All properties in Palenque, Palenque, Chiapas, Mexico

Hotel Villa Mercedes Palenque

Family-friendly hotel in Palenque with 2 outdoor pools and spa

  • Free WiFi

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  • Pool
  • Pool
  • Outdoor Pool
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Km 2.9 Carretera Palenque-Ruinas, Palenque, 29960, CHIS, Mexico
  • The hotel and grounds are beautiful. The rooms are large. We arrived in the evening,…

    Aug 14, 2021

  • The landscape is beautiful!

    Apr 20, 2021

See all 138 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Guests are provided with free hand sanitizer

Guests rated location

Easy parking
  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym

Property highlights

Main amenities

  • 92 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • 2 outdoor pools
  • Breakfast available

For families

  • Children's pool
  • Playground on site
  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom

What’s around

  • Aluxes Eco Park - 3 min walk
  • Palenque National Park - 21 min walk
  • Palenque Archaeological Zone - 44 min walk
  • Museo de Sitio Palenque - 44 min walk
  • Misol-Ha Waterfalls - 5.9 mi / 9.6 km
  • Cascadas de Roberto Barrios - 19.8 mi / 31.9 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Deluxe Room
  • Executive Room
  • Suite

What’s around


  • Aluxes Eco Park - 3 min walk
  • Palenque National Park - 21 min walk
  • Palenque Archaeological Zone - 44 min walk
  • Museo de Sitio Palenque - 44 min walk
  • Misol-Ha Waterfalls - 5.9 mi / 9.6 km
  • Cascadas de Roberto Barrios - 19.8 mi / 31.9 km

Getting around

  • Palenque, Chiapas (PQM-Palenque Intl.) - 7 min drive
  • Airport drop-off service
See on map
Km 2.9 Carretera Palenque-Ruinas, Palenque, 29960, CHIS, Mexico

At a glance

Hotel size

  • This hotel has 92 rooms
  • This hotel is arranged over 1 floor


  • Check-in time 3 PM-noon
  • Check-out time is noon
  • Express check-in

Restrictions related to your trip

  • COVID-19 restrictions.

Special check in instructions

Front desk staff will greet guests on arrival.

Required at check in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • One child stays free when occupying the parent or guardian's room, using existing bedding
  • Babysitting/childcare*


  • Pets allowed (dogs only)*
  • Specific rooms only, restrictions apply*
  • 1 per room (up to 29 lbs)
  • Pets must be supervised


  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms


  • Airport drop off (available 24 hours)*


  • Secured uncovered onsite self parking (fees apply)
  • Secured uncovered onsite extended parking (MXN 500 per day)
  • Onsite RV/bus/truck parking (fees apply)

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Taking the kids?

  • In-room childcare (surcharge)

Food and drink

  • English breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Swim-up bar
  • Poolside bar
  • Room service (during limited hours)
  • Free reception
  • Coffee/tea in a common area

Things to do

  • Number of outdoor pools - 2
  • Children's pool
  • Fitness facilities
  • Full-service spa
  • Playground on site
  • Swim-up bar
  • Pool sun loungers
  • Pool umbrellas

Working away

  • Business center
  • One meeting room
  • Conference center


  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Porter/bellhop


  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas


  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer

Be entertained

  • 32-inch flat-screen TV
  • Cable TV channels

Stay connected

  • Free WiFi
  • Phone


  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features


Guests can indulge in a pampering treatment at the hotel's full-service spa, Villa Mercedes Spa / Maya. Services include massages. The spa is equipped with a mud bath and a steam room.

The spa is open daily.


La Foresta - Overlooking the garden, this restaurant serves breakfast and lunch. Guests can enjoy drinks at the bar.

Fees & policies

Optional extras

  • English breakfast is offered for an extra charge of MXN 165 for adults and MXN 85 for children (approximately)
  • Airport shuttle service is offered for an extra charge of MXN 500 per vehicle

Children & extra bedsPay at property

  • In-room babysitting is available for an extra charge
  • Babysitting/childcare is available for an extra charge
  • Airport shuttle service for children between the ages of 5 and 10 costs MXN 0

PetsPay at property

  • Pets are allowed for an extra charge of MXN 600 per pet, per night
  • Contact the property at the number on the booking confirmation for details on pet restrictions and to request a pet-friendly room

ParkingPay at property

  • Uncovered self parking is available for an extra charge
  • RV/bus/truck parking is available for an extra charge
  • Uncovered extended parking costs MXN 500 per day

Pool, spa & gym (if applicable)Pay at property

  • Pool access available from 9:00 AM to 9:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-out is available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

This property accepts Visa, Mastercard, American Express, debit cards and cash.

Also known as

  • Hotel Mercedes Palenque
  • Hotel Villa Mercedes Palenque Hotel Palenque
  • Hotel Villa Mercedes Palenque
  • Villa Mercedes Palenque
  • Mercedes Palenque Palenque
  • Hotel Villa Mercedes Palenque Hotel
  • Hotel Villa Mercedes Palenque Palenque

*See fees & policies for additional details or extra charges


  • Yes, Hotel Villa Mercedes Palenque does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Extended parking costs MXN 500 per day. RV/bus/truck parking is available.
  • Yes, there are 2 outdoor pools and a children's pool. Guests have pool access from 9:00 AM to 9:00 PM.
  • Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 29 lbs per pet. There's a charge of MXN 600 per pet, per night.
  • You can check in from 3 PM - noon. Check-out time is noon. Express check-in and contactless check-out are available.
  • Yes, La Foresta offers garden views. Nearby restaurants include La Vita é Bella (2 mi), Pizzas Expres (2.1 mi), and Cafe Colibri (2.1 mi).
  • Yes, a shuttle from the hotel to the airport is available. The charge is MXN 500 per vehicle.
  • Hotel Villa Mercedes Palenque has 2 outdoor pools and a spa, as well as a fitness center and a garden.
  • 8.0.Very Good

    Hotel is OK, surrounded by nature. Personnel working are frindly but not very well trained ans in some areas understaffed

    2 night family trip, Apr 7, 2021

    Verified Expedia guest review

  • 8.0.Very Good

    It’s a beautiful property with emaculate gardens, pools, the rooms were spotless clean, AC and fans that worked amazing, hot water, the kindest staff. We absolute adored Freddy, Riejor, Christian and Heber. They were very accommodating. The food was the same menu everyday. They had a lot local foods. The only thing I’d recommend is maybe a few more options of food on the food. It felt like the same food prepared differently. Add more vegetables to the menu. Maybe Jackfruit. Another recommendation, Offer tours to the region. Or at least have a tour guide to call. We had to arrange all that on our own. We also booked and prepaid for a room for 3 and they only have rooms with one bed or two small doubles. No rollaways. That was Travelocity’s thing advertising they could offer a room for 3.

    4 night family trip, Mar 28, 2021

    Verified Travelocity guest review

  • 10.0.Exceptional

    I love the place, it’s a beautiful landscape, ambient and the service is so good. The hotel is close to the town where you can find different places to visit or to eat. The buffet in the hotel’s restaurant is so good.

    Blanca L, 1 night trip with friends, Mar 2, 2020

    Verified guest review

  • 8.0.Very Good

    Our room was spacious and clean. Beds a little hard, but OK. Bathrooms clean with adequate counter space and large shower. Air conditioned. Nice view and hammock outside our door. Beautiful grounds with large pool and 2nd smaller pool - very welcome after hot day at the ruins. Staff speak little English. Overall very nice resort-like hotel. Our major complaint is that the food is terrible.

    CA2, 2 night family trip, Jan 27, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Great Hotel!

    The hotel was very well maintained and located close to the Archeological Site of Palenque. The staff is very friendly and helpful.

    Julio, 1 night family trip, Jan 18, 2020

    Verified guest review

  • 8.0.Very Good

    Grand and cold

    The hotel is very nice, the pool and grounds are well maintained, and the rooms are superbly clean. We are a family of 3 who love travelling and supporting local places. I found the entire cleaning and support staff to be very warm, helpful and accommodating, however, the front desk staff was very cold and not very helpful. Our requests for a hammock to be hung outside our room (as is the case with every other guest who checks in) was met with reluctance and we never got one. In addition, any other requests for Wi-Fi passwords, etc were met with dismay and lack of interest. We will not be staying here again, as for the price, we can go next door (much warmer place and excellent food).

    3 night family trip, Jan 10, 2020

    Verified guest review

  • 8.0.Very Good

    Great for a couple of nights

    A really nice place to stay and visit the nearby ruins. The staff are friendly and welcoming but unsurprisingly speak little English - however a little patience means it is easy enough to be understood. They were most helpful in arranging transportation and taxis and I’d be very happy indeed to stay there again. The room was spotless and well appointed, the bathroom great and the air-con very good indeed - a necessity given the tropical temperatures and humidity. The ruins at Palenque are some of the most outstanding in this beautiful country and this was a good place to stay and explore them.

    Mark, 2 night trip with friends, Jul 14, 2019

    Verified guest review

  • 10.0.Exceptional

    Lovely pool, rooms perfectly nice. Wifi not so great.... but overall an excellent place to stay, near the ruins of Palenque.

    Eric, 1 night trip, Apr 18, 2019

    Verified Orbitz guest review

  • 8.0.Very Good

    A nice place. Close to the ruins. There are 2 pools. The restaurant is for bus trips but there are other places nearby.

    Robert, 2 night romance trip, Mar 10, 2019

    Verified guest review

  • 8.0.Very Good

    Good overall, 3.5 stars is right.

    Good hotel. The pool area is good. The dining room seams like there is not much going on. Not too many options on the buffet, but I guess most people choose to eat somewhere else. The few items they have on the buffet, they are good, decent. The room service food is also good. Service was overall good except for a not so friendly waiter. The massages at the spa are really good, and considerably cheap, about $25 for 45 minutes. I got back to back days of massages and felt great. We stayed at the suite with a separate living room. Both room and living room were very spacious. We found a large spider running on the floor one night. But I guess being in the jungle you just can't avoid all of the insects. Overall is a good hotel with no amazing finishes or services but does the job if you want to stay very close to the ruins in the middle of the jungle. We saw wild birds flying by. Also, next door is the Bajum restaurant (currently #1 in Palenque on trip advisor). And outside the hotel there is the van stop where you can be taken to the ruins or downtown for 20 pesos ($1).

    Ricardo, 4 night family trip, Jan 4, 2019

    Verified guest review

See all 138 reviews