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Grand Velas Riviera Maya - All Inclusive
Convenient for El Camaleón Mayakoba Golf Course
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Grand Velas Riviera Maya - All Inclusive
Photo gallery for Grand Velas Riviera Maya - All Inclusive
Overview of Grand Velas Riviera Maya - All Inclusive
9.6 out of 10 Exceptional
9.6/10 Exceptional
Property highlights
- Free parking
- Free WiFi
- Connecting rooms available
Carretera Cancún-Tulum KM 62, Municipio Solidaridad, Playa del Carmen, QROO, 77710
Main amenities
- Daily housekeeping
- On the beach
- 8 restaurants and 2 beach bars
- 3 poolside bars and 6 bars/lounges
- 3 swim-up bars
- Full-service spa
- 2 indoor pools and 3 outdoor pools
- 4 spa tubs
- Free children's club
- Free supervised childcare
- Free beach shuttle
- Fitness centre
Feel at home
- Free cots/infant beds
- Babysitting (surcharge)
- Children's pool
- Playground on site
- Children's club (free)
- Connecting/adjoining rooms available
Room options
View all photos for Presidential Suite, 2 Bedrooms (Ambassador)
Presidential Suite, 2 Bedrooms (Ambassador)
View all photos for Presidential Suite, 1 Bedroom (Zen)
Presidential Suite, 1 Bedroom (Zen)
View all photos for Presidential Suite, 1 Bedroom (Grand Class)
Presidential Suite, 1 Bedroom (Grand Class)
View all photos for Grand Class Pool Suite Ocean Front
Grand Class Pool Suite Ocean Front
View all photos for Ambassador Suite Ocean View
Ambassador Suite Ocean View
View all photos for Zen Grand Two Bedroom Family Suite Nature View
Zen Grand Two Bedroom Family Suite Nature View
View all photos for Ambassador Pool Suite Ocean View
Ambassador Pool Suite Ocean View
View all photos for Suite, 1 Bedroom (Governador)
Suite, 1 Bedroom (Governador)
View all photos for Ambassador Two Bedrooms Family Suite Ocean View
Ambassador Two Bedrooms Family Suite Ocean View
View all photos for Nature View Suite - Zen Experience
Nature View Suite - Zen Experience
View all photos for Nature View Suite with Pool - Zen Experience
Nature View Suite with Pool - Zen Experience
About this area
What's nearby
- On the beach
- El Camaleón Mayakoba Golf Course - 8 min drive
- Gran Coyote Golf - 9 min drive
- Tres Rios Ecopark - 13 min drive
- Quinta Avenida - 13 min drive
- Mamitas Beach - 19 min drive
- Playa del Carmen Main Beach - 20 min drive
- Central Square - 14 min drive
- Maroma Beach - 18 min drive
- Playa del Carmen Maritime Terminal - 16 min drive
- Playacar Golf Club - 19 min drive
Getting around
Restaurants
- Las Brisas Restaurant & Lounge Bar - 13 min drive
- Frida
- Restaurant Piaf
- Yucatán Main Restaurant - 12 min walk
- La Laguna Restaurant & Lounge - 10 min drive
About this property
Grand Velas Riviera Maya - All Inclusive
Languages
English, Portuguese, Spanish
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)
Check-in
Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place
Contactless room service is available.
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Enhanced food service safety measures are in place
On-site PCR COVID-19 testing is available for a USD 175 on-site COVID-19 testing (PCR screening) is available for a fee, and antigen/rapid COVID-19 testing is available for a USD 50 fee; reservations required for on-site testing
This information is provided by our partners.
At a glance
Arriving/Leaving
- Check-in time from 3:00 PM until anytime
- Early check-in subject to availability
- Minimum check-in age – 18
- Check-out time is noon
- Late check-out subject to availability
Restrictions related to your trip
- Check COVID-19 restrictions
Special check-in instructions
- Front desk staff will greet guests on arrival
- For more details, please contact the property using the information on the booking confirmation
- Additional fees apply for connecting/adjoining rooms and are subject to availability.
- This property's guestrooms are divided into 3 sections. Nature View suites are located in the Zen Grand section, located .75 miles (1,207 meters) from the beach, and are near the convention center, spa, and pool. Access to the beach and other sections of the property is provided via a 24-hour hotel shuttle. Ambassador suites are located around the resort's main infinity pool. Grand Class Ambiance facilities (restaurants and swimming pool) are reserved for adults and children age 12 and older only.
Required at check-in
- Credit card, debit card or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18
Children
- Babysitting*
- Free supervised childcare
- Free children's club
Pets
- No pets or service animals allowed
Internet
- Free WiFi in public areas
- Free Wi-Fi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
Parking
- Free on-site self-parking
- Free on-site valet parking
Off-site
- Area shuttle*
- Free beach shuttle
Property amenities
Food and drink
- 8 restaurants
- 6 bars/lounges
- 2 beach bars
- 3 poolside bars
- 3 swim-up bars
- Coffee shop
- Private dining
- Private picnics
- Free daily reception
- 24-hour room service
- Snack bar/deli
Travelling with children
- Free children's club
- Children's pool
- Mini golf
- Playground
- Free supervised childcare/activities
- Children's games
- Toys
What to do
- On the beach
- Free beach shuttle
- Beach yoga
- Fitness classes
- Pilates classes
- Beach volleyball
- Ecotours
- Mini golf
- Hiking/biking trails
- Kayaking
- Concerts/live shows
- Karaoke
- Shopping
- Pool table
- Air hockey
- Table football
- Ping pong
- Golfing nearby
- Hiking/biking trails nearby
- Parasailing nearby
- Scuba-diving nearby
- Skydiving nearby
- Zip-lining nearby
Working away
- Business centre
- Meeting rooms
- Computer station
- Conference centre (94548 square feet of space)
Services
- 24-hour front desk
- Concierge services
- Tour/ticket assistance
- Limo or town car service
- Dry cleaning/laundry services
- Free food/drink shopping service
- Hair salon
- Luggage storage
- Wedding services
- Multilingual staff
- Porter/bellhop
- Free beach cabanas
- Free beach shuttle
- Free bike hire
- Beach sunloungers
- Beach towels
- Beach umbrellas
- Pool loungers
- Pool umbrellas
- Romance packages
Facilities
- 3 buildings/towers
- Built in 2008
- ATM/banking
- Safe-deposit box at front desk
- Garden
- Picnic area
- Terrace
- Porch
- Piano
- Fitness centre
- 18 holes of golf
- 3 outdoor pools
- 2 indoor pools
- Arcade/games room
- Full-service spa
- 4 hot tubs
- Sauna
- Massage/treatment rooms
- Steam room
- Banquet hall
Accessibility
- Wheelchair-accessible
- Braille/raised signage
- Lift
- Accessible bathroom (selected rooms)
- In-room accessibility (selected rooms)
- Roll-in shower (selected rooms)
- Wheelchair-accessible concierge desk
- Wheelchair-accessible registration desk
Room amenities
Be entertained
- 65-inch Smart TV
- Premium cable channels
Home comfort
- Air conditioning (climate-controlled)
- Free stocked minibar
- Espresso maker
- Dressing gowns and slippers
- Children's dressing gowns
- Iron/ironing board
Sleep well
- Hypo-allergenic bedding
- Pillow menu
- Down duvet
- Blackout curtains
- Soundproofed rooms
- Turndown service
- Single sofa bed
- Premium bedding
- Pillow-top mattress
- Free cot/infant bed
What to enjoy
- Private indoor hot tub
- Balcony or patio
Freshen up
- Private bathroom
- Jetted bath
- Separate bath and shower
- Rainfall shower heads
- Designer toiletries
- Hairdryer
- Towels
- Toothbrush and toothpaste
- Toilet paper
Stay connected
- Desk
- Complimentary wireless Internet access (speed of 100+ Mbps (good for 1–2 people or up to 6 devices))
- Phone
Food and drink
- Champagne service
- Free bottled water
More
- Daily housekeeping
- In-room safe
- Connecting/adjoining rooms available
Special features
Spa
SE Spa has 42 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a mud bath, a sauna, a spa tub and a steam room.
The spa is open daily. Guests under 16 years old are not allowed in the spa.
Dining
Piaf (+12 years old) – This beachfront fine-dining restaurant specialises in French cuisine and only serves dinner. Guests can enjoy drinks at the bar.
Sen Lin – Overlooking the garden, this fine-dining restaurant specialises in Asian cuisine and only serves dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open selected days.
Lucca – Overlooking the pool and garden, this fine-dining restaurant specialises in Italian cuisine and only serves dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open selected days.
Frida – This beachfront fine-dining restaurant specialises in Mexican cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open selected days.
Cocina de Autor (+12) – This beachfront fine-dining restaurant specialises in Fusion cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open selected days.
Awards and affiliations
The property is a member of Preferred Hotels & Resorts.
Fees & policies
Optional extras
- Dial-up Internet access is available in guest rooms for an extra charge
- Local area shuttle service is offered for an extra charge
- Early check-in can be arranged for an extra charge (subject to availability)
- Late checkout can be arranged for an extra charge of USD 65 (subject to availability)
Children & extra beds
- In-room babysitting is available for an extra charge
Pool, spa, & gym (if applicable)
- Guests under 16 years old are not allowed in the spa
- Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Hygiene & cleanliness
This property advises that enhanced cleaning and guest safety measures are currently in place.
The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available.
Contactless check-in and contactless check-out are available.
Enhanced food service safety measures are in place.
Each guestroom is kept vacant for a minimum of 72 hours between bookings.
On-site PCR COVID-19 testing is available for a USD 175 fee, and antigen/rapid COVID-19 testing is available for a USD 50 fee; reservations are required for on-site testing.
This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.
This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).