Kampala Serena Hotel

Photo gallery for Kampala Serena Hotel

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Outdoor pool, open 6:00 AM to 6:00 PM, pool umbrellas, pool loungers
Outdoor pool, open 6:00 AM to 6:00 PM, pool umbrellas, pool loungers
Outdoor pool, open 6:00 AM to 6:00 PM, pool umbrellas, pool loungers
Business Suite | Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Overview of Kampala Serena Hotel

Kampala Serena Hotel

5.0 star property
Luxury hotel in Kampala with 6 restaurants and 2 bars/lounges

9.4/10 Exceptional

126 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
Map
Kintu Road, Kampala, 256
Main amenities
  • Daily housekeeping
  • 6 restaurants and 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Health club
  • Sauna
  • Steam room
  • Children's pool
  • Pool bar
  • 24-hour room service
  • Coffee shop/cafe
  • Massage/treatment rooms
For families
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bath and shower

Choose dates to view prices

About this area

What's nearby

  • Heart of Kampala

Getting around

  • Entebbe (EBB-Entebbe Intl.) - 39 min drive
  • Airport shuttle (surcharge)

About this property

Kampala Serena Hotel

5-star luxury hotel in the business district
Consider a stay at Kampala Serena Hotel and take advantage of a free breakfast buffet, a round-trip airport shuttle and a poolside bar. Treat yourself to a body scrub, a body wrap or a massage at Serena Maisha Spa, the on-site spa. Be sure to enjoy a meal at any of the 6 on-site restaurants, which feature French cuisine and garden views. Pilates classes and aerobics classes are offered at the health club; Kampala Serena Hotel also has a terrace, an art gallery on site and a coffee shop/cafe. In addition to a garden and a hair salon, guests can connect to free in-room WiFi.
You'll also find perks such as:
  • An outdoor pool and a children's pool, with sunloungers and pool umbrellas
  • Free self-parking and valet parking
  • Limo/town car service, a porter/bellboy and massage treatment rooms
  • Free newspapers, a front desk safe and express check-in
  • Guest reviews say good things about the breakfast, pool and helpful staff
Room features
All 152 rooms offer comforts, such as 24-hour room service and premium bedding, in addition to thoughtful touches, such as pillow menu and Laptop workspace. Guests reviews give good marks for the overall comfort rooms at the property.
Extra amenities include:
  • Highchairs, baby baths and free infant beds
  • Egyptian cotton sheets, pillowtop mattresses and down duvets
  • Bathrooms with rainfall showers and designer toiletries
  • 32-inch Smart TVs with premium channels
  • Wardrobes/cupboards, daily housekeeping and desks

Languages

English, French

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global) and Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 152 rooms
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in time from noon until 6:00 PM
  • Express check-in/out
  • Late check-in subject to availability
  • Check-out time is 10 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Babysitting*

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 6 AM–10 AM
  • 6 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Coffee shop
  • Private dining
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children's pool
  • Babysitting (surcharge)
  • Children's menu
  • Baby bath

What to do

  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Winery release events

Working away

  • Business centre
  • 16 meeting rooms
  • Conference centre (10290 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 2003
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Health club
  • An outdoor pool
  • Art gallery on site
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Lift
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Low-height worktop and sink
  • Grab bar near toilet

Languages

  • English
  • French

Room amenities

Be entertained

  • 32-inch Smart TV
  • Premium satellite channels
  • Films for purchase

Home comfort

  • Air conditioning
  • Minibar
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Pillow-top mattress
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Separate bath and shower
  • Rainfall shower heads
  • Designer toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free weekday newspapers
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Free bottled water
  • High chair

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Local maps

Special features

Spa

Serena Maisha Spa has 8 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

The Pearl Restaurant – Overlooking the garden, this fine-dining restaurant specialises in French cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Explorer Italian Bistro – Overlooking the garden, this restaurant specialises in Italian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
The Lakes Restaurant – Overlooking the garden, this restaurant specialises in local and international cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available. Open daily.
Pool Side Restaurant – This poolside restaurant serves lunch and dinner. A children's menu is available. Open daily.
Champagne Bar – This Champagne bar only serves light fare. Open selected days.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of UGX 242750 per person (one-way)

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for UGX 100.0 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 6:00 AM to 6:00 PM
  • Guests under 18 years old are not allowed in the health club
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global) and Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

This property accepts credit cards. Cash is not accepted.

Also known as

Kampala Serena Hotel
Kampala Serena
Kampala Serena Hotel Hotel
Kampala Serena Hotel Kampala
Kampala Serena Hotel Hotel Kampala

Frequently asked questions

Does Kampala Serena Hotel offer free cancellation for a full refund?
Yes, Kampala Serena Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Kampala Serena Hotel?
As of 28 September 2022, prices found for a 1-night stay for 2 adults at Kampala Serena Hotel on 29 September 2022 start from €367, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Kampala Serena Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Kampala Serena Hotel?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 6:00 AM to 6:00 PM.
Are pets allowed at Kampala Serena Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Kampala Serena Hotel?
Yes, there's free self and valet parking.
Is an airport shuttle service offered by Kampala Serena Hotel?
Yes, an airport shuttle is available. The charge is UGX 242750 per person one-way.
What are the check-in and check-out times at Kampala Serena Hotel?
You can check in from noon - 6:00 PM. Check-out time is 10 AM. Express check-in is available.
What is there to do at Kampala Serena Hotel and nearby?
On-site recreation at Kampala Serena Hotel includes aerobics , pilates and yoga. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Kampala Serena Hotel also has 2 bars and a sauna, as well as a steam room and a garden.
Are there restaurants at or near Kampala Serena Hotel?
Yes, there are 6 on-site restaurants, featuring French cuisine, garden views and poolside dining. Nearby restaurants include The Water (5-min walk), Meeting Point (5-min walk) and Banange Brewing Company (7-min walk).
What's the area around Kampala Serena Hotel like?
Kampala Serena Hotel is in the heart of Kampala, a short 8-minute walk from Uganda Golf Course and 11 minutes' walk from The Parliament of the Republic of Uganda.

Overall score and ratings

9.4

Exceptional

9.5/10

Cleanliness

9.3/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

10/10 Exceptional

Great Hotel, staff very friendly and the room was clean
Kennedy, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jay, 4-night trip
Verified Expedia guest review

8/10 Very good

Jay, 2-night trip
Verified Expedia guest review

10/10 Exceptional

The hotel is extremely welcoming and has great facilities. Providing very comfortable rooms and excellent service.
David, 1-night romance trip
Verified Expedia guest review

8/10 Very good

Arvinder, 14-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

The Kampala Serena has some of the most beautiful grounds in the city. The amenities were fantastic, and the service was exceptional. Can’t recommend enough.
Amy, 7-night business trip
Verified Expedia guest review

10/10 Exceptional

Jonathan, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Edson, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jacquie - United Kingdom
My stay @ Serena hotel kampala was incredible . The staff were amazing , from the manager James, right down to house keeping Emmanuel and crew , room service Arnold and crew , the restaurants, reception. The most outstanding staff I can remember was Jackie from room service ( Nothing was ever too much for her, Rosette from the restaurant always there to serve . Denis, Joyce, Moses both of them , Wilfred from Laundry, Ambrose and Wycliff @the entrance , the drivers . I can’t mention everyone . The services were Remarkable. Can’t wait to see them again.
Jacqueline, 10-night business trip
Verified Hotels.com guest review

6/10 Good

Hashim, 3-night trip
Verified Hotels.com guest review