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citizenM Boston Back Bay

4.0 star property
Hotel with restaurant, near Boston University

Choose dates to view prices

In the heart of Boston, citizenM Boston Back Bay offers a vibrant retreat with a 24-hour gym and restaurant. Unwind in the bar, stay connected with WiFi, or enjoy coffee and tea in the lobby; this hotel near Harvard University also features express check-in/check-out and smoke-free premises.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Air-conditioning
  • Bar
  • 24/7 front desk

Main amenities (12)

  • Housekeeping (on request)
  • Restaurants and bar/lounge
  • Breakfast available
  • 24-hour fitness centre
  • Coffee shop/cafe
  • 24-hour front desk
  • Coffee/tea in a common area
  • Communal living room
  • Microwave in a common area
  • Water dispenser
  • Multilingual staff
  • Luggage storage

Feel at home (6)

  • Fridge
  • Private bathroom
  • Premium TV channels
  • Lift
  • In-room climate control (air conditioning)
  • Premium bedding
The current price is €174
includes taxes & fees
19 Jul - 20 Jul

Why we love this property

Dining delights galore
The hotel offers international cuisine at its restaurant and bar. A cafe provides more options. Vegetarians have dedicated dining choices.
Dreamy sleep experience
Premium bedding and pillowtop mattresses promise sublime slumber. Hydromassage showerheads transform daily routines into spa-like indulgences.

Room options

View all photos for Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed

9.6 out of 10
Exceptional
(15 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed (High Floor)

Room, 1 King Bed (High Floor)

Room, 1 King Bed (High Floor)

8.8 out of 10
Excellent
(42 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

8.0 out of 10
Very good
(1 review)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Room, 1 King Bed (View)

Premium Room, 1 King Bed (View)

Premium Room, 1 King Bed (View)

9.6 out of 10
Exceptional
(16 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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The price is €165
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About the area

Map
408 Newbury street, Boston, MA, 02115

What's nearby

  • Newbury Street - 1 min walk - 0.1 km
  • Berklee College of Music - 3 min walk - 0.3 km
  • Hynes Convention Center - 5 min walk - 0.5 km
  • Boston University - 8 min walk - 0.7 km
  • Fenway Park - 10 min walk - 0.9 km

Getting around

  • Boston, MA (BNH-Boston Harbor Seaplane Base) - 18 min drive
  • Logan International Airport (BOS) - 20 min drive
  • Norwood, MA (OWD-Norwood Memorial) - 31 min drive
  • Bedford, MA (BED-Laurence G. Hanscom Field) - 32 min drive
  • Beverly, MA (BVY-Beverly Municipal) - 39 min drive
  • Lawrence, MA (LWM-Lawrence Municipal) - 40 min drive
  • Boston Yawkey Station - 14 min walk
  • Back Bay Station - 17 min walk
  • Boston Ruggles Station - 20 min walk
  • Hynes Convention Center Station - 1 min walk
  • Kenmore Station - 8 min walk
  • Symphony Station - 9 min walk

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪The Bebop - ‬3 min walk
  • ‪Wendy's - ‬3 min walk
  • ‪George Howell Coffee - ‬1 min walk
  • ‪Chicha San Chen 吃茶三千 - ‬1 min walk

About this property

citizenM Boston Back Bay

  • When you stay at citizenM Boston Back Bay, you'll be in a fantastic location, only a five-minute walk from Newbury Street and Berklee College of Music. Guests can visit the 24-hour fitness centre for a workout or grab a bite to eat at canteenM, which serves international cuisine. Also, Boston University and Northeastern University are within a short 10-minute walk. The property is only a short walk to public transportation: Hynes Convention Center Station is steps away and Kenmore Station is 8 minutes.

At a glance

DONE

Hotel size

    • 399 rooms
    • Arranged over 14 floors
DONE

Arriving/Leaving

    • Check-in time starts at 2:00 PM
    • Express check-in/out available
    • Minimum check-in age – 18
    • Check-out time is 11:00 AM
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
    • Guests are recommended to download the property's Marriott Bonvoy mobile app before check-in
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cots (infant beds)
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free Wi-Fi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
LOCAL_PARKING

Parking

    • No on-site parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:00 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Shared microwave
  • Water dispenser

Working away

  • Co-working spaces

Services

  • 24-hour front desk
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • Television in common areas
  • Communal living room
  • 24-hour fitness centre
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Locally owned and organised tours and activities
  • Local artist showcase
  • Local culture and ecosystem education
  • Double-glazed windows
  • Uses some LED lighting
  • Comprehensive food waste policy
  • No plastic soft drinks bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Water dispenser
  • Reusable cups only

Accessibility

  • Wheelchair-accessible bathroom dressing table
  • Wheelchair-accessible dressing table height (centimetres): 86
  • Lift
  • Lift door width (centimetres): 107
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 86
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Closed-captioned TV
  • Grab bar in shower
  • Shower grab bar height (centimetres): 91

Room amenities

Be entertained

  • IPad
  • 43-inch LED TV
  • Premium digital channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Iron/ironing board

Sleep well

  • Premium bedding
  • Pillow-top mattress

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Eco-friendly toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Complimentary wireless Internet access (speed of 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Phone

Food and drink

  • Fridge

More

  • Housekeeping on request
  • In-room safe
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • Uses some LED lighting
  • Recycling
  • Water-efficient showers only
  • Water-efficient toilets only
  • Mobile key entry

Special features

Dining

CanteenM – This restaurant specialises in international cuisine. Guests can enjoy drinks at the bar.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 20.50 per person
  • Late checkout can be arranged for an extra charge of USD 69 (subject to availability)

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Noise-free guestrooms cannot be guaranteed.
On-site parties or group events are strictly prohibited.
Long-term renters welcome.
Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector and a security system on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Also known as

CitizenM Boston Back Bay Hotel
CitizenM Boston Back Bay Boston
CitizenM Boston Back Bay Hotel Boston

Frequently asked questions

Does citizenM Boston Back Bay offer free cancellation for a full refund?

Yes, citizenM Boston Back Bay does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at citizenM Boston Back Bay?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at citizenM Boston Back Bay?

Sorry, there's no on-site parking at citizenM Boston Back Bay.

What are the check-in and check-out times at citizenM Boston Back Bay?

You can check in starting at 2:00 PM. Check-out time is 11:00 AM. Late check-out is available for a charge of USD 69 (subject to availability). Express check-in and check-out are available.

Is there an on-site casino at citizenM Boston Back Bay?

No, this hotel doesn't have a casino, but Encore Boston Harbor (9-min drive) is nearby.

What is there to do at citizenM Boston Back Bay and nearby?

Maintain your daily exercise routine at the 24-hour gym.

Are there restaurants at or near citizenM Boston Back Bay?

Yes, canteenM offers international cuisine.

What's the area around citizenM Boston Back Bay like?

CitizenM Boston Back Bay is a short 1-minute walk from Hynes Convention Center Station and 7 minutes' walk from Boston University.

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Reviews

citizenM Boston Back Bay Reviews

9.4

Exceptional

9.6

Cleanliness

9.2

Amenities

9.4

Staff & service

9.6

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast was described as excellent, good, superb, and far superior with a wide variety of options. (59 reviews)
  • The gym was great, very airy and had options including a water-based rower. (6 reviews)
  • Wi-Fi was fast and reliable throughout the building. (4 reviews)
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From real guest reviews summarized by AI.

Reviews

Verified

10/10 Exceptional

Great location and friendly service guests.
Kaylen, 1-night trip
Verified

10/10 Exceptional

It was a perfect location and very clean and high tech of a room.
Mollee, 1-night trip
Verified

10/10 Exceptional

Micro hotel format done very well. Location convenient for Hynes convention center.
donald, 4-night trip
Verified

10/10 Exceptional

Excellent location..walkable to different restaurants and shops..
Jema, 2-night trip
Verified

8/10 Very good

The room was clean and just what we needed. The breakfast and coffee is expensive. It looked good, but we passed. Good location and had fun. We will stay here again. Staff was excellent. Helpful, kind and cheerful.
Stacy, 1-night trip
Verified

8/10 Very good

Loved the view from our room
Colleen, 2-night trip
Verified

8/10 Very good

Great location and cozy rooms.
andrew, 3-night trip
Verified

10/10 Exceptional

Second time staying at a Citizen M property and it never disappoints. Great location. Friendly staff. Well maintained property.
Diane, 3-night trip
Verified

10/10 Exceptional

People were rally nice food was good location was great
Deneli, 6-night trip
Verified

10/10 Exceptional

Great location
Ricky, 4-night trip
Verified

10/10 Exceptional

Clean room, friendly and helpful staff, great location
Mauricio A, 3-night trip
Verified

10/10 Exceptional

The staff makes the place! The bartenders are always awesome. I hated the little rooms but they made up for it with the people.
Josh, 3-night trip
Verified

10/10 Exceptional

Loved the breakfast buffet
Micheal, 2-night trip
Verified

8/10 Very good

Very clean room, nice available amenities, competent staff.
Sultana, 2-night trip
Verified

10/10 Exceptional

Great location
Lisa, 2-night trip
Verified

10/10 Exceptional

Great location, great updated services, friendly staff
veronica, 2-night trip
Verified

10/10 Exceptional

Cute, affordable hotel, staff was friendly and helpful.
Jamie, 2-night trip
Verified

10/10 Exceptional

Great location. Room immaculate,comfy bed and very modern All sort of alcoves downstairs to work or hang out.Breakfast is good and bar hits the spot.
Marcie, 1-night trip
Verified

10/10 Exceptional

Great location. Loved the lounge areas, great for work.
Chernoh, 3-night trip
Verified

10/10 Exceptional

Best hotel you could find in Boston from design to staff friendliness
Hai, 1-night trip
Verified

10/10 Exceptional

I moved to this hotel after a terrible experience at a hotel nearby. This place was just what I needed after that. So clean, everything was very accessible. The amenities were great. The rooms are small, but that’s to be expected downtown and I found the way they cleverly used space to be cozy and comfortable. The hotel reminded me a lot of hotels theoughout Europe. I would come back for sure.
Sarah, 3-night trip
Verified

10/10 Exceptional

great location & clean room
Amber, 1-night trip
Verified

10/10 Exceptional

The location is excellent - walking distance to shopping, the Charles River, and great restaurants. The rooms at citizenM are always comfortable, and the living room at this one (Boston Back Bay) was so lively. It was great to hang out there during some down time after a busy day of exploring.
Cherilyn, 1-night trip
Verified

10/10 Exceptional

Great staff and cleanliness throughout the property.
Bruce, 1-night trip
Verified

10/10 Exceptional

The staff were incredibly friendly and welcoming. Some amenities were closed for renovation, but otherwise I was very impressed with the property. Great location in Back Bay, too!
Jesse, 3-night trip