage services, and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self and valet parking.
  • Yes, there are 3 outdoor pools.
  • Yes, cats and dogs are welcome, with a limit of 2 per room and maximum weight of 40 lbs per pet. There's a charge of USD 150 per pet, per stay. Food and water bowls are available.
  • You can check in from 3:00 PM - 5:30 AM. Check-out time is noon. Contactless check-out is available.
  • Yes, there are 9 onsite restaurants, featuring international cuisine and poolside dining. Nearby restaurants include Ranchero Kiki (3.1 mi), Paparazzi (6.6 mi), and Le Bistrot Chez Dede & Lalo (6.6 mi).
  • Yes, an airport shuttle is available. The charge is USD 90.00 per room roundtrip.
8.2.Very Good.
  • 2.0.Poor

    Not what we were sold

    Laura, 5 night trip with friends, Nov 8, 2020

    Verified Hotels.com guest review

  • 8.0.Very Good

    The staff was very friendly and willing to make sure we had the best stay.

    4 night romance trip, Mar 8, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Our group of 8 in their late 30s had a great time at the pool on the adults side each day. The music playing throughout the resort was great. Food was fine. Only complaint is that the rooms are loud at night - the noise from the hallways carries into the rooms. Once we got earplugs we were fine.

    4 night trip with friends, Feb 21, 2020

    Verified Orbitz guest review

  • 10.0.Exceptional

    Las Vegas-vibe with ocean views.

    Having stayed at other all-inclusive resorts, The Hard Rock is more reminiscent of a Las Vegas hotel experience than a “typical” AI resort. The grounds are immaculate and the service is fantastic. If you’re looking for a place to have an elevated experience in a festive atmosphere, this place is it.

    Tyler, 1 night trip with friends, Feb 20, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great resort !! Not as bog as we thought which was great .

    Chev, 6 night family trip, Feb 16, 2020

    Verified CheapTickets guest review

  • 10.0.Exceptional

    I loved everything about this property staying in Heaven was just what my doctor would have ordered for peace and tranquility. The beach (lagoon) was perfect this afforded me the opportunity to enjoy the ocean in a tranquil relaxing setting. I was in the ocean every day for hours and enjoyed every second. The staff were so friendly and accommodating, the food was good the resort was beautiful and kept spotless. The SPA was amazing and massages excellent. I will be back!!!!

    5 night family trip, Dec 9, 2019

    Verified Orbitz guest review

  • 6.0.Good

    Was recommended this hotel by a friend who visited a few years ago. The outside exterior of the hotel is beautiful! The pool and the beach area in the adult heaven area is great. The bar staff who take orders on the beach are very friendly! The only thing I was disappointed in was the food and night time entertainment. There are only 2 bars in the adult section for the evening time (one is a full blown nightclub - very dark with no holiday vibe whatsoever) and the other a small Sushi bar by the reception which offers zero atmosphere. Was sad there was no opportunity to have drinks outside/ any other bars / evening options. Both bars offer no drink menu which is frustrating when you want to try something new/ have a browse for inspiration! Some of the staff weren’t fluid in English so a menu would be very helpful. The food in the evening restaurants was very average and lacked a lot of flavour. The Italian and the Mexican in the adults section was the most disappointing. The french and steak restaurant slightly better but did not blow us away. The lunch offering by the pool however was great - fresh food on the grill/ pizzas and snack foods! Lastly, the music blasted by the pool during the day can be so loud and repetitive. Sometimes ruined the beautiful scenery. Overall, the staff were friendly and the outside made it for us in the daytime. Would not return on the basis of the food and lack of evening bar options.

    6 night romance trip, Nov 18, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Everything was geeat from the beginning to the end!

    TW, 1 night trip with friends, Nov 1, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Modern facilities, great staff, Grisell went above and beyond! Did not like the lack of beach...

    RM, 3 night trip with friends, Oct 3, 2019

    Verified Orbitz guest review

  • 10.0.Exceptional

    wonderful resort, staff, service and overall atmosphere. loved out time and stay would highly recommend to others.

    kam, 7 night romance trip, Sep 23, 2019

    Verified Expedia guest review

See all 85 reviews