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1 room, 2 adults

Now Jade Riviera Cancun Resort & Spa - All Inclusive

4-star4 stars
Great for families

Good to know

  • Babysitting or childcare (surcharge)
  • Children's pool
  • Free cribs/infant beds
  • In-room childcare (surcharge)
Unidad 26, Mz 20 Lote 1-1 SM 3, Puerto Morelos, QROO, 77580, Mexico

All-inclusive beachfront property with spa, near Puerto Morelos Town Square
  • Free buffet breakfast and free WiFi
  • Great for families

    Good to know

    • Babysitting or childcare (surcharge)
    • Children's pool
    • Free cribs/infant beds
    • In-room childcare (surcharge)
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

China may have travel restrictions in place, including self-quarantine, due to COVID-19. Find out more

  • Amazing resort! I highly recommend booking preferred! The ocean is clean and Private and…Feb 6, 2021
  • Very nice looking property with good food served at their dinner restaurants .Nov 21, 2020

Now Jade Riviera Cancun Resort & Spa - All Inclusive

from €230
  • Junior Suite Tropical View King Bed
  • Jr Suite Ocean View King Bed
  • Jr Suite Ocean Front King Bed
  • Preferred Club Governor Suite
  • Preferred Club Ocean View with 1 king Bed
  • Preferred Club Ocean Front with king Bed
  • Jr Suite Ocean Front with Two Double Beds
  • Jr Suite Ocean View with Two Double Beds
  • Jr Suite Tropical View with Two Double Beds
  • Preferred Ocean Front with Two Dbl Beds
  • Preferred Ocean View with Two Dbl Beds
  • Deal of the Day
  • Deal of the Day Preferred Tropical View

What’s around Now Jade Riviera Cancun Resort & Spa - All Inclusive

Landmarks

  • On the waterfront
  • Puerto Morelos Town Square - 36 min walk
  • Ojo de Agua Beach - 29 min walk
  • Artisans Market - 35 min walk
  • San Jose Catholic Parish - 36 min walk
  • Puerto Morelos Reef - 37 min walk
  • Sanctuary of Hope and Time Capsule - 4.4 mi / 7.1 km
  • Dr. Alfredo Barrera Marin Botanical Garden - 4.9 mi / 7.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 29 min drive

At a glance

Key facts

Size

  • 550 rooms
  • Arranged over 4 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • China may have travel restrictions in place, including self-quarantine, due to COVID-19.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare*

Pets

  • Pets allowed (dogs only)*

  • Specific rooms only, restrictions apply*

  • 1 per room (up to 22 lbs)

  • Food and water bowls available

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Wheelchair-accessible parking on site

  • Onsite parking includes off-street options

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

At the property

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Free buffet breakfast daily
  • 7 restaurants
  • 3 bars/lounges
  • 2 swim-up bars
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • 24-hour room service
Things to do
  • Basketball on site
  • Miniature golf on site
  • Kayaking on site
  • Personal motorized watercraft on site
  • Playground on site
  • Sailing on site
  • Surfing/boogie boarding on site
  • Volleyball on site
  • Yoga classes/instruction on site
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Parasailing nearby
  • Rafting nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby
  • Windsurfing nearby
Working away
  • Business center
  • Conference space
  • Conference space size (feet) - 10710
  • Conference space size (meters) - 995
  • One meeting room
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Number of buildings/towers - 9
  • Year Built - 2008
  • Elevator
  • ATM/banking
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Ceiling fan
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
Things to enjoy
  • In-room massage available
  • Balcony or patio
Freshen up
  • Private bathroom
  • Bidet
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch LCD TV
  • Cable TV channels
  • IPod docking station
  • MP3 docking station
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities
  • Kayaking
  • Rowing/canoeing
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Tennis
  • Volleyball
  • Access to 18-hole golf course
  • 1 round of golf during stay for guests ages 18 years old and older
  • Golf green fees

Lessons/classes/games
  • Dancing
  • Water fitness

Entertainment
  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances

Not included
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services

Spa

Now Spa by Pevonia has 6 treatment rooms including rooms for couples. Services include facials, body wraps, body treatments, and manicures and pedicures. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy.

Dining

Carnival Buffet - This beachfront buffet restaurant serves lunch and dinner. A children's menu is available.

Capers Rest. (Italian) - This fine-dining restaurant serves dinner only.

CinCin Rest (Adults only) - This fine-dining restaurant serves dinner only.

Mercure Rest (French) - This fine-dining restaurant serves dinner only.

Tamarindo Rest (Mexican) - This fine-dining restaurant serves dinner only.

Recreation

On Site

  • Fitness facilities
  • Outdoor tennis courts -
  • Sauna
  • Spa tub
  • Steam room
  • Tennis on site
  • Basketball on site
  • Miniature golf on site
  • Kayaking on site
  • Personal motorized watercraft on site
  • Playground on site
  • Sailing on site
  • Surfing/boogie boarding on site
  • Volleyball on site
  • Yoga classes/instruction on site

Nearby

  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Parasailing nearby
  • Rafting nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby
  • Windsurfing nearby

Awards and affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Now Jade Riviera Cancun Resort & Spa - All Inclusive’s small print

Also known as

  • Now Jade All Inclusive
  • Now Jade Riviera Cancun Resort Spa
  • Now Jade Riviera Cancun Resort Spa All Inclusive
  • Now Jade Riviera Cancun Resort Spa Optional All Inclusive
  • Now Jade Riviera Cancun Resort And Spa
  • Now Jade Riviera Cancun Resort All Inclusive Puerto Morelos
  • Now Jade Riviera Cancun Hotel Puerto Morelos

Policies

Access to the nearby Gran Coral Riviera Maya Golf course is included in the room rate. Transportation to the golf course is not provided.
The Kids Club, included in the room rate, is available from 9 AM to 10 PM. Parents may not leave the hotel premises while their children are in the Kids Club. In-room babysitters are available if guests intend to leave the premises (surcharge applies; must be requested in advance).

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

For details on pet restrictions and to request pet-friendly rooms, contact the property at the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and debit cards. Cash is not accepted. 

Mandatory fees

The charges below are included in the total price displayed:

  • New Year's Eve gala dinner fee for stays on 31 December

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of USD 65 per pet, per night

Service animals exempt from fees

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Now Jade Riviera Cancun Resort & Spa - All Inclusive

  • Does Now Jade Riviera Cancun Resort & Spa - All Inclusive offer free cancellation for a full refund?
    Yes, Now Jade Riviera Cancun Resort & Spa - All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Now Jade Riviera Cancun Resort & Spa - All Inclusive?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is there a pool at Now Jade Riviera Cancun Resort & Spa - All Inclusive?
    Yes, there are 3 outdoor pools and a children's pool.
  • Are pets allowed at Now Jade Riviera Cancun Resort & Spa - All Inclusive?
    Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 22 lbs per pet. There's a charge of USD 65 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
  • What are the check-in and check-out times at Now Jade Riviera Cancun Resort & Spa - All Inclusive?
    You can check in from 3:00 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out are available.
  • Are there restaurants at or near Now Jade Riviera Cancun Resort & Spa - All Inclusive?
    Yes, there are 7 onsite restaurants, featuring beachfront dining and ocean views. Nearby restaurants include My Little Italy (2.7 mi), Tacos.Com (2.7 mi), and Richard's Bistro (2.7 mi).
  • What is there to do at Now Jade Riviera Cancun Resort & Spa - All Inclusive and nearby?
    Have fun with onsite activities like kayaking, sailing, and surfing and improve your game at the onsite tennis courts. Additional recreation onsite includes basketball, volleyball, and yoga. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 3 outdoor swimming pools. Now Jade Riviera Cancun Resort & Spa - All Inclusive also has 2 swim-up bars, a nightclub, and a private beach, as well as a sauna, a steam room, and a garden.

Recent reviews

Very Good 8.4 From 293 reviews

Exceptional 10.0
Doesn’t disappoint!
The hotel was amazing. Super clean. The view we had in our room was breathtaking. We had a jacuzzi on the balcony. The staff was so friendly. The breakfast was good. The dinner at the restaurants were also good. I would love to stay here again.
Amy, us2 night trip
Good 6.0
Food and the staff at the restaurants were very good. “Preferred Member” privilege was pretty much nonexistent. At the hotels we usually go, the “welcome gift” means a champagne and fruit basket, but Now Jade gave us a mini Pringles... and tiny bottles of liquors. Housekeeping staff keep forgetting to replenish certain things everyday such as coffee and towels, so we had to call them every single day for missing items. Not the best experience. We had the similar lame experience at Dream (the same hotel group). We came to the conclusion that this hotel group offers just mediocre service overall.
Kay, us4 night family trip
Exceptional 10.0
Todas las amenidades son muy buenas. Me gustó mucho la habitación pues es amplia y cómoda, la comida de desayuno y cómoda muy variada. Para la cena las opciones abiertas fueron muy buenas. Las piscinas muy lindas, cuidadas y con buen servicio de bebidas (snacks no fueron de mi gusto). Todo el personal siempre muy amable y atento a solicitudes. Muchas gracias.
Miguel, us1 night trip with friends
Very Good 8.0
Excellent Resort with some Caveats
Lovely resort. Beautiful infinity pools with views of the ocean. Nice beach - not rocky as some have suggested but next door to a marina. Available snorkeling to see lots of fish about 50+ yards from shore. However, pipe close to shore spewing brownish water was questionable. When we were there, the Spice restaurant was closed for renovations. Also, most of the main family pool was empty and closed due to repairs for the first 3 days of our trip and the sports bar "Scores", the restaurant "Castaways", the gym, and all water sports (i.e., kayaking, snorkeling, etc.) were closed due to the pandemic. No notice, mention, apology or accommodation was made by NJ for this lack of advertised amenities. Questionable what you actually receive for preferred status except for access to preferred lounge. Pool activities and games are minimal with the same activities repeated over and over again -- mostly water aerobics and water dancing. Nonetheless, the staff is very friendly and accommodating. Rooms are large, clean and comfortable. Our front view suit disappointingly had views of the roofs of NJ's other buildings besides the ocean and the 3+ foot wall around our balcony prevented any view of the ocean when seated on the lounge chairs. The food is good to excellent with the exception of the run-of-the mill buffet restaurant "Carnival". Besides these flaws, we still had a great time and would definitely would go back.
us5 night trip
Very Good 8.0
Now jade was very nice. The property was kept very clean, the staff were very friendly and attentive and the food was good. I recommend water shoes for the beach as it was a little rocky in the water. The restaurants are not all open on the same day as the hotel is not operating a full capacity but they do alternate so you do get the opportunity to try them all.
Melanie, us5 night family trip
Exceptional 10.0
I wish the buffet offered more for dinners. It was opened very other night with Asian food only Otherwise, our stay was great!
Monika, us7 night family trip
Very Good 8.0
Property it a little dated and needs some paint and small repairs. I went the week they reopened and to my surprise, the preferred lounge was closed,and 2 restaurants were not open. I paid for preferred and didn't get all the perks,now the trip was on sale so I won't complain too much about it. Food was great,staff was great. Views are nice and the beach was nice. I did get to snorkel which was great and it was only $40! For the $912 I paid for 4 night it was worth it. But the shortage of preferred service will make me not return. But to be honest I'm judging all hotels based and the amazing experience I had in Royal Service in Paradisus Cancun.
JetSetter, us4 night trip with friends
Fair 4.0
there is no preferred amenities and management acts like its no big thing that you don't get what you paid for, offered me a free upgrade if id come back again??? I just wanted the upgraded vacation I already paid for. so honestly asked expedia for a refund.
violetmd, us7 night romance trip
Exceptional 10.0
The staff was so friendly and kind. The entertainment was fun. The preferred pool was just right for us and Daniel does a great job with pool service Only dislike was the amount of large groups but it was one reason I was glad to have booked preferred
Sandy, us4 night family trip
Good 6.0
Did not like being pressured on presentations and wasting almost an entire day of our vacation because if it. Will not return to this resort.
us5 night romance trip

Now Jade Riviera Cancun Resort & Spa - All Inclusive